Spirit Airlines

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2091 reviews
3/10
2 star Skytrax Rating
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9/10

"I was very happy both times"

(United States)

Trip Verified | Fort Lauderdale to New York. I’ve heard terrible things about spirit and was hesitant to book with them. I flew them twice and I was very happy both times. I just read the emails sent about 10 dollar airport check in fee, the seat fee and the baggage fees. I don’t understand how customers do not read their emails that Spirit sends out multiple times to inform you of their fees. The customer service was fast and friendly and stress free. The inflight entertainment is terrible as there is none but again, they tell you this when you book. Download a movie to your tablet.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteFort Lauderdale to New York
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"horrible unprofessional company"

(United States)

Trip Verified | Horrible unprofessional company. I drove 2.5 hours to catch my flight from Las Vegas to Pittsburgh, only to get there and wait 4 hours for a delay. Once the delay was up they cancelled the flight at 1am in the morning because one of their crew members didn’t show up to work! Because of this I missed a vacation with my family I had been planning for months! This is absurd and I will never fly this airline again and advise any one else considering this airline to not do it!! They are horrible!
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLas Vegas to Pittsburgh
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"so overpriced it’s insane"

(United States)

Trip Verified | Chicago to Orlando. Horrible, horrible company. Their flights appear to be cheap, yet in reality their pricing causes you to spend way too much money. Not only do they make you pay extra for everything you carry. Their customer service is deplorable, truly depressing. They claim to accept military id, yet when I showed mine they did not accept it and made me pay $55 extra for my carry on bag. Let me specify that my plane ticket cost $60 , so I basically paid my airline ticket twice for 1 bag. This airline is so overpriced it’s insane, I truly hope they change their ways. Please people do not fly Spirit ever! Even if you see the plane ticket and you think it’s cheap, it really is not . Be warned
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteChicago to Orlando
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Stay away, they are not even apologetic"

(United States)

Trip Verified | Second time traveling with Spirit Airlines and even after a bad experience the first time I gave them the benefit of the doubt and decided to fly with them once again. This company is horrendous, they were able to make things even worse this second time around. Delayed flights, my luggage (work tools) didn’t arrive until 1.20am the next day at Fort Lauderdale Airport (Trip was to West Palm Beach, so an hour away driving) which cost me thousands of dollars since I wasn’t able to work. Seating inside the airplane for an hour after landing because where they were supposed to park the airplane there was another airplane already there. No water in the airplanes both times I traveled. Imagine? Water being the most abundant free resource not available on their airplanes, you can’t even wash your hands since there’s no water. Stay away, they are not even apologetic.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBoston to West Palm Beach
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"both experiences were flawless"

(United States)

Trip Verified | Flew Houston to Denver. Sorry United but Spirit Airlines beat you in every department especially value and planes which are brand new. Can only imagine all the haters are United Mileage Plus members who can’t break their addiction no matter how bad United service gets. Have now flown Spirit twice from Houston to San Fran and Denver. On both occasions I was expecting to encounter some issues but instead both experiences were flawless including on-line booking and check-in, airport service, quality of the planes, cabin attendants, pilots and punctuality which was early arrival for most flights. US seems to finally have a budget airline (sorry Southwest is not budget) where you can build a fare for exactly what you need and all charges are completely transparent. I highly recommend Spirit Airlines and I am the last person who would ‘save’ on airfare if there were any aspects of the experience that were unacceptable.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteHouston to Denver
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the worst customer service"

(United States)

Trip Verified | Flew Spirit Airlines from Dominican Republic to Chicago O'Hare. This is the worst airline with the worst customer service. First our flight is cancelled due to bad weather then other airlines took off for that same destination. Then we went to get the next earliest flight and they say it is in 2 days! So now we have lost hundreds of dollars to drive to another airport and buy tickets. Never again, do not waste you time on their 'cheap flights'.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDominican Republic to Chicago O'Hare
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"unpleasant experience"

(United States)

Trip Verified | Fort Lauderdale to LaGuardia. I would not recommend anyone to fly Spirit they give you the impression they are the cheapest but they are not. You have to pay for everything, your carry on, your seats which will add up to be even more expensive than any other flight. Staff are very rude and nasty over an extra half a ounce in your luggage they would either charge you $30 more or you open your bags in front of everyone and take stuff out. Very unprofessional and unpleasant experience.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteFort Lauderdale to LaGuardia
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"crew extremely unfriendly"

