Spirit Airlines

✅ Trip Verified | Atlanta to Salt Lake City. I was overcharged three separate times for ONE bag. They charged me a total of $290. Customer service is awful with making it right, and the lady that charged my card was extremely rude and unprofessional. I will never use this airline again and I'll make sure everyone knows how horrible they are to deal with.

Not Verified | My original flight left a little late and going thru Customs took longer than usual. I showed up at my connecting flight at 0704 when my flight had a departure time of 0715. The agent told me they had a 15 minute policy of closing the doors 15 minutes prior to departure. She wouldn't let me on board. I had to rebook for a flight arriving the next day because of this. Since I was stuck at the airport all day, I made some observations and saw that there were plenty of flights which kept their doors open just minutes before departure time. What a malicious act on the part of the agent. Explicitly poor customer service. My plane was still at the door and she was still at the counter. She could have easily let me on board just like the other agents I observed. Just livid about wasting 24 hours at the airport and a work day. Needless to say I will not be using Spirit again.

Not Verified | Flight was supposed to leave 5/23/22 at 5:55 pm. It got delayed until 1:00 pm on 5/24/22. They would not outright cancel the flight and everyone needed to make overnight arrangements or other flight arrangements themselves. They said it would be paid for but everyone had to pay out of pocket. They just gave everyone a QR code to their help site. There was very little communication. I did feel bad the gate agent was harassed by other passengers as it was not his fault and he could only relay information. This was unacceptable.

✅ Trip Verified | My trip was fine until I went through immigration at this airport where I spent 3 hours. I lost my connecting flight and had to rebook. They had just one person trying to rebook flights for dozens of people. I stayed 2 hours in the line and when I finally was able to talk to to someone, he said that I had to wait 2 days for a flight. I asked for accommodations, a hotel and a meal and they said it’s not their fault I missed my connecting flight. They said I would be received a refund but they didn’t process it there, I have to call customer service. As a result I had to find another flight with a different airline and ended paying $680 for a one way ticket. Worst experience ever - this was my last time using spirit!

✅ Trip Verified | Flight delayed in Orlando. Flight attendants extremely noisy. Heard personal conversations about renting condos and such through entire flight while trying to rest. (Could have been quieter about it) Arrived St Louis at 5:32pm, didn’t receive luggage from plane till 7:07pm. Was told they were loading other planes that were delayed to depart and we had to wait for our luggage till they were done. Unacceptable!

✅ Trip Verified | Detroit to Atlanta. Personal item was charged even though it was the dimensions of 18x14x8. The charged me $84 for a small bag that I measure with a ruler before I brought it to the airport. Their boxes are shaped smaller so your bag wont fit in there on purpose, so that way they can charge you for a bag that should fit, which is absolute fraud. Poor disability aid as well. They saw I had a cane but didn't bother to help me put my bag in the overhead bin even though I could have fitted it in my seat. Was also completely ignored on the flight. Boarded last even though I have mobility issues. Didn't ask if I needed or wanted anything during the flight and was just completely ignored. Will NEVER fly with Spirit again. Ruined my trip completely. I'm sure they will charge me for my correctly sized personal item once again. Always bring the smallest bag you have because if you have a small purse they will charge your bag. No one should have to cry on their flight they should be excited to go somewhere and get the help they deserve. You wont get that at this airline. Delta and American Airlines are so much better don't waste your time being miserable spending high and hidden fees for bs you shouldn't of been charged for in the first place. Oh the best part is you'll get absolutely no refund for anything. They only care about stealing money from you especially when you're vulnerable, like myself.

✅ Trip Verified | I booked a direct flight from Los Cabos to Houston because Spirit was the cheapest airline. I read all the reviews about this airline but decided the saving justified it and I could put up with them for the two and a half hour flight. They cancelled the flight and had the cheek to offer me a flight credit towards my next booking. None of the links in their email worked and I'm going for a full refund using card chargeback if necessary as I'll never book with them again.

Not Verified | Newark to Fort Lauderdale. This airline is seriously the worst. My flight was seven times before eventually being canceled. During the waiting time non of the staff cared of providing at least water plus I'm pretty sure if I eventually got on the plane, they would charge for water and everything else. I don't know if the reason of weather conditions is valid, because I did see the rain stop and the sky looked pretty clear. Anyways I did not feel any care from the customer service. I got the message from my sister saying that Spirit pilots are protesting because they are not getting paid so maybe that was the real reason! I would say time is money and please understand that time is precious. The cheap tickets from Spirit Airlines are not worth it. I came home feeling so disappointed, hungry, sleepy and all that "jazz".

Not Verified | I am very disappointed with this airline! We purchased our tickets over a month ago just to get a notification that our flight has been canceled the day of departure. When we arrived at the airport at 2am to have no one give us a real explanation as to why this happened; we lost a lot of time and money on our hotel and car rental. Fast forward to TSA we passed with our personal bag just to be charged an obscene amount of money for a personal bag.

✅ Trip Verified | This is the worst airline I’ve ever flown with. The staff is rude, they delayed the flight 6 times and had to wait for 8 hours until they finally cancel the flight. They didn’t care about passengers and never gave a straight update regarding the flight. Everything about this airline (if you can even call it that) needs to be review by a regulatory agency.