✅ Trip Verified
| Kinshasa to Brussels via Istanbul. I used to be a fan of Turkish Airlines, flew them several time and rarely had an issue - but that was about 2 years ago! Now, it seems that the company has gone down. I just had the worst flying experience I have ever had (and I travel over 100k miles a year). Flight Aug 31st Kinshasa-Istanbul was delayed 12h, were forced to sleep at the airport because the company kept lying about the time the aircraft was supposed to land instead of getting us into a hotel. When entering the aircraft, they had booked 2, sometimes 3 people on the same seat, which created chaos among a group of already on-edge passengers. During the flight (an almost 8hr flight), all we had to eat was a mini sandwich, no meal. Obviously missed the connection in Istanbul, was re-booked on another flight in a middle seat just to realized at arrival that our luggage were lost in transition. There are 3 flights a day from Istanbul to Brussels, yet it took them 2 days to send our luggage. And cherry on the cake, I've been stuck at home all day waiting for them to deliver my suitcases (were supposed to do it from 1pm to 6pm, then from 6pm to 8pm - it's 8:43pm and still nothing). I had to call them for the third time today just to hear that the guy has not even left the storage facility yet. Never have I seen such disorganization, lack of communication and disdain for customers. And with all that, they don't even bother to send an apology email, or offer compensation - nothing! Dont fly them!! They used to be good, but clearly not anymore.