Vueling Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1223 reviews
3/10
3 star Skytrax Rating
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8/10

"It was a good experience"

(Colombia)

Trip Verified | Madrid to Ibiza. Although the flight was delayed for almost an hour, the aircraft was brand new. I was travelling with INF and Vueling gave me priority all the time and in general all the staff was very helpful. It was a good experience.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMadrid to Ibiza
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst flight experience"

(United States)

Trip Verified | Gatwick to Paris. Pay the extra $50-100 if you can manage. This was the worst flight experience of my life. Vueling Air almost cost us our honeymoon, definitely cost us the opening World Cup match, a beautiful hotel, and an entire day in Paris. It was an absolute nightmare from checking in to landing. I could write a Russian novel on the complete and total ineptitude of this airline, but I will summarize why you should avoid this airline at all costs: 1. Check in line was absolute chaos. People had no idea where to be, who to talk to, and how long it would take to get boarding passes. It took one hour to get boarding passes 2. This delay forced a horde of passengers to make a mad dash to the gate as the airport screens indicated that boarding would be closed within minutes 3. We all get to the gate in a frenzied state only to be told that our flight was delayed by one hour 4. We wait for an hour at the gate. No word from the 2 Vueling employees on where our plane is and how much longer we will have to wait 5. After 2 hours had passed, the employee announced that our 1:00 PM flight had been delayed to 9:00 PM...audible gasps and shock fill the room. People flood the two employees 6. The employees indicate that we can get food vouchers $12 per person at the Information desk 7. The two Vueling employees get their bags and leave the gate as they are at the end of their shift. No explanation on why there was a delay. We are told by one sympathetic employee, "good luck and keep on checking the screens." 8. Because it took them 2 hours to inform us that the flight was significantly delayed, options for the Eurostar and another flight are impossible. We are forced to wait until 9 PM without any degree of certainty as to whether or not the flight would be canceled 9. Around 8PM a large group is forming near the Information desk about the status of our 9 PM flight. The woman at the info desk told us to call the Vueling number (which went straight to voicemail, btw) and to keep checking screens for updates on cancellations 10. The woman at the info desk leaves for the night. The large group continues to wait until another British Airways employee says our flight should be good to go at 10 PM. They are just waiting on another plane flying from Portugal 11. No word for another hour until the screen changes and our flight is scheduled to leave at 11 PM. There's no employees at the gate. 12. At 11:30 PM, two exasperated employees come to the gate to begin checking in passengers. One of the employees got into an argument with the other employee and exclaimed, "I QUIT!" and left the ticketing gate within 10 minutes. There is now only 1 employee checking folks in 13. We finally board at midnight and arrive in Paris at 2 AM My issue is not with the delay as to how Vueling absolutely failed to provide any level of transparency or communication to its passengers. Look, I know this is not a top airline, but it is completely unacceptable to treat your customers this way. By stringing us all along for hours, they robbed us of any other choice. My husband and I missed the opening match of the Women's World Cup ($400) and essentially an entire day of our honeymoon. We are now attempting to be compensated for our losses and Vueling is not cooperating despite EU laws and their own policy regarding delayed flights. I cannot believe they are allowed to still be in business. You can take your chances with this airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Paris
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible experience"

(Egypt)

Not Verified | Ibiza to Barcelona. Horrible experience, after arriving on time for my flight they told me at the check in point that they have a problem with the door and are moving half the customers on the next one. Obviously they overbooked the flight. After standing in line for 1 hour they put me on a flight that is 4 hours after my actual flight. After waiting in the airport for 4 more hours. They ended up delaying that flight one more hour,
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIbiza to Barcelona
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst airline ever"

(Malaysia)

Trip Verified | Gatwick to Paris. Worst airline ever. Flight cancelled and no other reason was given. No person was in charge or can tell us what happen. Wait for 3 hours also no proper answer given to us
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGatwick to Paris
Date FlownJune 2019
Ground Service 12345
Value For Money 12345
no
8/10

"very good low cost airline"

(Russian Federation)

