Spirit Airlines

Not Verified | Newark to Fort Lauderdale. This airline is seriously the worst. My flight was seven times before eventually being canceled. During the waiting time non of the staff cared of providing at least water plus I'm pretty sure if I eventually got on the plane, they would charge for water and everything else. I don't know if the reason of weather conditions is valid, because I did see the rain stop and the sky looked pretty clear. Anyways I did not feel any care from the customer service. I got the message from my sister saying that Spirit pilots are protesting because they are not getting paid so maybe that was the real reason! I would say time is money and please understand that time is precious. The cheap tickets from Spirit Airlines are not worth it. I came home feeling so disappointed, hungry, sleepy and all that "jazz".

Not Verified | I am very disappointed with this airline! We purchased our tickets over a month ago just to get a notification that our flight has been canceled the day of departure. When we arrived at the airport at 2am to have no one give us a real explanation as to why this happened; we lost a lot of time and money on our hotel and car rental. Fast forward to TSA we passed with our personal bag just to be charged an obscene amount of money for a personal bag.

✅ Trip Verified | This is the worst airline I’ve ever flown with. The staff is rude, they delayed the flight 6 times and had to wait for 8 hours until they finally cancel the flight. They didn’t care about passengers and never gave a straight update regarding the flight. Everything about this airline (if you can even call it that) needs to be review by a regulatory agency.

Not Verified | I flew on Spirit Airlines from Detroit to Orlando and the flight got delayed 5 times which put me 3 hours behind schedule. Reason given was weather conditions at Orlando airport but my friend picking me up lives next to Orlando airport and said they had only a light drizzle of rain for a couple hours then stopped. My flight home was delayed 2 times putting me back an hour. Better but still incredibly frustrating. If you don’t like waiting for hours to board your flight you shouldn’t fly on Spirit.

✅ Trip Verified | I would not recommend flying with Spirit Airlines they cancelled my flight three times, I was stranded for two days. They lied, they are rude and they don't care about their customers. I have been waiting two months to see how the company was going to handle my case and finally I got an email from customer service and of course was very disappointed. I had to purchase another ticket from another airline and they have not returned my money for my bags and or flight.

✅ Trip Verified | Traveling with kids requires extra luggage and arriving earlier at the airport. Although we missed a couple things the Spirit Airlines employee who worked today at the checking in at Oakland Airport was so helpful and kind. Thank you for your patience with us and for your help!

Not Verified | We wanted to travel to Vegas to get married and enjoy some nice weather and a nice vacation. What was an awesome week of fun and family fun with a wedding. Turned into an absolute nightmare and costs lots of extra money and made us think we were never going to get home. We were also traveling with a 3 year old. I wish I would have read the reviews from Consumer Affairs about Spirit as I would have paid ten times what we did in order to not have to deal with this scam of a company. Our original flight home was supposed to leave early Saturday morning 5/20 and of course we got to the airport extra early so we weren’t rushed. Needless to say our flight was delayed multiple times until we we were finally able to board almost 4 hours later. Well after loading the plane and waiting for what seemed like hours we were told to deboard due to AC issues. They thought they could fix it. So we waited around again only for the flight to be cancelled . At this point we had been at the airport for well over 7 hours and no way to get home anytime soon. We were were told there were no more spirit planes going out to Milwaukee until Monday. They said we would get meal vouchers and hotel vouchers until we could get a flight out. Well. Needless to say we never got any emails for either and by the time we got up to the counter they were out of hotel vouchers. Not once during this Afternoon did we get an apology from anyone. Just attitude. My wife was able to get us booked on another flight for Monday morning again in spirit. I should have known better. Not only were we now stuck in Vegas till Monday we had no place to stay and no rental car to get anywhere. We somehow found a room at the Luxor with our friends but it was over $500 for 2 nights due to EDC festival. We ended up having to place a Walmart delivery order as were running out of stuff for our toddler. Another early morning came and we were at the airport early again for a 9:20 flight. Surely we would not get cancelled again? Well if I was betting man I should have put 1,000,000 on us not getting home for almost another day, after several other delays and boarding and deboarding our flight was cancelled again. It was again due to mechanical issues as well as staff this time as the attendants timed out. And guess what no spirit flights until Thursday. Well I was smart this time and called my dad and had him book us southwest so we could get home. The one caveat was that we would get home at 1am Milwaukee time. So we basically spent another full day at the airport. And the kicker was while we’re were waiting for this spirit flight to be cancelled I had a spirit employee threaten to fight me and “take me out” because I asked if could get my stroller for my son. Who at this point was beyond tired and cranky. And still no apology from spirit. We did talk with a manager who was useless and basically said we could go online and submit everything for reimbursement. Again no apology from her and terrible attitude. We did make it home finally. Very tired and beyond annoyed and upset at this point. My wife had to call in for 2 days of work and I took off one day.

