TAP Portugal

Not Verified | Long story short: I purchased two tickets in Jan 2020 to depart in June 2020. TAP cancelled the flight service due to COVID. Okay, I get it, but they have yet to refund my tickets valued at over $1,000USD. They tried to give me a voucher for $48, then they tried to give me a voucher for the cost of the flight plus 20% for the in convenience. Finally I was able to request a monetary refund back to my method of payment. This was 6 months ago now and after contacting them multiple times to check on the status of my refund, they have no update for me. I’m not in the business of giving the airline an interest free loan of my money. There is no reason a refund shouldn’t have be processed by now, over a year after the purchase date and nearly a year from the cancellation. I paid for a service. They didn’t provide the service, and they still kept my money.

✅ Trip Verified | 1 week before we were due to fly I received a cancellation notice by email for all three of our tickets - due to covid. No option to rebook. There was a link to click on to request a reimbursement so I clicked on it. However, the on line website only offers a time limited voucher not a refund! There is no option to request that they refund your money and no incentive to take a voucher. So I called customer services - the process took just under one hour. A very long hold and then when I got through to someone they kept putting me on hold for about 5 mins - asking if i was still there, saying they were doing it the back on hold again. I was given 3 refund reference numbers and tiod I would receive an email and my source of payment would be credited (Paypal). 24 hours later nothing received so dreading calling back to query as I know it will be another wasted hour. Surely if the airline cancels your flight they should provide the online option to request a full refund and not try to scam you into accepting a time limited voucher.

✅ Trip Verified | On 03/03/2021, I bought two airline tickets from New York (USA) to Lisbon (Portugal) from the airline TAP (Transportes Aéreos Portugueses), and my credit card (payment finalized) was charged, with electronic tickets received and confirmed. On 05/03/2021, I received an email informing me of the cancellation of my tickets, reservation, and the reimbursement of the amounts due to TAP's operational error. After a big headache to schedule all of our trip, hotels, European domestic tickets, we received after 2 days from our reservation the air flight ticket was canceled from TAP. TAP demonstrated a total lack of respect and their failure to comply with their obligations in their service and the agreed price and dishonor with the commercial agreement. Today 03/16/2021, we received part of the reimbursement, only $273.80. This is not a total of what we paid. You are failing of reimbursing us for the correct payment. We paid a total of $443.80 and don't only $273.80, there are missing $170.00.

Not Verified | Do not book tickets with this unreliable airline. I had tickets booked for jan 2022. They canceled my flight and didn’t even let me know! I only found out when trying to make my seat reservation. Still waiting for my refund! I will never book with them again.

Not Verified | I made reservations on 9/12/2020 for a flight on May 30 2021. One of the first tickets sold on the plane. So far they have requested 5 changes on the trip and currently have my connecting flight from Lisbon to Rome leaving 4 hours before I get there. After many calls, on hold for up to a half hour, I am told they can't do anything and I have to go through my agent to make changes. But, they were the ones who requested the changes. Why would you need to change a flight that was booked so early and I paid to have confirmed seats on the first leg of the trip.

✅ Trip Verified | Booked a flight in the very beginning of 2020 to go in September. In August with the travel restrictions we decided not to go, so called TAP and because our flights had been changed hours by many hours, we were entitled to a refund. We preferred the refund as we didn't know when it would be safe to go again. Since August and after many many many calls to their Portuguese number, as the English one was always turning down the calls, I am still waiting for my £500 refund. All the calls are answered after 20 mins waiting, asked the reference number, asked to wait a minute to check what's going on, told they sent an email so the refund is processed ASAP and then told it's a matter of waiting a few more weeks!

✅ Trip Verified | The flights themselves were on time, cabin crew generally attentive and professional but the legroom was specially tight resulting in a very uncomfortable journey. They are now using their most recent aircraft which seemed clean to a high standard but as most airlines TAP uses the pandemic excuse to not serve any free catering on board to its passengers, the paid options were rather unexciting though not aggressively sold. The lounge in Lisbon is at this point forever closed. The most problematic issue you'll have with this airline is if you need to use their customer service, almost always you will made to feel like a nuisance, it's very difficult to reach them, their response is most times not adequate and even their compliance with consumers' rights are very questionable. I am still waiting for an answer regarding my parents December 2019 cancelled flights even before the pandemic began at all.

✅ Trip Verified | Very disappointed by this airline. Booked my flight when everything was still normal in december 2020. In July I received a message from TAP Portugal that my flight was canceled due to Covid19. Then i directly tried to reach out to TAP Portugal in order to receive a refund. (I rather not get a voucher only valid for 1 year, because I don't see my self traveling abroad the coming year due to the Covid19 situation.) It was very difficult to contact them in the first place. i found out that Facebook chat was the only way to speak to someone, but most of the times they don't even answer. TAP Portugal keeps on informing me that they are busy with is, and can not even inform me before which date I will get my money back. This would have help me getting assured just a little bit. I understand it is a crazy busy situation, but 9 months waiting and still nothing is unacceptable and does not make any sense. Other airlines arrange the vouchers or refunds in max. 1 month without issues. So unfortunately because of this I would strongly discourage other in order not to book via TAP Portugal. I feel sorry for all the people waiting for their vouchers or refund just like I am for almost a year.

Not Verified | TAP has to be one of the most horrible airlines and no wonder their reviews are horrible as well. My aunt was scheduled to come to America from Portugal but had to switch her flight in November 2020 and March 2021 due to United States borders only being open for citizens and aliens. My aunt was charged about 300 each time the flight was changed which is ludicrous. I contacted TAP and questioned about the charge since there isn’t a way for her to visit US and the agent was not helpful and when asked to speak with a supervisor he said there’s no way that can be done!

Not Verified | I had scheduled a flight to Manchester, UK in December 2020 for the beginning of January for business. Little did I know the country went into full lockdown in January 4th, preventing me (as a US citizen) to enter the country. I called the airline multiple times to try and refund or at least reschedule the flight date to when I could physically be allowed to enter the country at no success. When I asked to speak to a manager I was told “sorry but that is against policy.” This is honestly a joke of an airline and I nor my family or even extended family will ever fly with them, that I will make sure of. Maybe their customer service will improve over the years but who knows!