Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1261 reviews
6/10
4 star Skytrax Rating
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1/10

"at the back of the plane chatting"

(Philippines)

Trip Verified | Tel Aviv to Manila via Istanbul. I flew out of Tel Aviv in the evening of June 9, 2018 and reached Manila at around 6:00PM the following day. It was raining heavily and as usual, there was a terrible air traffic in Manila that we had to make a turn around Manila airspace three times. Then, the pilot announced that an airplane got stuck in the runway, so the plane has to be diverted temporarily to Clark International airport. We sat inside the plane at Clark airport for about 2.5hrs, and the cabin crew did not even gave food or drinks to the passengers; they were simply sitting at the back of the plane, chatting. The plane returned to Manila and we reached there at past 10PM, exhausted and starving. They had nothing extra in case of emergencies.
AircraftBoeing 777-300ER
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteTel Aviv to Manila via Istanbul
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Well, money, obviously"

(Romania)

Trip Verified | Well, the flight from Kayseri was supposed to leave at 14:40 but was delayed untill 20:00. Some part of the ventilation system, I think, was not working. They kept us on the plane for the first two hours. Since Istanbul is about an hour and a half of flying time away, it is beyond me why they didn't send a replacement plane, instead of having us waiting around until they managed to fix it. Well, money, obviously. But doesn't bad experiences and bad reviews hurt you longer in the long run!?
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteKayseri to Bucharest via Istanbul
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"incompetent customer service"

(United States)

Trip Verified | Los Angeles to Bucharest via Istanbul. The customer service it’s a bad joke. After three attempts to complete the check in with Turkish Airlines customer service agents, the fourth attempt was a complete fiasco. The supervisor was not able to complete the check in with all the information available. Plus they told me that I have just one luggage (not two as it should be for transatlantic flights), for the second one needing to pay just $165. Disappointment, stress , waste of time and of course money are a soft description of the Turkish Airlines incompetent customer service.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLos Angeles to Bucharest via Istanbul
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"testing dine on-demand"

(Singapore)

Trip Verified | Singapore to Venice via Istanbul. Cabin crew on both legs attentive and friendly. They came to me at the end of both segments to ask whether I liked the service and enjoyed the flight. Old business class seat on the Singapore to Istanbul route: this seat type should be removed by Turkish as it is uncompetitive. Had a good sleep though as the space for legs is excellent. Meal quality and quantity great. I was pleased to see that Turkish is testing the dine on-demand concept on the Singapore to Istanbul route. I was told that such a concept will be gradually introduced across all their long-haul flights. Ataturk airport crazy busy as usual - looking forward to the opening of the new airport in October. Due to very bad weather over India, the first flight landed in Istanbul behind schedule and one of my four luggage did not make it to the final destination. It arrived to Venice with the following flight and was delivered on the same day by the airline directly to my place.
AircraftBoeing 777-300ER & A321
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteSingapore to Venice via Istanbul
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"service is too mechanical"

(Philippines)

Trip Verified | Manila to Istanbul via flight TK85 and reached Istanbul at 5:20AM. I changed my flight from Istanbul to Tel Aviv to 11AM from the 6PM flight, paid U$81.00 and was assured that my check-in luggage will be transferred to the same flight. When I reached Tel Aviv, my check-in luggage was not in the same flight, nor in the next flight. I submitted a complaint note and my luggage was delivered to my hotel the next day. It was a big hassle for me because I was to attend a business conference at Tel Aviv Convention centre. Airline does not have the service that they promised passenger despite the fact that I paid for the changed flight. They also have very poor cabin service on TK85 in a sense that while I was still eating, the stewardess took the tray because she said that it was time for them to pull back trays. The service is too mechanical.
AircraftBoeing 777-300ER
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteManila to Tel Aviv via Istanbul
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"never fly this airline again"

(Singapore)

Trip Verified | Berlin to Singapore via Istanbul. Will try to never fly this airline again. Every time flying with Turkish Airlines becomes less and less comfortable. Staff sometimes is hilarious and totally unhelpful. Work of the ground people at the gate is super slow.
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteBerlin to Singapore via Istanbul
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

Turkish Airlines customer review

(United States)

Trip Verified | Washington to Istanbul. Just don’t fly Turkish Airlines or you will receive the worst flying experience, ever. Make sure to check out their reviews online before you buy a ticket from them. Dealing with Turkish Airlines is a nightmare. They have very poor customer service, the employees are very rude, "unfriendly and unprofessional". They seem to have a “no smile” policy. They will not listen to your needs and ignore your complaints. They will not take responsibility or apologize to make up for your losses when they screw up. I do not recommend using Turkish Airlines. I flew with them 25 years ago and had a bad experience back then. I had hoped that they had improved their services since then, but instead it went from bad to worse.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteWashington to Istanbul
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"aircraft almost new"

(Slovenia)

Trip Verified | Ljubljana to Bangkok via Istanbul. All aircraft almost new, A330 cabin fresh and airy. Asian vegetarian catering tasty and divers, good beverage options. Toilets clean through the whole flights, even with fresh roses, toilet water and hand cream. A very nice touch. The staff on all flights friendly and very professional. Amenity kit with slippers, lip balm, socks, eye cover, earplugs, toothpaste and toothbrush is available and very much appreciated. All flights on time, arriving even ahead of schedule to final destinations. The only negative side is their hub: Istanbul Ataturk airport is overcrowded and dirty, staff unfriendly, even rude.
AircraftA321/A330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLjubljana to Bangkok via Istanbul
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"my bags didn’t make it"

(Canada)

Trip Verified | I travelled with Turkish Airlines from Calgary to Nairobi via Istanbul on July 1st (arrived on the 3rd). When I got to Kenya, my bags didn’t make it. There were many other people in the same situation, as there was a big line up at their counter. After waiting for at least an hour, the agent told me the bags were in Turkey and that they would be delivered sometime in the next 2 days. I’m lucky I had some spare clothes in my carry-on. I called Turkish everyday ever since and just yesterday (July 4th) they told me they basically have no idea where my 2 suitcases are. All agents are very unhelpful and have no idea what is going on. I had a especially poor experience with one agent who was very condescending and didn’t even try to search for answers. I left for a 14-day Safari on July 5th, and upon asking this agent how it would work for the reimbursement for the clothes I purchased, she basically gave me a lesson on how I should buy cheap things. Now, I’m stuck in Africa for 20 days with no bags, no clothes, and Turkish has not even offered me any type of compensation. I was travelling on Business Class and that’s how they treat their Business Class flyers.
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteCalgary to Nairobi via Istanbul
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"lost my baggage"

(Lebanon)

Trip Verified | Minsk to Beirut via Istanbul. Turkish Airlines lost my baggage along with the baggage of other customers, this is unacceptable. I submitted my claim at the airport, I hope they will return it in good condition so i could update this review.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteMinsk to Beirut via Istanbul
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no