Turkish Airlines

✅ Trip Verified | They closed the gate 40 min before the time And refuse to let me in, (me and my child) although i did the check in and boarding 3 hours before plane. They had no idea of hospitality and talk in rude way and i had to book a new tickets. And when i asked about my luggage they didn't answer me. Really very bad experience.

✅ Trip Verified | Check-in was fast, MRS -IST sector, plane was spotless, seats were comfortable and crew members were friendly. Flight took off on time and meal was served. Food quality and quantity was excellent, two choices were given with plenty of drinks and good Turkish/French wine selection. Crew member saw that I had plenty of leftover pasta sauce and he offered me 2 warm bread rolls (very attentive!). Landed in IST on time, airport is gorgeous and huge. IST - ISB sector was on time, boarding went smooth and plane was again very clean and covid-related regulations were respected. Washroom was clean. Food was excellent and drinks were offered twice. Everything went smooth. They probably offered coffee but i guess i might have missed that or maybe they didn't, Still an excellent service.

Not Verified | If and a big if everything goes smoothly then it is a good airline to travel with, but if you encounter any problems whether it's at the airport regarding ticketing or lost luggage then you are out of luck. The airline lost both of my suitcases in Istanbul, not sure if they were misplaced or put on the wrong flight but anyhow when both of my suitcases were lost then obviously, they were misplaced and not stolen. The uphill battle started trying to find a Turkish airline representative at Istanbul airport to report the issue and could not find anyone. For people who have been to Istanbul airport, I am sure you know that no one speaks English or any other language besides Turkish, so good luck communicating with anyone at the airport. Finally, an hour later got to the office of lost and found at the airport and reported the luggage loss. The process was difficult, not professional they have no clue what is customer service, extremely hard to communicate with, and top of all they do not care about your concerns. It has been 2 weeks since they lost my two suitcases in Istanbul, I had to buy cloth, toiletry, etc. for my stay in Istanbul and now I am back in Houston without my suitcases. Calling them they refer you to the website to write feedback (big deal) and then you never get a response from anyone. Neither a compensation for my loss. Pay a little more with other airlines and for sure you will get a better service.

Not Verified | Could not fly in March 2020 because Covid. Spent over $1400 for the ticket, now they are telling me that I can only get $131 refund. Can't get voucher or miles too. So Turkish Airlines is stealing passenger's money or they want people to risk their life flying last year? One thing for sure, I will never book a ticket with Turkish Airlines again.

Not Verified | We didn’t expect much (also due to some reviews here) on our trip Berlin - Istanbul - Dubai and back, but it was fine. Check-in in Berlin without much of waiting, all 4 flights more or less on time, polite and helpful flight attendants and excellent food (by Do&Co). Seats were typical economy, not worse, neither better than anywhere else. But complete and extensive inflight entertainment on all legs, incl. two outside camera views. Flight attendants tried to secure some kind of discipline in mask usage, but quite a big number of annoying fellow passengers on Turkish Airlines, more than on other airlines. Istanbul airport transfer is not really fun and especially the security control was ridiculously overcrowded and designed much too small.

✅ Trip Verified | It was a super terrible experience. I am very angry and disappointed about this flight. I had a connection in Istanbul and because I didn't have a PCR test, they didn't allow me to board the flight. I didn't have a PCR test because until 3 days before my flight, the fully vaccinated people were allowed to board the flight. when I checked-in in Vancouver, their employees in Vancouver must have informed me about this problem and they should not have allowed me to board this flight. But they allowed me to board the flight and then I was stuck in Istanbul for 2 DAYS and eventually I used another flight for going to destination. Also, when I wanted to come back to Canada on Sep, the airline employees told me I cannot used this ticket, because I didn't use the second portion of the flight and so the ticket is suspended. so I missed the flight again and eventually I forced to purchase another ticket from Lufthansa with the last minute high price to come back to Canada. In addition of all these costs, theses happenings ruined our vacation as I spent 4 days of my vacation in the airports and also put a lot of stresses on me and my family + and 1 day work absence. I highly recommend don't use this unfair and non-standard flight. Pay a little bit more, but fly safely.

✅ Trip Verified | My family and I have flown with Turkish Airlines several times. The flight attendants are most of the time very nice and helpful. The aircrafts are really clean. However, the customer support team is really bad. We had a 9 hours overlay in Istanbul and they delayed the next flight by two hours leading to an overall 11 hour overlay. However, they didn't offer any hotel or food services and they said it has to be more than 12 hours to get those services. Also, I tried to upgrade my wife's return ticket to business class because of our baby. I spent one week and used Turkish Airlines app, website, and called customer service many times and none of them have been working. Finally, the customer service asked me to physically go to Chicago O'Hare office to do the upgrade. But when I went there, they also were not able to do a simple upgrade because of glitches in their system. It's been a terrible experience so far and they wasted a lot of time from me. The customer service is terrible.

✅ Trip Verified | Overall a terrible experience. The flight was planned on a Sunday at 16:30. The ticket bought 2 months before. Earlxy in the morning on the flight's day, the online check-in did not work. I arrived at the airport around 13:00. The check in queue was extremely long and slow. I got a boarding pass with the letters SBY instead of a seat number printed on it. Nobody at the check-in counter would explain what it did mean (they barely spoke English, actually). I reached the gate and they said there were 15 people in the overbooking list (including me). They denied boarding to me and another 8 people (including a mother with a baby and a small child). We had to follow an employee for a really long walk through the airport. We waited more than an hour until we got a boarding card for the second flight on the next day (they said that the first flight was also heavily overbooked). They tried really pressingly to convince the passengers to accept a 1-year-valid open ticket as a refund, not even mentioning the cash refund option. Since I expressly refused to sign the acceptance form, I had to find the complaints counter on my own (another real long walk through the airport). After another long wait, the person at the counter (also in a really bad English) told me I had to go to the "Denied Boarding" counter, but couldn't provide directions. After asking at the general information desk where the office was, and after another long walk, I managed to get a paper stating I had the right to get a refund. After that I had to go on another search to the "Hotel Counter" in the airport. There, after another 30 minutes, they organized the overnight stay in an hotel (in a really ugly part of the city) and the transfers from and to the airport. Regarding the refund, I talked to the offices in Zurich, and I they said I had to send them an email containing the needed documentation. Until now I still didn't get any answer.

Not Verified | Worst airline ever. I booked the flight o attend my sisters wedding in India and now I am getting the news that the flight has been cancelled, also at last point they are informing me there is no available flight during those +10 or -10 days. Also, they are not ready to confirm when I will get my refund. If you want to secure as well as ensure your travel, booking this flight is never recommended from my side.

✅ Trip Verified | Rude customer service giving false information. I tried online booking with Turkish twice and every time something was wrong with the online booking as if they intentionally want you to talk to their agents. Once the website could not confirm my child's age, and the second time, I could not use the voucher Turkish airline gave me for cancelling due to covid. In both cases the customer service agents said they can book me a ticket with price as my online reservation, but after they got my confirmation to go forward with booking the total was higher and I had to pay extra. The lady was rude and told me the system gave me that price and the extra $150 is because blah blah blah. She said she could not cancel it either! The bottom line is that you will be scammed if you need to talk to their customer service.