Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1287 reviews
5/10
4 star Skytrax Rating
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2/10

"very disrespectful employees"

(United States)

Trip Verified | Sofia to Cairo via Istanbul. Turkish Airlines was the worst experience I ever had in my life. My flight from Sofia to Istanbul was delayed 45 min and I missed the connection flight from Istanbul to Cairo and they delayed my trip another 6 hours. finally when it’s time for the flight they changed the gate number 5 times within half an hour - time running like crazy between gates, very disrespectful employees at the counter, rudeness and attitude. Also called the customer service to see if I can upgrade my ticket when I go back to Chicago from Cairo they told me you can do it at the airport, went to the help desk after waiting an hour in line they told me we can’t do anything here you have to go to an agency office. I will never fly again with them .
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSofia to Cairo via Istanbul
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"rude and unhelpful staff"

(Canada)

Trip Verified | Lahore to Toronto via Istanbul. Incompetent customer service system. It has been over two weeks since I have been chasing them to help find my baby's travel system. It is such a waste of time to even call the customer service they do not have any information. I have never experienced such rude and unhelpful staff. I will never fly with them again.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLahore to Toronto via Istanbul
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"would recommend Turkish Airlines"

(Romania)

Trip Verified | Bucharest to Dubai via Istanbul and back. The flight from Bucharest to Istanbul was ok, only 55 minutes time, but they provided snacks and drinks which is wonderful considering the flight time. Istanbul to Dubai on Boeing 777-300er, new plane and excelent cabin crew, they served dinner and beverages. The flight was on time. On the return leg, Dubai to Istanbul, the aircraft was Airbus A330-300, with a 2-4-2 configuration, which was better for us. The plane was a bit older than the previous one, but the entertaining system was ok, plenty of choices to watch. Cabin crew were wonderful, you can tell that they are hard working and also very professional. The only inconvenient is Ataturk airport because it is too crowded, there are a lot of flights departing and landing at the same time and you have to spend a lot of time in the aircraft untill take off and also after landing which causes delays. There weren’t any problems with the luggage, but I think that the ground staff that handles the luggage should be more careful as the suitcases came a little bit damaged after the flights. I saw that they are throwing them quite hard when handling. All in all, I would recommend Turkish Airlines.
AircraftBoeing 777-300er / A330-300
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBucharest to Dubai via Istanbul
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"rude and very disrespectful"

(United States)

Not Verified | The travel from Istanbul to Atlanta was horrible. Turkish Airlines doesn’t offer regular promotions to upgrade their seats. Everyone working on July 20 that I interacted with were rude and very disrespectful. They changed my ticket and had it as one of my changes and I called to make a change you have to pay in person at a SALE CENTER. How can you get to a sale center if you are not around a SALE CENTER. You are stuck. The wait time is long over the phone to hear they can’t help you and they are rude as well. I think they need to have customer service training to deal with the stress of their jobs and have a better way to be able to change your tickets. I will never fly this airline again.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteIstanbul to Atlanta
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"can’t recommend this airline"

(Russian Federation)

Not Verified | Moscow to Antalya. Flew Turkish Airlines in June 2018. It can be better. My expectations were high. At the airport, we were met by pleasant personnel. From the positive - comfortable seat, clean interior, good ground personnel, excellent IFE. From the negative - disgusting food and drinks (omelette isn’t omelette and tea isn’t tea), attendants don’t know Russian. I can’t recommend this airline.
AircraftA330
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteMoscow to Antalya
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"very slow service"

(United Kingdom)

Not Verified | London to Istanbul. Very slow service, flight was delayed for 1 hour. Staff do not talk in English during announcements which makes understanding what they’re saying difficult. Will not be travelling with them again and I do not recommend. Also very tight security you have to put your baggage through security three times and the last time you will be expected to let the officers check your bags again in the lounge and also a full body check again. Waste of time.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLondon to Istanbul
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the company has gone down"

(Belgium)

Trip Verified | Kinshasa to Brussels via Istanbul. I used to be a fan of Turkish Airlines, flew them several time and rarely had an issue - but that was about 2 years ago! Now, it seems that the company has gone down. I just had the worst flying experience I have ever had (and I travel over 100k miles a year). Flight Aug 31st Kinshasa-Istanbul was delayed 12h, were forced to sleep at the airport because the company kept lying about the time the aircraft was supposed to land instead of getting us into a hotel. When entering the aircraft, they had booked 2, sometimes 3 people on the same seat, which created chaos among a group of already on-edge passengers. During the flight (an almost 8hr flight), all we had to eat was a mini sandwich, no meal. Obviously missed the connection in Istanbul, was re-booked on another flight in a middle seat just to realized at arrival that our luggage were lost in transition. There are 3 flights a day from Istanbul to Brussels, yet it took them 2 days to send our luggage. And cherry on the cake, I've been stuck at home all day waiting for them to deliver my suitcases (were supposed to do it from 1pm to 6pm, then from 6pm to 8pm - it's 8:43pm and still nothing). I had to call them for the third time today just to hear that the guy has not even left the storage facility yet. Never have I seen such disorganization, lack of communication and disdain for customers. And with all that, they don't even bother to send an apology email, or offer compensation - nothing! Dont fly them!! They used to be good, but clearly not anymore.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteKinshasa to Brussels via Istanbul
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"the worst airline"

(Saudi Arabia)

Trip Verified | Riyadh to Kiev via Istanbul. My worst experience with the worst airline. Kiev to Istanbul a delayed flight 3 hours. I lost connection flight and the help desk at Istanbul airport disrespect and poor management and care of passengers . They didn’t provide hotel for delayed flight of one day. Please do not look to low prices they provide I am sure you will regret with such airlines.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteRiyadh to Kiev via Istanbul
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"solid economy class product"

(Germany)

Trip Verified | Bangkok to Istanbul. Check in and Boarding at BKK was smooth. A330-300 was modern clean and with smooth lighting. The 2-4-2 layout is friendly and nobody has more than 1 seat to the aisle. The seat was comfortable with nice leg room and recline. Cabin crews were polite and friendly and served immediately after the seat belt sign was turn off. First service aperitif with peanut, drinks and meal menu to passengers follow by the tasty late lunch (2 choices) were delicious and the portions were satisfactory with full choice of drinks. After the main service crews provided bottle of water. IFE works very well with more than 250 films in almost every languages including Thai. During the flight crew came often with drinks or ice creams and before landing crews served dinner. All in all,TK offers a solid economy class product.
AircraftA330-300
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBangkok to Istanbul
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"avoid them at any cost"

(United States)

Trip Verified | I bought a ticket online for a trip from Atlanta to Cairo Egypt. I received a confirmation email from the Turkish airline. Few days later I received another email saying that my flight has been changed. I looked at my reservation online I did not see any changes. I ignored it. What I did not know and they never mentioned it, is that when something like this happens. the Turkish airline will not allow you to check in online and you need to come to a Turkish airline counter at the airport to manually check in. I arrived one hour before my flight at the Turkish airline counter and no one was there. I tried all possible ways to resolve the issue with the Turkish airline but no help was offered. I had to buy another ticket on a different airline. I will not use Turkish airline anymore and my advice to anyone else try to avoid them at any cost.
Aircraftnot known
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAtlanta to Cairo via Istanbul
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no