Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1080 reviews
6/10
4 star Skytrax Rating
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8/10

"fast and efficient cabin crew"

(United Kingdom)

Verified Review | Night flight from Athens to Istanbul. Departed on time. Efficient check in and security procedures. Flight duration of one hour and 40 minutes, during which some light meal was served - consisted of a sandwich and croissant stuffed with cheese and halal meat. Salad and desert were given, as well as refreshments, tea and coffee. All foodstuff was of excellent taste and quality! Very fast and efficient cabin crew, the only minus was their limited ability to speak English. Ear phones were handed out - inflight entertainment was very good considering the time limitation.
AircraftA321
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteAthens to Istanbul
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



17th October 2017 : Turkish Airlines response

Hi, this is really wonderful to hear. We are very happy to hear that you are satisfied with our colleague who has displayed our service understanding to you in the best way. We have accordingly shared your opinions with our Customer Service Team. Wishing to accompany you during your travels for many more years to come, please accept our regards.

8/10

"service was quick and efficient"

(United Kingdom)

Verified Review | Flew Athens to Istanbul. Flight was a late night arriving at IST 30 min after midnight. Ground service at ATH were good. Departed on time. Inflight service was quick and efficient - only drawback was that flight attendants did not speak english. Food was a sandwich and a croissant with cheese and non-pork ham, some salad and a dessert. All of excellent quality and very tasty! Seat comfort was good, considering it was a short flight. The cabin was clean, as well as the toilets. A non-eventful and pleasant flight. Handed out to keep headphones, useful for listening to music, because the flight took less than two hours, which is most movies last for.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteAthens to Istanbul
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



17th October 2017 : Turkish Airlines response

First of all, thank you for sparing your precious time and sharing your feedback with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We have shared your opinions on our service quality with our relevant department. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.

9/10

"attendants courteous and pleasant"

(Thailand)

Verified Review | Turkish Airlines offered a great service on this late night route from Bangkok to Istanbul. The aircraft wasn't very new, but it was clean and the flight attendants made an effort to offer quality service. Meal service was very good and the in-flight chef ensured that all went according to plan. Despite a fully booked cabin, flight attendants were courteous and pleasant.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBangkok to Istanbul
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



17th October 2017 : Turkish Airlines response

Hi, we are really glad to read these valuable comments of yours. Also, we would like to indicate that Turkish Airlines' aim is always to improve our service and based on this, our staff is always put on notice to be good-humored to our valuable passengers. With our kindest regards.

10/10

"did not disappoint"

(Thailand)

Verified Review | Turkish Airlines did not disappoint on this route. Despite a fully booked cabin, flight attendants offered a quality and attentive service. The newness of the aircraft offered comfort and amenities. The in-flight service was top notch with good meals and a good quality IFE system. Good job, Turkish Airlines!
AircraftBoeing 777
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteIstanbul to San Francisco
Date FlownAugust 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



17th October 2017 : Turkish Airlines response

Hi, we cheerily read your nice comments about our in-flight service, which is really appreciated. On our flights, we always would like to provide a wide selectional in-flight entertainment inasmuch as the convenience of our passengers. We are pleased to hear that you relished the meals and it is highly motivating us to hear that you are pleased with the food which has been served during your flight. As Turkish Airlines, it makes us very happy to see that our passengers are enjoying their flights! Many happy flights with Turkish Airlines. Respectfully yours.

1/10

"We missed our flight"

(United States)

Verified Review | Istanbul to Barcelona. We missed our flight in Istanbul. We asked for help we even pleaded for help and was ignored by everyone behind counter. We called the customer service and received no help because of lack of English. Finally about 2 hours after our flight had left we were able to talk with someone at the counter and told we had to buy a full priced ticket for $700 per passenger. We called our son back in the states and he was able to get us on the same flight that they were trying to sell us for $700 for only $270 from an online travel site.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteIstanbul to Barcelona
Date FlownSeptember 2017
Ground Service 12345
Value For Money 12345
no



17th October 2017 : Turkish Airlines response

Hi, we would like to indicate that the matter you have expressed has been caused for great regret for us. All staff members who serve in Turkish Airlines are reminded repeatedly through training programs that they must carry out their duties in accordance with rules and also must keep in consideration the satisfaction of our valued passengers. So for further investigation of your unsatisfied experience, kindly leave your feedback on our feedback form bit.ly/thy_form We will surely get back to you with detailed explanation. We apologize once again for the inconvenience, and with hopes that we can offer you flawless service on your subsequent travels, we are respectfully yours.

