✅ Trip Verified
| On a recent ‘round-trip’ experience, Denpasar - Budapest, I found myself in multiple disappointing (borderline traumatic) situations with Turkish Airlines. When checking in on my return flight in Budapest in May, 2018, I was told that my return ticket had been cancelled. As a result, I was forced to pay an additional $1,600 to purchase a new one-way ticket on the same flight. Below is a description of what had happened. In April, on the third leg of my flight from Denpasar to Budapest, I missed the flight in Istanbul due to confusion at the gate - poor communication and gate location (ie. heavy traffic surrounding this specific gate, the sitting area hosted multiple flights, unclear instructions and lack of announcements, etc). I had been sitting at the gate for an hour when they started boarding, but was only alerted when priority boarding started --- no more announcements or callouts were made thereafter. When the line began to peter out I started to get a bit concerned, but because there were still so many people sitting around me, which I had presumed they were waiting for the same plane, and no final announcements or staff had called out, I didn’t move forward. However, at that time I did ask the people around me what flight they were waiting for, but they just shook their heads and said they did not speak English. At this point I was growing quite concerned and so I ran to the closest Turkish Airlines staff I could find, at a nearby counter. When I showed him my ticket, he began shouting (actually) at me and said that the gate was now closed and I had to go downstairs to the transfers desk. This was only a minute or two after the gate had been closed. I ran downstairs, showed them my ticket and asked what could be done. They said that I had to purchase a new ticket - no alternative was given. To do so, they ordered me to purchase a visa and exit through customs. When outside, I first rushed to ticketing at Turkish Airlines where an employee stated that I had to purchase a new ticket, but that he could not do anything for me and to go see the Turkish Airlines check-in desk. I then proceeded to the check-in desk at Turkish Airlines and they said that I had to purchase a new ticket. At no time I was told that this would render my return flight invalid, and no other information was given. I tried the help-phone for Turkish Airlines as well, but there was no dial tone and no-one was in the area to provide assistance. I finally had to purchase a one way ticket from Istanbul to Budapest for 200 Euros for a flight later that day. To add insult to injury, the Turkish Airlines staff was appalling - I was yelled at and belittled on numerous occasions. I've read other reviews and some have said that Turkish Airlines employees are inhumane, and to be honest, I agree - note: this is specific to the Istanbul Airport staff. My original ticket was over $1,400, and this whole ordeal has cost me an additional $2000. I reached out to Turkish Airlines and although they responded in a timely fashion, they were unhelpful and clearly had not read my story. Furthermore, the avenue of communication they use - feedback forms only, make it very difficult to communicate with them. I suppose that is what they want!