Spirit Airlines

Not Verified | Indianapolis to San Diego via Las Vegas. Spirit is the most incompetent airline you can fathom. They sent my bag to the wrong airport, and have been unable to find it and return it. I spent hours speaking with customer service who could not do anything until I filled out a baggage form that, due to a poor design, could not actually be filled out. Avoid this airline like the plague.

Not Verified | Terrible airline. Very long queues for bag drop. Then only two of my three bags arrived at the destination. Essentially impossible to log the file ID online as their system does not work, and impossible to get a hold of the company by phone. Had to spend 18 hours (!) on the phone to speak with someone, to find out that the bag had been delivered at the airport but would not be delivered on time to me before my departure from Boston. At the end, I had to go back to the airport to pick it up myself and was not offered any compensation for the delay. Extremely disrespectful. Will make sure to never travel with Spirit again. Do not use this rubbish airline.

Not Verified | Las Vegas to Detroit. I am currently beyond upset with my experience with Spirit Airlines. $200 for a checked bag. $60 for a carry on item. My flight from LAS to DTW was delayed by an hour. Then after everyone has boarded we were told we had to wait another 15 minutes to leave due to them missing paperwork. After that 15 minutes was up they then tell us again that we have to wait ANOTHER 15 minutes till we leave. Very poor service. Would never recommend this airline to anyone, even if it’s cheaper. If I could give this airline 0 stars I would.

✅ Trip Verified | A full flight flew into LAS on 6/6/22 and all the passenger’s luggage was on the aircraft with us. After waiting 45 minutes for luggage, we were informed that it would take an additional 1.5 hours to get our luggage due to staffing shortage. Now I recognize that this is a problem everywhere. So we are told that we could wait (the math 3.25 hrs total) or come back with no accommodations being made for the additional Uber/Lyft fares to do so. Since this was a business trip and I had to be somewhere in an hour, I asked and was told that the luggage could be delivered to my hotel once I called back to confirm that the baggage was in the claim area. An hour and a half later, I call back and of course the luggage was there! I request delivery for my luggage providing all the pertinent info. Five hours later (midnight), still no luggage, the office has closed, and no call to say that it would not be delivered today as indicated. Again, I’m told but the desk agent that is now manning the phones that I can come get it. So I ask if an round trip Uber/Lyft to be provided and I’m told that is not an option. Spirit’s problem that they want me to fix. I guess I’ll update what happens next once the office reopens at 3:15 a.m., since I have an 8 a.m. meeting and need my suitcase. Won’t be too surprised if the response is “You can come get it.”

✅ Trip Verified | Dallas to New York. This is my first time writing a review. I always try to reason with companies and call backs etc. Spirit is one of the worst airlines I’ve ever encountered in every possible way! No professionalism whatsoever! Horrible service! Horrible messy lines! Horrible costumer service- nearly non-existent. Employees look miserable and unhappy therefore costumers are too! I’d prefer to pay extra and not fly with them no matter how much cheaper their tickets might get!

Not Verified | San Juan to Chicago. First they didn’t announce boarding until it was minutes from taking off then we boarded at 4:26 and we are still sitting because they didn’t do paperwork it’s going on two hours of sitting on the airplane without a definite take off time very unprofessional the experience was terrible I will never give Spirit a quarter of my money again they need to be put out of business at this point they are a joke to the consumers.

✅ Trip Verified | Atlanta to Salt Lake City. I was overcharged three separate times for ONE bag. They charged me a total of $290. Customer service is awful with making it right, and the lady that charged my card was extremely rude and unprofessional. I will never use this airline again and I'll make sure everyone knows how horrible they are to deal with.

Not Verified | My original flight left a little late and going thru Customs took longer than usual. I showed up at my connecting flight at 0704 when my flight had a departure time of 0715. The agent told me they had a 15 minute policy of closing the doors 15 minutes prior to departure. She wouldn't let me on board. I had to rebook for a flight arriving the next day because of this. Since I was stuck at the airport all day, I made some observations and saw that there were plenty of flights which kept their doors open just minutes before departure time. What a malicious act on the part of the agent. Explicitly poor customer service. My plane was still at the door and she was still at the counter. She could have easily let me on board just like the other agents I observed. Just livid about wasting 24 hours at the airport and a work day. Needless to say I will not be using Spirit again.

Not Verified | Flight was supposed to leave 5/23/22 at 5:55 pm. It got delayed until 1:00 pm on 5/24/22. They would not outright cancel the flight and everyone needed to make overnight arrangements or other flight arrangements themselves. They said it would be paid for but everyone had to pay out of pocket. They just gave everyone a QR code to their help site. There was very little communication. I did feel bad the gate agent was harassed by other passengers as it was not his fault and he could only relay information. This was unacceptable.

✅ Trip Verified | My trip was fine until I went through immigration at this airport where I spent 3 hours. I lost my connecting flight and had to rebook. They had just one person trying to rebook flights for dozens of people. I stayed 2 hours in the line and when I finally was able to talk to to someone, he said that I had to wait 2 days for a flight. I asked for accommodations, a hotel and a meal and they said it’s not their fault I missed my connecting flight. They said I would be received a refund but they didn’t process it there, I have to call customer service. As a result I had to find another flight with a different airline and ended paying $680 for a one way ticket. Worst experience ever - this was my last time using spirit!