Turkish Airlines

✅ Trip Verified | Worst airline ever. Staff rude and arrogant. The service is really bad. The attitude of staff on the ground and flight crew was really bad. I asked for a coke in business class and was given a drink with a sour attitude. No snacks or drinks served between meals and nothing available in business class. No business class lounge or arrangements for passengers. This was the worst business class flight. Do not waste your money.

✅ Trip Verified | I was not expecting anything good from TK but I was totally satisfied with their service. Great IFE system and seats. Friendly cabin crew and professional staff. Will fly again with them for sure.

Not Verified | The usual indifference begins at check-in. Athens Airport is a pleasure to travel to and from with plenty of facilities, a good size. Efficient procedures and professional service marred by the rude and deliberate indifference of the Turkish Airlines check-in desk. On time departure, short flight, disinterested cabin crew, water and cake bar given out to passengers. Not a good service. Luggage took forever to appear on the belt, Airport is far too big. Not recommended.

✅ Trip Verified | Our first flight was delayed by about one hour. When the inbound aircraft landed, Turkish staff did their best to cut the delay down as much as possible. Even on the first, one hour leg, we were served a full salad meal, which is unheard of for European airlines. Once we landed in Istanbul, ground staff were able to give passengers an escort so that they would make their connecting flights. The Dreamliner taking us to Miami had new Turkish seats. The seats were comfortable, and the storage pocket was huge. Catering was phenomenal, we were served two full hot meals. Bathrooms were clean and of high quality. Only issues were that the headrest kept falling back and that the entertainment screen kept turning on when I was trying to sleep. Overall, it was an amazing experience, and I would definitely recommend Turkish.

Not Verified | Just do yourself a favor and do not use this Airline. If everything goes well during your flight then you are lucky. But when you encounter any problem, during your travel like being late on a flight or need to change the date of your flight, then forget it ! No one speaks any other language besides Turkish at Istanbul airport at their customer service office. I was traveling from Amman to Istanbul and they lost both of my suitcases, on October 27, 2021, since then until today I am getting the runaround. They asked me to go online and write a feedback regarding the situation, then they asked me to wait 21 days, the period is over, and haven't heard from them. They did not even offer to compensate for my luggage For sure not taking the chance to travel again with them.

Not Verified | Last month I booked my flight directly through the TK company website. On my way back at the airport, I was told that my connection flight from Istanbul to USA is canceled and I have to wait at Istanbul Airport till the next day to catch the next flight to USA. This resulted in a very inconvenient situation where I had to wait for 14 hours overnight sitting on a chair at the airport, which was shut down, and I missed important business on the day I was supposed to be back home. This is exactly what I tried to avoid when booking my flight although there were other respected airlines offering cheaper prices. They did not even bother to send me an email or contact me before departure to let me know that the connection flight is canceled, although I entered my contact information when booking the ticket. I wrote to TK customer service complaining about this situation; no one cared to reply. Do yourself a favor and avoid flying with Turkish Airlines or you may experience this yourself.

✅ Trip Verified | This was the worst business class ever. Not comfortable. Service awful. Flight staff is rude and arrogant. Don't waste your money. I have flown with Qatar, South African Airlines, QANTAS, Delta and American. In my view, they were much better.

✅ Trip Verified | This was my first time flying with Turkish airline, while booking my luggage i had a car seat, and i specifically asked if i need to wrap it to protect it (i had a bag to wrap it), but i was told by Turkish agent that "Airline will wrap it or put it in a bag before putting it into the plane" . When i received the car seat at my destination it was not wrapped at all to protect from damage and from getting roughed up. I opened a claim with them within 7 days and they routed me to a different department after 2 days, when I opened case with the 2nd department, they told me I passed the claim time which is 7 days! Worst customer service.

Not Verified | The worst airline I have ever encountered in all my travelling experience. Very poor service and no sense of professionalism. They see passengers as an opportunity to grab their money for unclear COVID instructions. They will issue your ticket knowing full well that you cannot travel so they grab your money and tell you the fees are nonrefundable. I spent thousands of Dollars on a ticket (which I showed my passport of nationality) and it was accepted just in the end 2 hours before my flight to be notified by the airline that I can’t enter because they do not except the specific national passport. If that were the case they shouldn’t have accepted the ticket when bought or made it clear that travellers with these certain nationalities/passport may not enter. Many working there were useless and didn’t even bother to act. When asked for a refund they refused and hung up on me. I had to spend another of thousands of dollars on another airline. Save your money and spend it on a better airline that is known for it service as although Turkish Airlines is cheaper its nothing but a gamble spending your money there.

✅ Trip Verified | TK has awful customer service and they don't seem to care. When you have a problem, you have to leave feedback on their site to speak to a manager (you can't speak to them directly). And even then, nothing ever gets anywhere. I just flew from DC to Kazan via Istanbul. I had a ticket through their points and realized I needed to make a change to the ticket - I needed to add an infant seat. I could make a brand new reservation for the same exact same amount of miles as my old one plus 4,500 additional points for the infant seat. The call center could do the same. However, they couldn't change my old one. I asked them to cancel it - they couldn't do that either. They told me to do at the airport before my flight. When I left my home for the airport, the new ticket with an infant seat was still available. When I got to the airport, their system was down. The sales agent said my only option is to pay $450 for the infant seat because their system was down. He said I can write in after and get a refund. When I did, they refused my refund. All I needed to do was pay a $25 change fee or a $50 cancellation fee and pay 4,500 more miles. Their system was down, so I couldn't. A 5-year old can tell you that the right thing to do is refund me the difference between what I paid and what I was going to pay if their system wasn't down. But apparently, Turkish Airlines doesn't believe that to be the case.