"disgraceful customer service"
Guy Addison (United Kingdom)
✅ Trip Verified | Edinburgh to Barcelona. Avoid at all costs. Delayed every time and disgraceful customer service. The worst customer service I have ever come across
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Edinburgh to Barcelona |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"useless canned responses"
Efi Griega (Spain)
✅ Trip Verified | Heraklion to Barcelona. The company sucks. Sometimes you have to book with them because there's no other company for your trip (that's why I travel at least once per year with them) and they don't even offer customer support. There's no way to get in contact with them unless you call an extremely expensive number and on their facebook page you get completely useless canned responses.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Heraklion to Barcelona |
Date Flown | September 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"never fly with them again"
Nicolas Ramognino (United Kingdom)
✅ Trip Verified | Gatwick to Rome. Vueling staff just disappeared. We were sent to a gate in Gatwick airport and nobody from the airline ever showed up. It's been almost 2 hours and we are all still waiting. I will never fly with them again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Gatwick to Rome |
Date Flown | July 2019 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"FA's were courteous and professional"
W Andrews (United Kingdom)
✅ Trip Verified | Birmingham to Barcelona. I would not normally have booked with this airline as I do like to use OneWorld members to benefit from my tier status. However this flight was direct from my nearest airport so I decided to give it a try. The aircraft was pretty new and I’ve not flown a NEO version of the A320 family. I booked the cheapest Basic ticket which included no check in baggage and no seat selection. However I was fine with my seat allocation of 29C outbound and 29F return. The outbound priority boarding was announced but at Barcelona there were three queues for groups 1-3. Interestingly at Barcelona I was assigned group 2 despite having the cheapest ticket, I assumed this might have been due to being located at the rear of the plane, but boarding was from both front and rear doors. The leg room was fine for me, but I a short 5 ft 2’. The seats being very slim might have helped with the sense of space. The FA's were courteous and professional and the flights departed and arrived on time. I didn’t bother purchasing any F&B but the prices looked reasonable. So overall a good flight, I just wished they were part of OneWorld so I could have benefited from lounge access.
Aircraft | A320neo |
Type Of Traveller | Solo Leisure |
Seat Type | First Class |
Route | Birmingham to Barcelona |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"a 12 hour nightmare delay"
S Cooper (Australia)
✅ Trip Verified | Booked Vueling from Florence to Barcelona due to price, what we got was a 12 hour nightmare delay. Meant to depart 2.25pm and arrive Barcelona 4.10pm, got to airport and noticed other flights delayed to 4pm due to air strikes in France and people stressing about connecting flights, our flight was still on time (so we thought). Sat at the gate awaiting boarding got to 2pm and nothing was happening, people crowding the desk asking questions so staff translated to english that flight wouldn't be leaving until after 4. We found seats in the cramped tiny airport and waited, it was very uncomfortable and hot in there. Got to 4 and still nothing so went to desk again and were told plane will now be arriving at 5, they weren't updating the board until 30m ins after giving us a new time. Got to 5, then they said 6 and gave us each a voucher to use on one item at the cafe. We shared a sandwich and held onto the 2nd voucher in case we were there longer. Other delayed flights to London, Paris, Amsterdam had all left at this point and it seemed our flight was the only one this disorganised. Checked with the desk again and they said we might get buses to Pisa Airport, no time frame given or explanation as to why, very alarming to hear. Got to 7 and gate changed but still no updates given re buses and people started lining up as the info board said 'boarding' however line wasn't moving. Got to 7.30 and noticed some coaches outside, still no updates from staff, they don't seem to use the P.A. I got emails from them saying the flight was delayed due to strikes but nothing else no arrival time. People slowly started moving onto 1 of 2 coaches, assumed we must be going to Pisa. My partner was told to put hand luggage (backpack) in the bus hold as it was 'too big', then we found out the bus would be 1 hour and this bag had our water and books in it which was irritating, the drivers and airport staff stood around discussing directions for ages, buses finally left after 8. We got to Pisa airport and were dumped out the front in the bus bay, we thought we might board the plane straight away but no. Everyone was confused and stressed racing around trying to find their bags as the drivers and airport staff had vanished and no one was unloading the bags, everyone was speaking Italian and there were a lot of suitcases left behind as people assumed the airline would take care of it. We hauled some bags out for others, got ours and everyone raced into the airport, walked all the way around to departures but no check in counters open so we were all confused and exasperated trying to work out what to do, the flight was listed on the board as leaving at 10 but it was already 9 and I thought no way would we be on time. Finally we heard the voice of an exasperated airport worker shouting "stop yelling at me" in english, She said we all had to go to one counter to drop our bags, people then realised they left their bags at the buses outside and raced back to get them including a young single mum with a child who were both in tears, there was no assistance from staff at all! We filed through slowly and dropped the bags went air side and waited to board, was already 10 and didn't get on plane til after 11. Waited 20 mins on tarmac, arrived after midnight got to hotel 2am. Lodged claim with Vueling, refused compensation as it was "out of their control". So lucky we didn't have connecting flight. My parents had similar problem flying Santorini to Athens, heed this warning & pay more for decent airline!
