✅ Trip Verified
| Orlando to Philadelphia via Dallas. Several days ago I posted a review about our outbound flight to Orlando, where half the passengers' bags didn't get on the plane. Well, here we are again, with my return flight, to start the new year, Spirit Airlines lost our bag once again. I had that sinking feeling as we watched the last few bags and the carousel come to a halt, and no bag. We found an attendant near the Spirit baggage office in Philadelphia, who did not quite know how to take care of the incident. The only thing he was able to do was confirm that the bag had gone to Fort Lauderdale instead, for no apparent reason. He could not seem to figure out how to print us what we needed, because he said he could not remember his password. Then he said the printer was out of paper, so he could not print anything. He asked me to fill something out, which we had to remind him to sign, which at first he was refusing to do for some reason. He said it would probably be coming in on some flight late that night, which we were not prepared to wait all night for at the airport. The airport is in Philadelphia, and we live in New Jersey, so we certainly had to get home. So, today I called and called and called the Spirit baggage office there, to no avail. Most of the time it was a message that said leave a message, then said the voice mailbox was full. And one moment, I got an actual person to answer the phone, who said they had to put me on hold, then after 20 minutes, they never returned, and I gave up. When I called back, it went straight to a recording, which once again said leave a message, then it said the voice mailbox was full. Surprise surprise. If you call the corporate office, all you get are recordings as well, that tell you to write an email, or call the baggage office of the airport of arrival. Obviously that does no good, so it seems we are screwed again. I have been trying all day to reach someone at the Philadelphia Spirit baggage office, and I either get a recording, or someone picks up and says they will call me right back, and they do not. Eight hours of this. I truly believe to the depths of my soul that this organization enjoys torturing its customers. And it does a damn good job of it.