7/10

"clear evidence they are cutting corners"

(Canada)

Verified Review | Istanbul to Montreal on Turkish Airlines. Check-in was relatively quick and efficient. Enjoyed the lounge and its vast amenities ahead of boarding. On board, the hard product looked in decent shape with comfortable seating in both upright and lie-flat positions. My request to be relocated to another seat was honoured allowing me to travel with a vacant neighbouring seat. Catering was once again below the standard I had previously experienced on this carrier and definitely below business class catering on the Asian and Middle Eastern carriers. There is clear evidence they are cutting corners with catering which is unfortunate as it used to be their main differentiator. The FA's were attentive and promptly responded to requests. The biggest issue in flight was the cabin temperature which was uncomfortably hot and took a long time to regulate after many passengers complained. Also the toilets could have used more attention which I had to point out on two occasions. The IFE was OK and had a decent selection of movies and a great music library. The free wifi worked well throughout the journey. We were late departing but arrived on schedule. Upon landing, we disembarked via the stairs as we did the last time I traveled on this route. This was despite vacant air bridges. Overall it was a good experience but TK has to reverse the downward trend in their catering quality and return to the high standards they used to have.
AircraftA330
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteIstanbul to Montreal
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes



11th October 2017 : Turkish Airlines response

Dear, first of all, we are really glad to read these valuable comments of yours. Also, we would like to indicate that Turkish Airlines' aim is always to improve our service based on your feedback. In this regard, we consider our passengers' constructive criticism as the most valuable help to ameliorate our service. In consequence of this check, we regrettably found out that you were not given the service of the quality we target to give you at each level. Also, please be informed that your criticism has been conveyed to section concerned in order to achieve a more customer caring attitude. With hopes that we can offer you flawless service on your subsequent travels. With our best regards.

9/10

"Very professional crew"

(United Arab Emirates)

Verified Review | Ordu–Giresun to Istanbul. Excellent service for a short flight. It was the first flight of the day taking off at 4:50 am. Though full, it was on time and all procedures, check in and boarding were performed swiftly. The cabin was nice though no individual screens, just overheards for safety demonstrations and maps, along with a few commercials. Very professional crew, elegant and efficient and amazingly cheerful, captain announcements was very pleasant. Although planned for 1h 45 duration, the flight lasted a short 1h20 minutes. During this time, economy service was performed with tea, coffee, juices served in elegant paper cups along with hot salty pastries. Excellent landing. Very pleasant.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteGiresun to Istanbul
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



11th October 2017 : Turkish Airlines response

Hi, Thank you for sharing your pleasant travel experience you had on your flight with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We are very happy to hear that you are satisfied with our colleague who has displayed our service understanding to you in the best way. We have accordingly shared your opinions with our concerned colleague and his/her department as well. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.

1/10

"return trip was badly organized"

(Netherlands)

Verified Review | Amsterdam to Mauritius, with a stopover in Istanbul. That part of the journey went well, without any problems, good service. The return trip was badly organized. On September 30th, flight TK161 (Mauritius-Istanbul) was scheduled for 20.05. First we received the announcement that the flight was delayed until 21:30. At 20:30 we had to go to another gate and then we heard that the flight was canceled. We had to go to another gate, were listed, had to pick up the luggage, went thru the passport check and after 1 hour we were transported by bus to hotels. Our hotel: Palms Hotel, Quatre Bornes, Mauritius, a 45-minute drive. Room was reasonable but did not seemed to be used recently, because all the lamps were still disconnected and we had no hot water. Dinner consisted of rice, red pepper potatoes, lettuce and a meat sauce. We have been able to rest for 3 hours because sleep was not possible due to the noise of a disco / nightclub. We were told that breakfast was served at 4pm at night, at the reception. But there was nobody, we had to switch on the lights ourselves. At 04:50 a few crackers, butter, slices of sausage, pineapple and yogurt were placed on a table. No coffee, tea, water, etc. Another group was lucky because they were transferred to a luxury hotel, where they could sleep and have a real breakfast. At 5:00pm the buses went to the airport. At 6:00 pm check-in, including luggage, but the staff was very chaotic, there was no supervision. We were promised that they were already arranging the transition stopover in Istanbul. At 8:30 the plane left for Istanbul where we arrived more than 9 hours later. Some people who also had a transfer flight, received a boarding pass at the exit of the gate, but most had to go to the Transfer Desk very quickly. There we were totally hopeless when we saw a queue of 80, perhaps 100 people. A hard-working employee selected 20 persons. Fortunately, we belonged to that group (entirely random) that was brought to a Business Transfer Desk after a 2nd quick 10 minute walk. At first, they wanted or could not handle anything for us. Eventually they gave the Amsterdam people of that group, new boarding passes, TK1955 Istanbul-Amsterdam from 19:30. We were lucky because we arrived at 22:05 in Amsterdam. When we got there, we missed 1 of our 2 suitcases. And we were not the only victims, because the entire handling and registration cost us 2 hours extra time. Sunday night at 2:00 we were at home, at last. Monday afternoon we were told that the suitcase was found and was kept behind in Istanbul. End well, all right, we would like to say, but not in this case, definitely not. We still do not know what the reason for the flight cancellation was. We wondered ourselves, again and again why everything went so extremely wrong. A technical defect can happen and that they do not want to take any risks, we all understand that. However, during our hotel stay and flight to Istanbul, Turkish Airlines had 22 hours to arrange a connecting flight + boarding passes for all, but nothing seemed to be arranged. Why were we dragged from one place to another, had to watch desperate and exhausted how their employees had heated discussions and everything was so organized badly?
AircraftA330-300
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteMauritius to Amsterdam via Istanbul
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



