Spirit Airlines

✅ Trip Verified | Please spend your money on another airline. They do not care or value your time. I can handle a flight being delayed a few hours but to wait for over an hour at baggage claim is ridiculous. They literally changed my flight the night before departure from a 2 hour flight to an 11 hour flight. 11 hours from Missouri to Florida. Are you kidding me.

✅ Trip Verified | I flew with 1 small personal bag and didn’t have to pay for it. On the way to Austin, my flight was delayed with zero emails updates. On my way back, flight was delayed 3 hours. Boarding, I was forced to the back of the line where I had to put my bag into the “personal item” box meanwhile being watched by Spirit employees and everyone boarding the plane. It fit just fine. Never been so disgusted with an airline.

Not Verified | Awful experience. No updates from staff. No warnings of major flight changes. Poor enforcement of airplane rules. Plane interior is dirty and cheaply made. All around a horrible airline with poor customer service. Will happily pay more more to fly any other airline.

✅ Trip Verified | May 14th 2022, this was by far the worst traveling experience I've ever had today! Spirit's customer service is absolutely horrible. Who trains these people? Our flight was ultimately cancelled after having us sit at the gate for at least 5 or 6 hours. They gave us a $7 meal ticket, what is that supposed to do? Because we decided to choose Spirit, we were left with having to lose money, because other things surrounding our trip that was missed could not be refunded. Does Spirit care? Absolutely not! Some of the Agents had attitudes and were nasty with us for wanting answers. Not one time did a Manager come and speak to us about the delay, they literally did not care. That is just not how you treat paying customers. I tried to call their customer service line and was placed on hold twice and ultimately just hung up on. The lack of care for paying customers is disgusting.

✅ Trip Verified | Newark to Cancun via Ft Lauderdale. If you value your time or yourself, do not book with Spirit. They will change your flight drastically without letting you know or giving any accommodations. It's just unfair to not issue an apology or ounce of care when changing someones flight from arriving at 5pm to arriving at 12 am the next day to their destination. I could deal with cheap seating or a small delay but they're just plain horrible with customer service and unexpected significant delays. Worst airline ever.

✅ Trip Verified | Avoid this airline if you are expecting an honest representation of the services and fees this airline provides. What I mean by this is they play on the expectations that travelers have from the industry standard and subtly modify their policies in a veiled attempt charge you extra fees. This way they appear to be a "budget" airline option except they make it impossible to for the average traveler to take their flight as advertised, they make it impossible to avoid paying extra fees for literally "everything" except the air you breathe, until the cost of your trip turns out to be as much or more than the regular airlines. Example: you pay for carry on and checked bags and have to pay for them ahead of time. Oversized or overweight bags costs more still but you have no way of knowing that what Spirit considers overweight or oversized is different than what you think they would be, i e. the industry standard for overweight is 50 lbs on every other airline I've ever traveled on, so I think I'm good, but for them it's 41 lbs so my 45 lb bag costs another $50 dollars for 4 extra lbs. But since there are fees for everything it's not like I can take out the 4 lbs and put it my other bag to avoid the fee as that would still cost me $50 since the other bag would then be overweight. Its not that they charge extra money for stuff that is standard from other airlines, if they want to be a budget airline and we're up front and clear about their fee structure then no problem. It's their deceptive and dishonest method for charging these fees. Preying on people's misunderstandings of their specific policies as an excuse to reach into their pockets and rob them of more money. This airline doesn't deserve you or anyone's patronage with how they conduct business so avoid them at all costs!

Not Verified | I had a flight from Los Angeles to Houston. Departure was 6:45. I get to Airport and flight delay was 10:00pm. Later it was delayed until 12:00 AM. It ended up getting home at 6:15 AM. This was the most horrible experience I ever encountered. I then get a $50 voucher for next flight. I will never fly this airline again. Terrible experience on Spirit.

✅ Trip Verified | Orlando to Manchester. Terrible experience. They changed our flight 3x. When we get to the airport four hours early. We thought it would be early enough. We waited in line for almost two hours to check-in. The line was long. Extremely long. There were only 4 attendants working. The TSA was very rude. We get to the gate and wait to get on our flight only to have to change our seats because we have two kids under 13 years old he could not sit in the exit seats they put us in. When we finally got on the plane it was filthy. Dirty Kleenex on my seat and in the pocket, crumbs all over my seat. Never again.

✅ Trip Verified | It’s my first time going with Spirit because I had some credit from December so I used it to go to Tampa for my friend’a birthday. I was supposed to fly back to LA on May 9. I got to the airport at 7.30 am for my 8.50 flight. First they changed the gate, then at 8.25 am they said the plane was cleaning so it was delayed. However, we got a text later saying the departure time changed to 11.50. People were shocked that they had to clean for 3 hours? Later they said it was because they had technical issues. I had a connection flight that I wouldn’t make on time. Later they helped me reschedule my flight to May 10 at 6.35 am. Flight from Tampa to my layover in Chicago was fine but from Chicago to LA, I was supposed to leave at 10.35 am but it’s 11.05 am and we aren’t even boarding yet. Now their reason is “cleaning and checking engine”. Worst flight ever. I had to cancel my work on May 9 because the flight was canceled and now I’m most likely to have to cancel my work today too. Never again Spirit.

✅ Trip Verified | The customer service is the worst! No help whatsoever. The line is way worse. If anything, this airline is a scam. Asking for a lot and but do not deliver their part.