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| Orlando to Las Vegas. The issue was with my online bags purchase. The money was deducted from my debit card, but did not go through via the webiste, so I called for assistance. I was told by the first agent that I had to call my bank, that the error was on their end, even though the payment showed in my account as approved, he kept telling me it had been declined. So I called my bank, which took roughly 20 minutes to get a live rep, and they told me that there was no issue w/ my card, that the payment was valid, and that I needed to call the airline back and guaranteed me that the transaction number they provided me would be all it took for agents to resolve the issue. The next agent I got from Spirit refused to try the transaction number, repeatedly telling me that the bank was wrong despite I just got off the phone with them. She repeatedly told me to be quiet and listen to her no matter how often I repeated that my bank had told me there was no issue with the card. She repeatedly refused to let me speak to a supervisor until I became extremely angry. Then I was put on hold for a long period until someone claiming to be a supervisor took my call. She proceeded to refuse to try the transaction number my bank had given me, but tried to run my card a 2nd time, which resulted in a 2nd error with my card. I had to call my bank back again to get them to return the funds to my account, transfer them to another account/card, and then repeat the full transaction. In total I was on the phone with your agents and my bank over an hour, for what should have been a 5 minute call. They refuse to take responsibility for their error, were rude on the phone, incompetent, and unwilling to try to resolve the issue.