4th October 2017 : Turkish Airlines response

Dear Hendrikus, thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. We will further evaluate how we can prevent this problem from occurring again in the future. Kindly ask you to fill the form in the following link: bit.ly/thy_form Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again we highly appreciate your feedback as it will assist us becoming better at what we do. It's our goal to return you as a satisfied customer and we will hope to serve you again in the future. Thank you.

10/10

"very happy with the airline"

(Romania)

Verified Review | Cluj-Napoca to Singapore via Istanbul and it was one of the best flight experiences so far. You can freely book your seat in advance (unlike on some airlines where you have to pay for your seat if reserving in advance or they'll seat you miles apart). We flew on an A320 for the short 1 hour flight to IST. The service was great, and my choice on their website for a lactose free meal was met, which was a nice surprise, taking into account the length of the flight. If you have more than a 6 hour layover in Istanbul (which we did), free tours of Istanbul are offered at various times. We took the 6 hour tour, and the tour itself, although a little rushed, was way better than sitting around in the airport. A free meal and entry tickets to attractions are included in the tour. The Boeing 777 to Singapore was impeccable. In flight entertainment is offered in each headrest with various movies, TV shows, live TV and selections of music. The food is very good and the staff is very kind and helpful. Seats are comfortable and although the pitch could be better, most people around me, including myself could find a position to sleep through most of the 10 hour flight. All in all, very happy with the airline, their call center (which I used to reserve my seats) and would gladly fly with them again. .
AircraftBoeing 777
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteCLJ to SIN via IST
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes



4th October 2017 : Turkish Airlines response

First of all, thank you for sparing your precious time and sharing your feedback with us. Turkish Airlines, which has achieved its current level of success thanks to your support, aims to give you always the best service. Your valuable opinions constitute a great source of power for our efforts intended to achieve this goal. We have shared your opinions on our service quality with our relevant department. Wishing to have the privilege of accompanying you during your travels for many more years to come, please accept our regards.

1/10

"never use this airline again"

(United States)

Verified Review | New York to Kharkov via Istanbul. Our plane from New York was 3 hours late causing us to miss a connection flight in Istanbul. So because there were no more flights that day going to Ukraine, we had to stay overnight in Istanbul. It was a nightmare waiting to be placed in a hotel. I had no extra diapers or baby food. On top we had to pay for 3 visas to stay in Istanbul (total $90). We were told that we will get reimbursed for visas, so upon our return I started requesting reimbursement. We were granted our reimbursement, however to get your money you have to go to their "closest sales office" - well guess what, for me it is a 2 hour drive! They refused to mail a check for deposit, so now i am out $90 and had a terrible flight all because of no fault of mine. This is unacceptable in this day and age to make someone drive for 2 hours to get $ they are entitled to. Will never use this airline again.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteNew York to Kharkov via Istanbul
Date FlownJuly 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no



4th October 2017 : Turkish Airlines response

Hi, first and foremost, we kindly ask you to accept our regret at the unpleasant situation you have experienced, and we apologize for not getting you to the final destination on your ticket on time. As is the case in every other industry, unexpected issues may occur in the aviation industry, too, and we would like to share with you the fact that some of these happen outside our control. We would like to state that we strive to eliminate such undesirable unpleasant situations. Your feedback is of guidance to us toward improving our services in this regard. Sending to us your views both positive and negative after every one of your flights would, without a doubt, lead us toward providing better service. So please leave your feedback by visiting the link: bit.ly/thy_form Respectfully yours.