Vueling Airlines

❎ Not Verified | Hamburg to Barcelona. As I live in Barcelona, I use Vueling a lot and after many many unsatisfied flights, I decided to write a short review. For most flights to and from Barcelona Vueling is the cheapest airline but if you have a few more Euros to spare, go with someone else. It started to be a running gag between me and my friends on how this airline is always delayed. Often by many hours. Without much help given you will have to wait for them to tel you last minute that the next flight got cancelled again or this flight is delayed by 2 hours. Absolutely worst low-cost airline, in my opinion, they won’t last for much longer.

✅ Trip Verified | Rome to Palermo. I’ve flown many flights, with many different airlines, all with the same carry on and checked in bag (for the most part). On my Vueling flight, my carry on bag did not fit into their sizer at the gate. They made me pay €50. As I’m walking to the airplane, I look at other passenger’s carry ons and most were the same size if not larger than mine. Extremely upset. Would never recommend this airline.

✅ Trip Verified | Ibiza to Barcelona. Absolutely the worst airline I have ever been on (and I've flown a lot - been to over 40 countries by air). The flight was delayed for many hours, with no updates passed on to customers as we all waited in line and refused to change the official screen at the gate with updated take-off times. Finally, after waiting two hours in line they told us the flight was delayed indefinitely. Called and tried to change the flight to get on a mother one as I absolutely had to get to BCN to make a connecting flight to Canada. They refused to help. Collectively, half the passengers made their way down to the Vueling customer service counter at Ibiza airport and they refused to help, even refused to give us meal vouchers even though we had waited upwards of two hours now. Customer service counter got rid of us customers by telling us that the flight was now boarding and that the plane was fixed. Rightly so, we all ran back to security went through it and ran to our gate only to find out that they had moved the gate for the flight. This wouldn't have been an issue but the gate they published for the updated flight was not even right. It was a gate for a Ryanair flight to England, not our flight to Barcelona. Only through rumours, we found out where our gate actually was. I've never seen such poor communication or customer service. Finally, we started boarding about 5 hours after the originally scheduled take off time. Took another 45 minutes to get the flight airborne, and landed around 6 hours after we were supposed to. But wait there's more: this extreme delay made me pick between a bad and even worse choice; since the flight was so delayed I had to pick between abandoning my checked luggage in Barcelona due to the Air Canada counter being closed since it was so close to take-off, or simply miss my flight back to Canada easily costing me another 1200€ for a last minute one way flight. So I had to make the choice and decided to leave my luggage behind at the carousel hoping that Vueling would own up to their tardiness and ship my luggage to Canada. Boy was I wrong, upon landing in Canada first thing I did was call Vueling customer service to start the long process of tracking down my bag only to find out they are closed. What type of airline customer service line closes? Especially when there are active flights! So I searched how to send them an email and finally found one for lost baggage (not really lost, but they had no other option). So I sent an email and immediately a robot responds with a generic response basically saying we will look into it. Fast forward to Monday opening hours and come to realize there is no way to talk to an agent unless I select to book a flight! So I select this option, explain my story; that I need to be transferred to Vueling Barcelona airport baggage claim and they respond with a "we have no clue how to contact them". Imagine the rage I am in! A supposedly first world airline? So it's now clear their customer service agents are not properly trained or even briefed, and that there is simply no way to get in contact with their baggage department in Barcelona, they even suggested physically going back to Barcelona to grab my luggage! Are you kidding me? So right now, as I write this, I'm finding a way for a friend of mine to physically go to BCN airport and send it to me via FedEx costing me over 600$. Stay away from Vueling.

✅ Trip Verified | I highly advise against flying with Vueling. I had a flight from Faro to Mykonos that connected in Barcelona. Upon arrival at Faro, we were advised to check our luggage by the agent at the Vueling desk. Our flight to Barcelona ended up being delayed, which resulted in us missing our flight to Mykonos. The next flight we were able to get on did not arrive until 04.30, and Vueling lost almost half of the flight’s luggage. As a result, I needed to purchase over €200 of things in order to get by until my luggage was found, since Mykonos is quite expensive. When I picked up my luggage 3 days later at the airport, I asked the Vueling agent what was needed to file a claim for the items I purchased, and she said all I needed to do was keep the receipts and file the claim within 21 days. Shortly after, I attempted to file the claim, but was turned down because I did not keep my luggage tag (the agent made no mention of this requirement!) I have been fighting the issue with Vueling for the past week, but every time I email them they just send an automated email essentially saying they cannot help without the luggage tag. Their customer service is very poor and they have been very unhelpful to me. I will be sure to avoid flying with them in the future.

