✅ Verified Review
| Amsterdam to Mauritius, with a stopover in Istanbul. That part of the journey went well, without any problems, good service. The return trip was badly organized. On September 30th, flight TK161 (Mauritius-Istanbul) was scheduled for 20.05. First we received the announcement that the flight was delayed until 21:30. At 20:30 we had to go to another gate and then we heard that the flight was canceled. We had to go to another gate, were listed, had to pick up the luggage, went thru the passport check and after 1 hour we were transported by bus to hotels. Our hotel: Palms Hotel, Quatre Bornes, Mauritius, a 45-minute drive. Room was reasonable but did not seemed to be used recently, because all the lamps were still disconnected and we had no hot water. Dinner consisted of rice, red pepper potatoes, lettuce and a meat sauce. We have been able to rest for 3 hours because sleep was not possible due to the noise of a disco / nightclub. We were told that breakfast was served at 4pm at night, at the reception. But there was nobody, we had to switch on the lights ourselves. At 04:50 a few crackers, butter, slices of sausage, pineapple and yogurt were placed on a table. No coffee, tea, water, etc. Another group was lucky because they were transferred to a luxury hotel, where they could sleep and have a real breakfast. At 5:00pm the buses went to the airport. At 6:00 pm check-in, including luggage, but the staff was very chaotic, there was no supervision. We were promised that they were already arranging the transition stopover in Istanbul. At 8:30 the plane left for Istanbul where we arrived more than 9 hours later. Some people who also had a transfer flight, received a boarding pass at the exit of the gate, but most had to go to the Transfer Desk very quickly. There we were totally hopeless when we saw a queue of 80, perhaps 100 people. A hard-working employee selected 20 persons. Fortunately, we belonged to that group (entirely random) that was brought to a Business Transfer Desk after a 2nd quick 10 minute walk. At first, they wanted or could not handle anything for us. Eventually they gave the Amsterdam people of that group, new boarding passes, TK1955 Istanbul-Amsterdam from 19:30. We were lucky because we arrived at 22:05 in Amsterdam. When we got there, we missed 1 of our 2 suitcases. And we were not the only victims, because the entire handling and registration cost us 2 hours extra time. Sunday night at 2:00 we were at home, at last. Monday afternoon we were told that the suitcase was found and was kept behind in Istanbul. End well, all right, we would like to say, but not in this case, definitely not. We still do not know what the reason for the flight cancellation was. We wondered ourselves, again and again why everything went so extremely wrong. A technical defect can happen and that they do not want to take any risks, we all understand that. However, during our hotel stay and flight to Istanbul, Turkish Airlines had 22 hours to arrange a connecting flight + boarding passes for all, but nothing seemed to be arranged. Why were we dragged from one place to another, had to watch desperate and exhausted how their employees had heated discussions and everything was so organized badly?