Spirit Airlines

Not Verified | I initially had flight booked on the 5/22 from Oakland to BWI with a layover at Las Vegas. Spirit cancelled the flight and booked a next day flight from OAK to BWI via LAX with a 6 hours layover which is unacceptable. And we arrived at BWI Spirit used one carousel to accommodate flights from Atlanta, LAX , Ft Laudable and it was crowded. Over 500 people looking for their baggage. Crazy. Why? To cut cost I think. Spirit is not customer friendly. I will not fly it again.

Not Verified | The worst airline I’ve ever had the displeasure of flying with. I gave them a chance because their flight to Nashville was more affordable than other airlines. The cost of luggage is really high, over $50 for a carry on bag one way. They also changed my flight times multiple times before departure. The last day I was in Nashville I checked in for my return flight the night before. When I woke up I had an email notification from them saying they cancelled my 8 am flight (they sent this out at 2 am). They rescheduled me, not for another flight that day, but for a flight two days later which is completely unacceptable. They also didn’t refund me the cost for the flight yet either. So, I had to scramble and book a $500 flight home with Southwest instead to get home that day. The most unprofessional, terrible airline I’ve ever flown on. I understand paying for drinks or even carry on luggage to keep the tickets lower cost, but to cancel a flight only 3 hours before you’re scheduled to fly? And to not even reschedule the same day, absolutely disgusting. In the end having to pay the luggage costs and for another flight, they were actually more expensive than just going on a better airline!

Not Verified | I will never ride with Spirit Airlines again! Very horrible service. Me and my husband waited 6 hours because our flight continued to get delayed from Richmond to Orlando. We are currently waiting on our flight from Orlando to Richmond. Our flight was originally scheduled at 9:55p.m. To 11:53. The flight was delayed once again. It’s now 12:54am and we are still waiting they didn’t even accommodate us with a bottle of water! Horrible airline.

✅ Trip Verified | I selected Spirit Airlines for the first time as they were the only company offering a direct connection between Milwaukee and Orlando. I booked 4 seats on 1/25/22 for $1,262 with their bundle (not really a low cost, that’s OK for a direct connection) and for a trip scheduled on 5/13-18/22. They then changed the flights 3 times including the day of return on 5/18 to 5/19. When I asked to change my itinerary to get back on my original schedule, I was told that that flight on 5/18 was cancelled and so I had to pick up Chicago instead of Milwaukee, which I have accepted. The fees for editing my itinerary were $752 for the 4 seats (60% of original price, plus cost of rental car). Back home, I contacted their customer service but got no resolution except an offer for 2 vouchers of $50 that I have declined. I do not recommend SA. While I understand that changing itinerary may imply fees, I would also expect that when the carrier is responsible for that change, they would waive those fees, call it courtesy or simply respect of your customers.

✅ Trip Verified | On my way to Atlanta from Chicago to surprise my friend for her birthday turned out to be the worst trip ever. Needless to say I will never travel with Spirit airlines again. I got to the airport two hours early for my flight. My flight was then delayed an hour or so. We finally arrive to Atlanta a hour late and only to have to wait an hour and 30 minutes for our luggage due to shortage in workers. Finally after getting to my destination 2.5 hours later to see my gifts were stolen and my luggage was ransacked. I proceeded to call spirit for hour a hour getting the run Around then driving 45 minutes back to the airport. Finally for a worker to tell me go online that’s all you can do . They gave me the run around file a claim only to get denied.

✅ Trip Verified | By far one of the worst airlines to fly on. They canceled our flight 30min before the flight took off, refused to give us our money back, and said that our only option was to be rebooked on another flight with a 9hr layover in 2 days. This was all while we were stuck in Chicago as well so we didn’t even have any place to stay. We ended up paying for a last minute American Airlines flight to get us home later that day, but it was quite expensive since it was same day. Thank you American for getting my family home and I will not be flying Spirit in the future.

Not Verified | Absolutely terrible! We had to spend the night in the airport due to a three hour delay. Most of the other individuals on our aircraft were not even able to receive a hotel or anything of that sort. Overall, you will either get delayed or cancelled with this airline. We will be using a better airline in the future.

✅ Trip Verified | Terrible every time. Flights always delayed. The cost of luggage is very high. The experience is bad in every conceivable way. If you are particularly unlucky your flight gets canceled.

Not Verified | My first and last time with this airline. They don't care about their customers and they don't provide any customer service. They loaded us onto the plane (2:30pm), then announced we had to get off because there was no pilot. We all waited for almost 2 hours before they told us the flight was canceled and they wanted to move us to a flight the next day. They offered no vouchers for accommodation nor food for the overnight at the airport. The only way we were going to make it home that day was to buy a ticket with a different airline with our own money. They promised if we emailed customer support we would get reimbursed for the new tickets. It's been over a month now. I've called and emailed. No one is getting back to me. The worst airline ever. They will leave you stranded and holding the bag the first chance they get. Avoid it! It's not worth the savings at all. Ended up costing me $600+ extra.

✅ Trip Verified | Three hours delay without proper reimbursement and had to pay $160 for extra luggage because they use smaller than usual hand luggage sizes. Will never fly again.