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Florence to Barcelona |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"don’t care about their customers"
Riccardo Dona (Monaco)
✅ Trip Verified | Nice to Ibiza via Barcelona. Customer service is not existing. I lose a flight because they are late the want to recharge for changing the flight, no excuses nothing. Flights were late and no information whatsoever. Agents with arrogance and don’t care about their customers.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Nice to Ibiza via Barcelona |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"no information flight was delayed"
C McLaren (New Zealand)
Not Verified | Malaga to Barcelona. Malaga Airport facilities good. Vueling check in queue doesn’t distinguish if already checked online or not. Long but moved ok. However at gate there was no information that flight was delayed until well after departure time. We travel light - checked in a 9kg bag each (2 of us). Noted that they allow 10kgs carry on. Along with handbags etc. Ludicrous policy not enforced until the end of line of people boarding who all had their carry on removed to go on next flight. Not very happy people and screaming going on. With only a small handbag we were allowed to take it. The crew never encouraged passengers to place soft smaller carry on at their feet so no wonder lockers full. Flight left an hour late (can’t fully remember ). Made up some time to land 40 minutes late. Then the worst thing. After 50 minutes of not one item on said carousel I went to investigate. Brushed off and said it’s in the system should be 5 minutes. Asked that they announce that. Did so and luggage appeared 10 minutes later. Can see why people cram their bags as carry on with that delay. Now worried as have a booking in three days to UK with connecting train! Doubt I will make it. Plane good. Seats good. Didn’t purchase food.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Malaga to Barcelona |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"rude customer service"
Trista Adams (United States)
Not Verified | My companion and I purchased the premium seats for a flight from Ibiza to Barcelona. upon checking in on the premium line we realized that bags were not included in the price. The staff who checked us and was also pretty rude about the fact that we were in the wrong line and had not paid for bags. We definitely thought we have paid for bags with our premium seats and if we hadn't we wouldn't have purchased them. Paying for bags at the check-in cost us twice but it would have if we had bought bags hours in advance. It cost about 60 USD to ship each regular sized suitcase. The misunderstanding is one thing but the rude customer service really puts a damper on it. The flight was delayed at least 30 minutes and the wait at baggage claim was long. The flight attendants weren't particularly courteous either. It must not be a fun airline to work for because nobody seems happy.
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | Ibiza to Barcelona |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"poor customer service"
Ben Martin (Spain)
Not Verified | Asturias to Basel via Barcelona. The website didn’t let me do the checkin, got the tickets at the desk in Asturias. I got middle seat people in the flight Barcelona/Basel, tried to change it in Asturias, Lady over there said can’t do try in Barcelona. Lady in Barcelona said can’t do, you should have done it in Asturias. So, basically I am willing to pay more for my window seat (and they said there were available) but there is no possible way to get it, poor customer service.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Asturias to Basel via Barcelona |
Date Flown | July 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Vueling is not really low cost"
T Marsenon (United Arab Emirates)
✅ Trip Verified | Prague to Paris. Vueling is not really low cost : with its seat selection charges and use of secondary terminals - you end you spending more and wasting more time. Im surprised such a poorly managed airline is still operational. Avoid at all cost, even if it means you have to pay more with others.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Prague to Paris |
Date Flown | June 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |