Spirit Airlines

✅ Trip Verified | I wish I could give zero stars. I stopped flying with Spirit years ago because of their poor customer service, major delays, and lack of professionalism. I recently decided to give them another try and that was the worst decision ever. Spirit damaged my checked bag and then denied my claim. My suitcase is a hard case suitcase. When I picked up my suitcase from baggage claim there was a huge dent on the side. It’s like they picked up the suitcase and threw it against a rock. A damaged like that doesn’t happen easily. After receiving my damaged bag, I filed a claim a few minutes later. A few days later they denied my claim. I asked them why was my claim denied and can they elaborate. They could not give me a valid reason why my claim was denied. They just wanted to keep money in their pockets. No apology was made for damage to my property. Experiences like this is why I stopped flying with this airline. Please do not fly with Spirit, the flights might seem cheap but you end up losing more.

✅ Trip Verified | My daughter and I were headed home from CA after her college orientation. I'm a single mom on a budget so I decided to try Spirit. I knew about the fees, the late arrivals/departures. I scheduled accordingly. We were about to board the plane in CA I when I checked my email. An email had just come in our flight from L.V. to Bos was canceled. They had no info at the gate about what was going to happen. We had paid for seats which included earlier boarding. So we headed to the line. They began to make 2 lines 1 for passengers going to Bos and the other for all other passengers. They gave no information as to what the purpose was for the 2 lines. I could hear passenger talking about Spirit making arrangements for their connecting flight for Bos before getting on the plane. My daughter was exhausted and just wanted to get on the plane and sit. So I spoke to the agents to verify the purpose of this line. They stared at me and said nothing. They had no intention of rebooking anyone just stopping them from getting on the plane. I asked if they were not allowing the passengers on the plane & not rebooking their flights. I said I paid for the flight and they could not stop me from getting on that plane. So we got on the plane to at least get a portion of our trip home complete. As it turns out there were a few of us on that plane. Upon arrival in L.V. the gate crew knew nothing about the canceled flight. We were told to go to the agents at the check in counter. At first there was just a few of us waiting at an empty counter. The crowd grew and grew before someone finally came out. We were each bounced from one agent to another with no help from any of them. We were all told that the flight was canceled because of an act if God and therefore Spirit was not responsible for rebooking, refunding or giving vouchers. I knew this was not legal. In the US by law they have to refund the money regardless of the reason for the cancellation. I made phone calls, did the chats and spoke to the agents there with no help. I got a text message from Spirit with a rebooked flight. I was thrilled. It was Wed night and we were supposed to arrive in Boston Thurs morn. The rebooked flight was leaving Sat night arriving Sun morn in Ft Lauderdale! They couldn't understand why I didn't want the rebooked flight. If all of this wasn't bad enough, they were rude and mean. I can deal with a lot, but I expect them to at least pretend to care. One supervisor yelled at me stating if I wanted service I should have booked on a more expensive airline. At one point I was standing there waiting for yet another supervisor when a big commanding man came to the agent next to me. He said that they had rebooked him and his family, got them a hotel, and a lyft but he needed a car seat for the ride and she arranged for it that minute. So they could help. They chose not to. After hours of being yelled at & last left I gave up. Time to walk away. I realized they still had her bag. I went back to the counter where 5 supervisors stood talking and laughing. They looked at me & ignored my presence. I calmly said excuse me could I just get her bag. One lady turned to me and started yelling at me that they told us to go get our bags & pointed. We headed that way and ran into a man who was in line with us & stopped to chat. A supervisor came running at us screaming to go get the bags or else we wouldn't get it. Still fighting for correct refund.

✅ Trip Verified | Arrived at the airport and was told we had to upgrade our luggage size in order to get through. We had already paid for the carry on and I asked will I get a refund for my carry on. They said it would automatically update on the kiosk. Once it printed it showed it had not updated and simply charged me for a full checked back $79. I went to customer service to voice my complaint and no one was there at 6:00 P.M. at the gate. Then called since it was the only available option and they said the best they could do for me was give me a credit which I did not want I didn't make the mistake the woman lied and said it would automatically update and never did. This airline is a disgrace to all people and companies that work in customer service and travel.