Not Verified | Orlando to Las Vegas. I am tired of calling and getting different answers regarding a mistake Spirit Airlines made that I ultimately had to pay for, literally. On May 14 I flew from Orlando, FL to Detroit MI, for a flight that was supposed to connect in Detroit to take us to Las Vegas, NV. Our plane arrived late & we were delayed for an hour & change more once we'd boarded the plane. Because of this I missed my connecting flight from Detroit, MI to Las Vegas, NV. The flight attendant came over the speaker & advised that all 19 of us who were supposed to be on that connecting flight would be rebooked for a 9:00 AM flight out of Detroit into Las Vegas. When we got off the flight I asked the guest service agent to confirm this was the case & they said they didn't know & to call customer service to confirm. We waited over 45 minutes to get our bags, so I figured I'd call to make sure I was all set before now spending more money to find a hotel in the area. I literally spent 3 hours calling Spirit's "customer service" if you even want to call it that. In this time, I called at least 6 different times & was placed on indefinite holds, hung up on twice, & advised that I could not be rebooked. By this point I was furious & exhausted from the travel day & still looking for somewhere to sleep for what ended up being two hours. I called one last time & immediately requested a supervisor & who finally explained that I was marked as a "no show" for the flight from Orlando to Detroit, which is why I couldn't be booked. This is impossible, because I literally waited in the line & then weighed & checked my bag in. The supervisor also advised that there wasn't a 9 AM flight out of Detroit to Las Vegas, but there was a 10:03 AM flight the following morning. I explained to her that I needed to be on that flight & that there was ONE seat left. I was traveling to Las Vegas for a concert that I had already spent a lot of money to attend, thus I could not afford to miss. She explained that she would need to have this "no show" tag removed before she could rebook me & I asked how long this would take, as there was one seat left. She advised that she can't give a set timeframe, as it varies so we agreed that the next best thing would be fore me to rebook the flight with her over the phone with her, to ensure I was on the flight. She also confirmed several times that I would be able to get a REFUND on this new flight I had to purchase for $342 once the tag was removed. I did want to spend this extra money because of their mistake, but I also couldn't afford to miss out on the show. The supervisor I spoke with reassured me several times on the call that she would be able to call me back once the tag was removed, read a script to me, & refund my new flight of $342. She called me the following morning, on the 14th, around 9 AM I believe & read me the script & I felt much better. Now, two weeks later I've never gotten an email or any kind of follow up from Spirit Airlines regarding my refund, so I call in & I'm advised that there was a refund of $112 to the original method of payment. I had already explained to the supervisor who booked my new flight that I did not have that old debit card any more & I still have yet to be contacted or refunded. Never again.

✅ Trip Verified | I regularly fly to Atlanta from DCA on a variety of airlines, but never Spirit because the extra costs and drive evaporates savings. This time was different because my sister was graduating from high school and Memorial Day weekend made flight $350. Normally they are $150-$250. From the time I originally booked a flight ($84 round trip) weeks ago to the day I was in a bad car accident which left me in pain and having a concussion. Given that I could still not miss the event I added seats and checked luggage to ensure I was comfortable despite the discount flight. I spent $50 for a big front seat and $80 in luggage each way and $15 for a seat going to Atlanta. Day of the flight I get to the airport and check in try to drop my bag. The line made me 2-3 minutes after the cut off. Turns out they delayed the flight so there should not have been an issue. They did the same thing repeatedly to people in line. I was one of 10-15 people that were kicked off their flight because they didn’t want to take my bag I asked if I could check it at the gate given my bag was just a carry on. They told me no. I asked could it just get it as a carry on. They said no. I talked to a rude supervisor that gave me corporates number. I talked to them. They told me there is nothing they can do except have me pay $99 lose the money spent on seats and luggage and get on a flight days later with a 5+ hour layover making it an 8hour trip. It takes 8 hours to drive to ATL so absolutely not. I told them I will book my incoming flight with a different airline if that’s my only option the guy said cool. At no point did he inform me they would cancel my return flight. Days later when I tried checking in my flight was gone. No notifications no nothing. Agents said that’s standard procedure without notification. I called them multiple times had to talk to multiple agents and supervisors to finally get my flight reinstated they did so but my front row seat was gone. I negotiated a different seat. Now the agent must hand me a boarding pass at the gate. Praying I can get on the flight home. The original flight was $84 round trip now the total flight was $220 (add-ones) one-way. I had to spend $200 on SW to fly me to ATL. Overall I wasted over $200 flying with Spirit. They refuse to let you board flight 50+ minutes before take off. I will never fly them again. The cheap price is a trick because you may never be able to board the plane.

✅ Trip Verified | My experience with Spirit Airlines is very painful and truly unacceptable, the supervisor of the baggage service was so rude and yelling at me, was not helpful and refused to talk to me, I felt terrified and insulted. I will never recommend anyone to travel with this company, it was a true nightmare and very bad experience that no passenger should go through.