Turkish Airlines

✅ Trip Verified | I enjoyed my 18 hour flight from beginning to the end. Excellent service on board. Flight on time. Very comfortable seat. For me best the European airline, first choice for my trips.

✅ Trip Verified | Ground service at Tbilisi was good (by TAV) and boarding was okay and quite quick. Seats are comfortable in business for a 2 hour flight, although the armrest PTV's were not working. Strangely the cabin crew came and got these out so we could watch the safety video, but nothing was shown at all and staff seemed oblivious in the fact that nobody had been able to see the safety video! The breakfast was good and Do&Co food is the one strength that Turkish Airlines retains. Staff were reasonably efficient at serving and clearing the meal, but no real communication from them and they remained behind the closed curtain for most of the flight. Not a word from the Flight Deck at any point of the flight (departures, inflight or arrivals) and this is a real weakness on Turkish Airlines. They state that all aircraft and "cleaned and disinfected" between each flight, but sadly this is a very false statement - as a part of my work, I carried out 5 spot-check ATP tests in the seat / cabin area and all came back with a very big fail for cleanliness. After arrival, not a single passenger wanted to follow an orderly deplaning and there was just a mad rush and complete lack of social distancing. Overall an okay trip, but they have a lot to improve in their ambition to match some of the world's best airlines, and I am now very wary of their health and hygiene protocols.

✅ Trip Verified | Never ever fly by this airline. My husband tried checking in via the website - due to a glitch he could not check in. Called toll-free to accommodate his meal request. they agreed, but there was no meal served. Since there was no vegetarian food on the flight he was hungry for 16 plus hours! There is no coordination between the staff or they simply choose to ignore the request for economy class.

✅ Trip Verified | Turkish Airlines cancelled my return flight from Marrakesh to Tel Aviv. They did not offer any alternate way to get home. Their app only said 'no flights available'. No one ever answered their service line. I had to purchase a ticket on another airline (El Al) to get home. I will be compensated via Travelocity, since I booked through them and bought travel insurance. But I will never again book a ticket with Turkish Airlines. They have zero customer service.

✅ Trip Verified | I counted at least 12 people in the plane who did not have a mask on during the entire flight which was 5 hours which his clearly a violation from passengers. I talked to 2 flighs attendants about reinforcing passengers to wear the mask. The 2 flight attendants said they were doing the best they could but they cannot force people to wear the mask (for real) I feel Turkish airline put my health was in jeopardy. I filed a complaint with international airline association. Lastly in November 29 As we tried to land for 1 and 1/2 hour, we had no communication from Pilots or flight attendants. People knew something was wrong, plane kept going up and down tried to land once. No communication. Finally the pilot said we will go to an other airport because the weather conditions were bad! We landed at Curlu airport and stayed In the plane for 2 hours in the ground. No communication at all. Finally we were let go in the middle of nowhere I decide to take a cab to go to Istanbul that cost me 60 euros. I felt that the pilot need to get some customer relationship classes as they did not respect their passengers I am flying back to Europe in 10 days will forfeit my return flight and will get an other airline !

✅ Trip Verified | It is obvious that this at some point in the past was a very good company that has gone in the wrong direction. My situation was pretty simple - I got a positive Covid test ~25 hours before departure time and called customer service to reschedule my flight to a later date. I was recommended to submit a proof of the positive test via feedback form on the company website to avoid additional charges once I will be ready to book a ticket. Submitted and got an inquiry number. The symptoms were not that bad (thanks to vaccine) and in a few days right after getting a negative test I called customer service, provided inquiry number but was told that it is not reviewed and approved yet by someone in headquarters and I better submit my positive test again, so somebody in the headquarters removes the flag in the ticketing system, otherwise, no-show? Up fee will apply. All 5 folks in the contact centers both in Kyiv and Istanbul looking at the test results admitted that the fee should be waived in my case, but without an authorization from HQ not much they can do. After few hours on a phone I basically give up and paid $273.12 fee and promised to myself never use this airline again. Will suggest the same to my family and friends and suggesting the same to the readers. Please avoid Turkish Airlines - this company will take advantage of you.

Not Verified | Two mid-long hops within one day. Paris to Istanbul and then to Kyiv. Check in didn’t take long (some 15 min for eco line). The only dislike (a big one) was disorganized boarding in Paris with lots of confusion and no communication from the staff. All the passengers of business and eco were sent to a single endless line which then got stuck in the finger. You can imagine a crowd of 200+ people whose boarding passes had been scanned, but embarkation didn’t start for another 20 minutes or so. Instead of stopping scanning passes till the plane is open to board they kept scanning sending more and more people to a narrow overcrowded finger. Otherwise everything was good. The first flight left late but almost made up in the air. The second flight was on time sharp. Turkish catering came back to high pre-Covid standards. A330 was retrofitted with new seats and new entertainment system. Legroom was excellent. 787 was fresh and nice with good seating as well. Crew were present and very nice. Toilets kept clean. Wi-Fi and cell roaming worked well. Disembarkation and transfer in Istanbul went well. However the second embarkation is also worth dislike due to the plane parked remotely and all of us sent there by busses and having to use steep stairs (this was 787, so quite an exercise for elder people and passengers with toddlers).

✅ Trip Verified | Our flight was from Washington D.C. to Doha with a transit of 4 hours on Istanbul airport. At the boarding in D.C. all our documents were approved by the Turkish airline ground staff. We were not asked for or told about my 2 year old son's PCR test result. The ground staff in D.C. was really kind and made the boarding experience very nice and easy with an 11 months OLD infant and a old toddler. When we reached Istanbul airport with the already issued boarding passes for the next flight, the boarding time was 7:30pm IST time and by 7:40pm me my husband and our infant and toddler were at the check in gate. First there was a guy who came and checked all our documents then he called another person and like that there were 4 people looking at our documents and then another lady came and asked if we have a PCR for my son who is 2years and 3 months old. We said no, since as per the rules of the final destination there was no such requirement. Furthermore, we were issued all the boarding passes including for the transit flight without being told about this. We agreed to get my son's PCR test at Istanbul airport since they were not allowing us to board any flight. When we asked for help regarding it, the ground staff was very very rude and did not help at all. Our luggage was not released which had essentials for the babies. For about 8 hours we struggled at the Istanbul airport. Whoever we went to for help said we would have to purchase a new ticket for the next flight. We were sent from one desk to another for 7 to 8 hours trying to figure things out. No one provided the correct information. No one helped with the luggage, the accommodation, nothing at all! We had to deal with all this with two small children. In the end, we ended up paying for the accomodation we had to find ourselves and for the new flight. We were so helpless and stuck at the airport. It was a horrible customer service by the Turkish airline ground staff in Istanbul.

Not Verified | Turkish Airlines is the worst ever airline, with horrible customer service! Never fly by this company! We had a flight from Dubai to Miami with connection in Istanbul. They denied us boarding because of ticket not in sequence. Managers at airport was not helpful and assisting, they were very rude and disrespectful. He said If you can show me boarding pass or any proof of flying from Istanbul to Dubai then you can board the flight - that was like 15 days ago. After unpleasant talk with useless and unhelpful management we went to ticket office, it’s 30 min drive from airport. They said we are sorry it’s in error on our side in the system, we will reissue tickets for tomorrow, but we can’t provide any assistance with transportation, accommodation and meals. So not only we have to do run around with our luggage and with my mom in age and we need to pay for there mistakes.

Not Verified | Disappointing and uncomfortable flight from Istanbul to Mauritius and back with minimal leg room and narrow seats. More leg room on the BSL-IST A321 than on the A330. Food was barely edible, lukewarm and minimal choice. First and last time with them !