TAP Portugal

✅ Trip Verified | The flights themselves were on time, cabin crew generally attentive and professional but the legroom was specially tight resulting in a very uncomfortable journey. They are now using their most recent aircraft which seemed clean to a high standard but as most airlines TAP uses the pandemic excuse to not serve any free catering on board to its passengers, the paid options were rather unexciting though not aggressively sold. The lounge in Lisbon is at this point forever closed. The most problematic issue you'll have with this airline is if you need to use their customer service, almost always you will made to feel like a nuisance, it's very difficult to reach them, their response is most times not adequate and even their compliance with consumers' rights are very questionable. I am still waiting for an answer regarding my parents December 2019 cancelled flights even before the pandemic began at all.

✅ Trip Verified | Very disappointed by this airline. Booked my flight when everything was still normal in december 2020. In July I received a message from TAP Portugal that my flight was canceled due to Covid19. Then i directly tried to reach out to TAP Portugal in order to receive a refund. (I rather not get a voucher only valid for 1 year, because I don't see my self traveling abroad the coming year due to the Covid19 situation.) It was very difficult to contact them in the first place. i found out that Facebook chat was the only way to speak to someone, but most of the times they don't even answer. TAP Portugal keeps on informing me that they are busy with is, and can not even inform me before which date I will get my money back. This would have help me getting assured just a little bit. I understand it is a crazy busy situation, but 9 months waiting and still nothing is unacceptable and does not make any sense. Other airlines arrange the vouchers or refunds in max. 1 month without issues. So unfortunately because of this I would strongly discourage other in order not to book via TAP Portugal. I feel sorry for all the people waiting for their vouchers or refund just like I am for almost a year.

Not Verified | TAP has to be one of the most horrible airlines and no wonder their reviews are horrible as well. My aunt was scheduled to come to America from Portugal but had to switch her flight in November 2020 and March 2021 due to United States borders only being open for citizens and aliens. My aunt was charged about 300 each time the flight was changed which is ludicrous. I contacted TAP and questioned about the charge since there isn’t a way for her to visit US and the agent was not helpful and when asked to speak with a supervisor he said there’s no way that can be done!

Not Verified | I had scheduled a flight to Manchester, UK in December 2020 for the beginning of January for business. Little did I know the country went into full lockdown in January 4th, preventing me (as a US citizen) to enter the country. I called the airline multiple times to try and refund or at least reschedule the flight date to when I could physically be allowed to enter the country at no success. When I asked to speak to a manager I was told “sorry but that is against policy.” This is honestly a joke of an airline and I nor my family or even extended family will ever fly with them, that I will make sure of. Maybe their customer service will improve over the years but who knows!

Not Verified | I don't recommend TAP Air Portugal. We booked our summer holiday tickets MAN-SAL via Lisbon. Website was easy and pretty straightforward to use, payment etc. hassle free. Problems started once our flight has been cancelled because of COVID. Till today we have no any contact with the company Tap Portugal. We have sent several emails with refund request, made phone calls, we asked European Customer Centre in UK for help. Seems like TAP Portugal is totally dishonest. Our tickets were booked for July 2020, right now is Feb 21. TAP Portugal is national airline of Portugal ... but is far far away from true!

✅ Trip Verified | I flew from Sao Paulo via Lisbon to Hamburg. During the flight Ialready did not feel save because nobody bothered to direct people to ut their masks back on. On the way I missed my flight to Hamburg because the gate closed very early in Lisbon. Then I had to go to the lobby where there was a huge queue of people who were all super mad at TAP. The first contact wanted to take 500 euros from me for rebooking on another flight. Then the second person just moved my details to a flight the next day without my consent and tried to force me to pay 250 euros. Meanwhile, another dissatisfied customer of Tap came to me and told me that there is a FREE rebooking in another office. Then I went over there to make it, however the second contact still wanted to force me to pay the money. She threatened me to cancel my trip including my return flight to Brazil without giving me any money back. Unfortunately, she succeeded in doing so because she had already verified my data for the other flight and I would have lost everything if I had not paid 250 Euros cash. They completely exploited my desperate situation as a young girl stuck in the airport durign Covid. Any complaint is not taken seriously because it is already a past flight. You can't reach anyone there anyway. It is really cruel. Customer service is terrible.

Not Verified | As a Portuguese citizen I am embarrassed to say this is our national airline. Applied for unused tickets under the terms and conditions on the 12th January but something went wrong. Got in touch with customer care and got a reply 6 full days later, got in touch via phone to try and speed up the process and the refund request was made with a 48 hours timeline given by he operator to have the vouchers available. Now almost 1 month later and many, many calls later was told that refunds are made between 30 to 90 days after the request. Asked for a refund on the method of payment and was told it will take even longer and either wait and shut it or wait and shut it. This is not a low cost airline and they should not treat customers like this. Won't be using TAP Portugal again. Onboard food and beverage is at the same level as Ryanair (which is low cost) only the seats are better and that's it.

✅ Trip Verified | Check-in in business class at GRU Airport was quick, the attendant asks for proof of the RT-PCR test with a negative result for COVID-19.  Economy class and business class boarding are done through the same gate, business class passengers boards first. The business class was full. The lavatories / toilets located at the front of the plane are forbidden to passengers, they can only be used by the crew. The TAP business class on this A330/900 aircraft has a 1-2-1 configuration. There were 3 hot options for dinner: a pasta, a fish and chicken. Starter and dessert are the same, regardless of the hot dish option. The armchair reclines completely, but the space available for the legs tapers from the knee down  (I am 1.82 m, so you can have a reference). There was no turbulence, or, if there was, it was very little. The landing was on time.

Not Verified | TAP is the worst airline I have ever used. My flight was cancelled two days in a row and I was stranded in Boston. They didn't tell anyone at the gate and when people started to find out there was stampede to get to the counters. I waited 5 hours in line on the first day and had to BEG them to put me up in a hotel with a voucher. On the second day, the same disastrous situation occurred. They had a daily scheduled flight on the same route, which departed on time, but our flight was told a new plane arrived and it was cancelled. They didn't tell us anything. TAP wouldn't give any information at all. I got a different hotel for the second night with a voucher. The hotel was more than $300 and they didn't accept my voucher and forced me to pay before I could leave. TAP took 6 months to give me a voucher to make up for the issue and I hassled them mercilessly. During this hassling, the incompetent TAP staff told me at times that I would get a refund for the flight. Then COVID-19 happened and I explained I couldn't use the voucher. They told me I could convert it to cash. And I called 100 times and 50% of the time I got different answers, I was told my refund was pending, I was told I could convert the voucher, etc. This process has been drawn out for over 18 months. I recently heard that I won't get anything from TAP. Their service on the eventual flight that I took to Lisbon was abysmal. Rude attendants and the operators on the phone are completely incompetent. The airline has no excuse for continuing to be in business. This airline is a disgrace and I was absolutely livid and appalled by their horrendous handling of my situation. Which they continue to blame on COVID, even though I flew originally in August of 2019 - 6 months before COVID.

✅ Trip Verified | Never buy from this company. My trip was canceled 5 months ago and still nowadays when I call them they simply refuse to inform when I'll be reimbursed. Lost 1000 Euros for this.