✅ Trip Verified | Edinburgh to Barcelona. Avoid at all costs. Delayed every time and disgraceful customer service. The worst customer service I have ever come across

✅ Trip Verified | Heraklion to Barcelona. The company sucks. Sometimes you have to book with them because there's no other company for your trip (that's why I travel at least once per year with them) and they don't even offer customer support. There's no way to get in contact with them unless you call an extremely expensive number and on their facebook page you get completely useless canned responses.

✅ Trip Verified | Gatwick to Rome. Vueling staff just disappeared. We were sent to a gate in Gatwick airport and nobody from the airline ever showed up. It's been almost 2 hours and we are all still waiting. I will never fly with them again.

✅ Trip Verified | Birmingham to Barcelona. I would not normally have booked with this airline as I do like to use OneWorld members to benefit from my tier status. However this flight was direct from my nearest airport so I decided to give it a try. The aircraft was pretty new and I’ve not flown a NEO version of the A320 family. I booked the cheapest Basic ticket which included no check in baggage and no seat selection. However I was fine with my seat allocation of 29C outbound and 29F return. The outbound priority boarding was announced but at Barcelona there were three queues for groups 1-3. Interestingly at Barcelona I was assigned group 2 despite having the cheapest ticket, I assumed this might have been due to being located at the rear of the plane, but boarding was from both front and rear doors. The leg room was fine for me, but I a short 5 ft 2’. The seats being very slim might have helped with the sense of space. The FA's were courteous and professional and the flights departed and arrived on time. I didn’t bother purchasing any F&B but the prices looked reasonable. So overall a good flight, I just wished they were part of OneWorld so I could have benefited from lounge access.

✅ Trip Verified | Booked Vueling from Florence to Barcelona due to price, what we got was a 12 hour nightmare delay. Meant to depart 2.25pm and arrive Barcelona 4.10pm, got to airport and noticed other flights delayed to 4pm due to air strikes in France and people stressing about connecting flights, our flight was still on time (so we thought). Sat at the gate awaiting boarding got to 2pm and nothing was happening, people crowding the desk asking questions so staff translated to english that flight wouldn't be leaving until after 4. We found seats in the cramped tiny airport and waited, it was very uncomfortable and hot in there. Got to 4 and still nothing so went to desk again and were told plane will now be arriving at 5, they weren't updating the board until 30m ins after giving us a new time. Got to 5, then they said 6 and gave us each a voucher to use on one item at the cafe. We shared a sandwich and held onto the 2nd voucher in case we were there longer. Other delayed flights to London, Paris, Amsterdam had all left at this point and it seemed our flight was the only one this disorganised. Checked with the desk again and they said we might get buses to Pisa Airport, no time frame given or explanation as to why, very alarming to hear. Got to 7 and gate changed but still no updates given re buses and people started lining up as the info board said 'boarding' however line wasn't moving. Got to 7.30 and noticed some coaches outside, still no updates from staff, they don't seem to use the P.A. I got emails from them saying the flight was delayed due to strikes but nothing else no arrival time. People slowly started moving onto 1 of 2 coaches, assumed we must be going to Pisa. My partner was told to put hand luggage (backpack) in the bus hold as it was 'too big', then we found out the bus would be 1 hour and this bag had our water and books in it which was irritating, the drivers and airport staff stood around discussing directions for ages, buses finally left after 8. We got to Pisa airport and were dumped out the front in the bus bay, we thought we might board the plane straight away but no. Everyone was confused and stressed racing around trying to find their bags as the drivers and airport staff had vanished and no one was unloading the bags, everyone was speaking Italian and there were a lot of suitcases left behind as people assumed the airline would take care of it. We hauled some bags out for others, got ours and everyone raced into the airport, walked all the way around to departures but no check in counters open so we were all confused and exasperated trying to work out what to do, the flight was listed on the board as leaving at 10 but it was already 9 and I thought no way would we be on time. Finally we heard the voice of an exasperated airport worker shouting "stop yelling at me" in english, She said we all had to go to one counter to drop our bags, people then realised they left their bags at the buses outside and raced back to get them including a young single mum with a child who were both in tears, there was no assistance from staff at all! We filed through slowly and dropped the bags went air side and waited to board, was already 10 and didn't get on plane til after 11. Waited 20 mins on tarmac, arrived after midnight got to hotel 2am. Lodged claim with Vueling, refused compensation as it was "out of their control". So lucky we didn't have connecting flight. My parents had similar problem flying Santorini to Athens, heed this warning & pay more for decent airline!

✅ Trip Verified | Nice to Ibiza via Barcelona. Customer service is not existing. I lose a flight because they are late the want to recharge for changing the flight, no excuses nothing. Flights were late and no information whatsoever. Agents with arrogance and don’t care about their customers.