(United States)

Trip Verified | Orlando to Boston. The worst experience I have ever had with an airline. The staff is rude and terribly disorganized. Lines were long and staff members kept telling us different lines to wait in. The staff members started arguing in front of all the customers. The flight was even worse. The flight crew was extremely unfriendly and as if that wasn’t enough, after a 3 hour flight and a very turbulent landing, the captain comes over the speaker to say we don’t have a gate and it will be at least another 45 minutes. Needless to say, my family and I will never fly this airline again and will strongly discourage friends to not fly Spirit as well.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteOrlando to Boston
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst ever customer service"

(United States)

Trip Verified | Las Vegas to Houston. Worst airline ever. Flight was delayed, then apparently was on time and they never made any final boarding calls! Bumped from our plane because of it. The on screen still said delayed received an email after the flight was apparently loaded stating flight was on time! And the managers have done nothing! Sure they talked to the agent who said they made the final boarding call but when you have over 9 people saying the same thing and we’re all bumped, it’s your fault! The agent was to busy talking and made no final boarding call. Sat there calling over and over again the gate next to us but not once our flight. And the boarding door never stayed open. Horrible. Can’t even guarantee us another flight until tomorrow. Worst ever customer service - they are rude!
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLas Vegas to Houston
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"one of the most aggravating"

(United States)

Trip Verified | Newark to Ft Lauderdale. This airline will entice you on a Orbitz search of being a thrifty find when in reality it is a nickle dime torturous waste of time! They charge you 45$ for a small carry on (and do not tell you ahead of time which typically negates any savings within their price) and to choose your seat. Then, the way they charge for their round trip ticketing is criminal (3/4 charge on the way out and 1/4 on the way back) so when they cancel your return flight (as they did mine) and don't offer a new one for three days leaving you stranded, they will only refund you 52$ on a 322$ flight. Not only has spirit been one of the most expensive tickets I've bought, it has been one of the most aggravating to endure.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNewark to Ft Lauderdale
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no

Spirit Airlines Photos

Spirit Airlines is a low-cost airline. Apart from the seat on your flight, you have to pay extra for carry-on bag, checked luggage, printing boarding pass at the airport, early boarding, seat reservation, drink or snack on the plane, ticket change or cancellation.

AIRPORT / BAG CHARGES

To maximise the benefit of selecting Spirit Airlines as your low-cost airline, it is very important that you carefully check and follow all of their conditions - printing your boarding pass, paying in advance for any checked or carry-on baggage.

Pay checkin Boarding pass : see below
Baggage Pay Checked bag : see below
Carry on Pay Carry-on bag : see below
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ADD-ON CHARGES (USD)
Shortcut Boarding : $5.99
Boarding pass at Airport : $10
1st Checked Bag : $21 *booked online
Carry-On Bag : $26 *booked online
Carry-On Bag : $100 *at the gate
Ticket change : $110
One small personal item taken onboard is included in the "Bare fare" (Max size: 16"x14"x12")
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The above charges are for guidance and subject to change. They should be checked directly with the airline for accuracy

WATCH THE BAGGAGE

Your free allowance is 1 x personal item on Spirit Airlines flights (Max size: 16"x14"x12"). All other carry-on and checked bags have to be paid for. It is IMPORTANT to do this online at the time you book, or you could end up being charged USD$100 per carry-on bag if you leave it until the boarding gate.

ONBOARD FLIGHTS


Seat pitchBig Front Seat pitch : 36 ins
Seat widthBig Front Seat width : 20 ins
Y Seat iconEconomy Seat pitch : 28 ins
Seat widthEconomy Seat width : 17.75 ins
No WiFiOnboard WiFi
No powerSeat power
No IFEAudio / video
Buy Onboard Buy Onboard *see below
Pay Bar Buy Onboard *see below
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SAMPLE BUY ONBOARD PRICES (USD)
Water $2 / Coffee $3 / Beer $7
Muffin $2.50 / Pringles $2.50
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Payment onboard can only be made with major credit cards : no cash. The prices shown are for guidance only and are subject to change. You should check charges directly with the airline for accuracy.

AIRCRAFT

Spirit Airlines operate a fleet of Airbus narrowbody aircraft, including A319, A320 and A321 types. Seats are configured 3x3 for economy class, and 2x2 for Big Front seats. [Photo Spirit Airlines]