Trip Verified | A very good low cost airline in Europe! We flew in May 2019 twice - from Paris to Barcelona and from Barcelona to Majorca and both times we were satisfied. You can buy tickets through the application Skyscanner or Vueling (or their website). Their website really slows down, but you need to wait, because the desktop version has many features that are not in the mobile application. The staff is friendly, if at the airport you don’t manage to do something yourself, they help. Luggage. Here is what is written on their website: and further: and finally: However, they do not find fault if the weight of the luggage is more than 10 kg, I had 14 kg and they did not check. They have 3 types of tariff - Basic, Optima, Timeflex. We took two tariffs, as my wife had two baggage - hand luggage and a bag of 20 kg (shopping in Paris and Barcelona), and I only have hand luggage. I bought myself a Basic fare (hand baggage 10 kg) + paid extra for choosing a seat (to sit next to my wife), and I took Optima to my wife (hand baggage 10 kg + checked baggage 25 kg + choice of seat). After payment, the confirmation arrived and the boarding tickets immediately arrived. They can be printed, but you can also not print, you can simply register through the QR code on the phone, which we did. The ticket shows how to fold it, everything is very simple and convenient. The cost of choosing a seat depends on a number of: 21-25 rows - 4 euros. 16-20 rows - 5 euros. 11-15 rows - 6 euros. 10 row - 14 euros (20% more space here). Front rows (5-9 rows) - 9 euros. Space Plus (More space and priority landing - 2, 3, 4 rows) - 17 euros. Space One (More space (+ 20%) and priority landing - only 1 row 1 st) - 21 euros. I paid extra for 8-15 places, in terms of saving these are the best places. The choice of Basic fare + seat extra charge was cheaper than buying Optima tariff. Therefore, if you do not have large luggage, choose this rate. Both times that we flew this airline, the flights were on time. Both times we flew for short distances, so there was no power. Advice - if you are hungry, buy yourself a meal in advance at the supermarket, as the airports are more expensive. If you don’t care about money, you can eat at the airport or on board. Cons of the airline. the seats do not recline, because of this, that it takes up space, because the airline simply rammed a lot of seats in the cabin. My legs are comfortable (I have a height of 175 cm, but there were people in the salon and they were 180-185 meters tall and they were clearly not uncomfortable). Since the flights are short - 1-2 hours, this does not cause discomfort, in extreme cases, you can walk through the cabin. When buying tickets of two different fares, like with us (Basic + Optima), you cannot choose two fares at once, you must first buy a ticket for one fare, because again find the same flight and buy a ticket for it. And what if there are only a few tickets left on this flight and everyone wants to buy it? Then one of you will fly (who already bought a ticket), and the other can stay. Therefore, it is necessary to do all this very quickly, within 1-2 minutes. It is best to import all of your data and your partner / friend / wife to their website, then the program itself adds it.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteParis to Mallorca via Barcelona
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Don't use these clowns"

(United Kingdom)

Not Verified | Gatwick to Porto via Barcelona. I booked a flight on Skyscanner to go and see England play Holland in Portugal. I booked a flight to Barcelona and a connecting flight to Porto. The plane was so late arriving at Gatwick that it would mean that I would miss my connecting flight to Porto and therefore the game. The customer service people were less than useless, I couldn't get near the desk for angry passengers from an earlier flight that was still delayed from the day before. Moral of the tale? Don't use these clowns.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Porto via Barcelona
Date FlownJune 2019
Ground Service 12345
Value For Money 12345
no
1/10

"they oversell their tickets"

(Malaysia)

Trip Verified | Luton to Amsterdam. Worst airline, don't consider using this airline because they oversell their tickets. On top of that having the worst customer service and absolutely no one to speak to. Such a useless airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLuton to Amsterdam
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Spacious with legroom"

(United Kingdom)

Not Verified | Gatwick to Barcelona. Spacious with legroom, paid extra for baggage allowance. Flight was late and no announcement on ground until we boarded the plane. Very poor customer service.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Barcelona
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"never use this airline again"

(United States)

Not Verified | Barcelona to Florence. Worst experience with an airline. Booked this flight with my wife for our honeymoon - we were bumped from the flight because the airline overbooked (intentionally) - and were moved to the flight the following morning. We were not told we would be bumped from our flight until we were at the gate and ready to board. To make matters worse, they offered to arrange a hotel room for us for the night - however, the hotel was an hour away (even though Barcelona airport has a connected hotel), and the ride to the hotel provided to us was a bus that had broken air conditioning. We had to cancel a wine tour in Florence (non-refundable), and pay for one night’s stay in Florence which we didn’t even use. In many ways, Vueling ruined an entire part of our honeymoon. The most insulting part? When I told their customer service rep at the gate that this was my honeymoon and I would appreciate any help she could give to get me on a flight that day, I was told “it’s not my problem.” I will never use this airline again, and I strongly suggest people consider taking legal actions against them if they experience the same unethical booking practices that I encountered.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Florence
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Bad experience due to delays"

(Turkey)

Not Verified | Bilbao to Barcelona. Bad experience with this airline due to delays. I flew from Barcelona to Bilbao and returned back after 5 days. I had 1 hour delay in my first flight and another 1 hour delay in my return flight. Don’t be fooled with the colors and fancy screens of this airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBilbao to Barcelona
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no