✅ Trip Verified | If I could put zero stars for the gate staff, I would. Made me pay $89 to “consolidate” my little purse because she will get “trouble from other people”. Never have I had problems flying with my carry on bag/bags. All are always within size and weight limits. On top of that, the gate staff was rude to my mom. Absolutely horrible customer service. I don’t care who you are or what your job protocol is, it costs zero dollars to be a nice person. This airline and its employees are a joke. Never flying this airline ever again. It isn’t even about the carry on- hire employees with some class and manners.

✅ Trip Verified | Sold us $66 ticket for $400 , selling water in the plain, seats were as bad as it could gets, charged $80 for small carry on bag , they just pretend that are cheap but they are not. The customer service is awful.

✅ Trip Verified | I will never fly with them again I arrived one hour and 45 mins before my flight left waited in line for 45 mins When I finally got to speak with someone she advised that my flight left early and they marked me as a no show. Then I was charged $99 each to rebook my tickets for me and my daughter. That flight was delayed 4 time I got 4 separate emails about an hour apart changing the departure time. I finally called the call center to request a refund. I was advised I can’t get a refund only a flight credit. I requested a supervisor. The supervisor hung up in my face I called back again spoke with a different supervisor who also hung up in my face. Im out over $1000. For a flight I couldn’t even catch these people are evil and need to be closed down. I will never fly with them again.

Not Verified | I had a flight today that was to take off at 7:50 a.m. from Pittsburgh to Las Vegas for my sister's wedding. This is the first time I have ever used this flight service and was a little nervous to switch. But bought the tickets anyways. I was in line for over an hr and then the gentleman that was working the checked bag counter went into the back room and told me he would be back with me in a minute. 1 minute turned into a half hr and I began asking other flight companies, tsa agents, other patrons and even a security guard about the employee who left the counter and that I needed service and I needed to catch my flight. I'm still in disbelief that the worker just up and left in the middle of checking our bags in. He finally came back and seemed agitated by something and spoke to me sarcastically and then even giggled when he said Im not going to make my flight and then proceeded to tell me that I he can give me another flight later this evening for $99. I said you just told me to hold on one moment and then disappeared for over a half hr and you want me to pay more money for a different flight? This is ridiculous. I have never had such a negative customer service experience in my life. In the end I never ended up getting another flight or a refund.

✅ Trip Verified |New York to Orlando. I had an amazing experience with Spirit Airline. Regardless of the poor reviews, I decided to give it a shot and everything was perfect. There were delays at LaGuardia airport in New York due to bad weather in Orlando but that’s totally understandable. The crew was very professional and friendly. I enjoyed my trip with Spirit Airline.

✅ Trip Verified | I paid for 2 upgraded seats for my 2 year old and I. I had my son sitting on my lap before take-off. The flight attendants noticed this and went and got someone and brought him to sit in my sons seat that I paid extra for! I had every intention of sitting my son in the other seat but I literally had to hold him uncomfortably on my lap the entire flight. It’s not my fault that this airline overbooked the flight and I suffered because of it. They had no right to sit someone in that seat that I paid for, against my wishes. The airline then refuses to refund me for this extra seat I paid for that someone else sat in. They forced me against my will to hold my 35lb child the entire flight. Completely unethical and greedy. Terrible airline. I’m a single mom struggling to make ends meet. I hope the airline is happy they ripped off a struggling mom and her 2 year old.

Not Verified | The customer service at the gate was surpassed terrible. The Spirit Employee was so darn nasty to passengers until she called security to stand next to her but she was the aggressor. I flew in on Delta which was beautiful, flew back on Spirit which was horrible. They charged me $89.00 for a carry on which I didn’t know that I couldn’t carry my bag on or I would have purchased it on-line for $50.00. I didn’t have the $89.00 in my account at the time. I felt panicked which is a terrible feeling all over a bag. Thank goodness my bank let the charge go through, had it not gone though I would have been in a real situation of couldn’t get back in time for work. Never, Never again will I ever fly Spirit. I ended up over paying for a one way ticket. Don’t Fly with Spirit it’s not a cheaper flight just cheaper service.