Spirit Airlines

Not Verified | This airline has no idea how to take good care of their Customer. I had a one way free bag. Every time I called to add this bag to my flight I was given false promises. I talked to about 10 different agents and every single one was incompetent to take care of me. Something so simple became impossible for them. Needled to say I never got to use my free one way bag. Do your self a big favor and don't do business with this Airline. I wasted hours and hours trying to get this done.

✅ Trip Verified | Flight was ok but the huge issue has been the fact that they destroyed my son’s stroller during the flight in their storage. I have filed a complaint (claim) right away after we landed and up to now nobody from the claim dept has Contacted us back (after we have been told 24 hours), When I call costumer services the supervisor (I spoke with 2 of them) they say there is nothing they can do. I can’t speak to anyone above them and the claim dept communicate just through a chat where nobody is log in and we don’t now If we ever get a response and no guarantee of a reimbursement of a $750 + stroller. Absolutely disgusted by their service.

✅ Trip Verified | Our flight was supposed to leave at 12.45, we arrived at our gate and our plane was ready. 30 minutes before boarding, they switched our gate and gave our plane to people flying to Oakland because their plane was late. I will never be flying Spirit Airlines again, and I would recommend every1 to not use this airline!

✅ Trip Verified | Low cost and low expectations. Their IT infrastructure sucks. It was insulting and degrading trying to register a DOT approved service animal. They are poor at handling the disabled. An announcement was made for people needing extra time in boarding to come forward. Before I could walk to the gate agent, they started boarding first class. Then, I paid for internet service but the signal was too poor to allow programming. It’s a very long flight when all you can think of is how much you dislike the airline.

✅ Trip Verified | This is the worst airline! Customer service is terrible!! Can't get through, can't reach the customer support team. For several days I tried to somehow cancel my flight because I got sick. As a result, they held out until the last day and offered me a 30% refund!!! This is theft! In any airline you can cancel or change a flight without problems and without losing money, but not here!! I will never use their services again and will not recommend them to my friends! Worst experience!!

✅ Trip Verified | This was my first time flying Spirit Airlines. I traveled from Philadelphia to Houston and Houston to Philadelphia. In all honesty, I was somewhat skeptical because of the things I heard about flying with Spirit Airlines. The flight was so smooth, the plane was so clean, the pilot was so entertaining and the Stewardess's were so nice. I like the fact that they make accommodations for people with children. I will admit though when you’re making a reservation with spirit airlines, take the time to read their policies, so you won’t be surprised about things concerning seats, luggage, and carry-ons, because there are fees for those things. A lesson I learned from this is, don’t judge something or someone, by what others say, but experience it yourself, and then speak on it. I definitely will be flying spirit airlines again!

Not Verified | I have always flown with Spirit because of their competitive pricing. I usually travel light with a backpack with clothes for only a couple days since my trips are short. On my last trip I was pulled to the side and asked to put my back pack in a basket and even though it fit, but they said it was tight in the basket they ended up charging me and like 15 other passengers $99 for the back pack / “personal item”. Three days later coming back they did the exact same thing. So I ended up paying more for my back pack than my ticket round trip. I just want to say this is the last time they will get money from me, and all my family members. I had flown with them many years with my same back pack never had this issue before. Now I will be alerting everyone I can about this, it may be better to go with any other airline.

Not Verified | The cost is cheap until you’ve booked and they charge 63$ for 1 carryon and 30$ for basic seats. The airline canceled our destination flight during our first flight mid air without any notice. No accommodation from airline. Ruined our vacation reservations. They did take our money though. That will be our first and last.

Not Verified | I boarded the plane with a small carry on like any other flight anywhere but Spirit charged me $100 at the gate for my carry on. I've never had this happen with any other airline anywhere in the world. The staff at the gate showed no mercy. She didn’t even look at my eyes. Charged me and my family $200 for two small hand carry items. It is robbing. They show low fares but there are hidden charged. I will never travel by this airline. Please be careful if you are traveling through this airline.

✅ Trip Verified | Their ticket price may appear low, however, no luggage of any kind is allowed. And when you pay for the luggage, they only allow 40 lbs, which other airlines allow at least 50 lbs. I was 41 lbs, and they charged me $79 for ‘HEAVY LUGGAGE’. So at the end of the day, you end up paying a LOT more than other airlines, I swear to GOD I will never fly this airline ever in my life and I will share my experience with all my family and friends.