✅ Trip Verified
| Tel Aviv to New York via Istanbul. Awful service on the Ground We had a family vacation, using Turkish airlines from Tel Aviv to JFK and then connecting with Copa. I won't comment on the flight or the service in the air, they were both great. But I was surprised at the ineptitude and lack of communication abilities of the ground crew, both in the Istanbul Lounge, and in the JFK transfer desk. My wife had the beginning of a cold on the plane and the eair pain was almost unbearable. Went to the Concierge at the Lounge to get some Ear Medicine, and they couldn't understand us. They sent us to the reception. Reception called the airport pharmacy, but couldn't manage to let them know what we needed. We waited for an hour for a pharmacist to show, and the liunge didn't care either way. They even complained that we should be grateful they were doing us a favor. Very dissapointed. But at JFK, it was even worse! We arrived after an 11 hour flight and had 6 hours to connect to Panama. We picked up our 8 large bags and 3 carryons, we go to the airline interline bag counter. The clueless agent they had, told us that they couldn't accept the bags. That Turkish only had an alliance with JetBlue and with United, not with Copa. We told her that our bags had been ticketed from Tel Aviv to Copa with a Turkish airlines bag locator, and she still ignored it. She insisted there was no alliance between Turkish and Copa. We explained they were both Star Alliance, and it was like she didn't know what that meant. A supervisor didn't want to come down to the desk, and said we had to go to Copa. The agent wouldn't even call the Copa desk to see if they were open. After 20 minutes arguing, we had to get 3 baggage carts, take the Airtrain to terminal 4, to find out the Copa counter wouldn't open for 3 more hors. We had to wait with the bags for 3 hours, having a bite to eat at a dinner. All because of Turkish Airlines incompetence, because obviously when we explained to the Copa supervisor what happened, they said Turkish should've accepted the bags. Avoid Turkish connecting flights if you cann!