Spirit Airlines

Not Verified | This was the most ridiculous experience I've had so far with a flight. Zero stars for the ground staff (the people that should help you during boarding). I had a flight for Atlanta to Los Angeles. Was at the airport three hours before departure and at the gate one hour before start boarding. The flight's gate was changed two time which is not a problem (it happens). The flight got a delay, which is also not a problem (it happens). The problem came when the three grand staff women started to board people on the plane. First: they were very chaotic and inadequate! Second: they obviously didn't know what they are doing. Third: they didn't even had the courtesy to explained to us why we( myself and 5 other people) were involuntarily bumped from the flight. They didn't board us. They started calling people zone by zone and said everybody to wait for their zone to be called. I was zone three and the other 5 people were zones three and 4. After they called zone 2, they stopped calling zones and started checking people's tickets one by one on the line and it appeared that they overbooked a lot of tickets. When I went to the desk and asked one of the inadequate boarding women what's going on, she totally ignored me and left the desk. The other 5 people and I tried to ask the other two women and they also split and never came back. Our tickets were rebooked for the next day but we already missed our connections and waste additional time.

Not Verified | I will not use this airline again. I had to pay $71 for carry on bag. $30 to assign my seat. Total of $101 besides the ticket. One more thing. Drink is usually free in these major airlines but Spirit charges $3.50. No thanks. I would just use major airlines which include all of the costs at the beginning. No surprise cost is appreciated, guys. I hope that this review helps other people to choose airlines. Enjoy your trip!

Not Verified | I am promising myself today that I will never fly Spirit again. They essentially steal peoples money because they do not have enough people who want to work for such a garbage agency that they can't fly any of their planes. They say that the "weather" is the reason why they cancel the flight in order to not give you a refund for the expenses you have incurred. Even my ride to the airport was $50 just to have to spend additional money on a train in order to get to my destination. I have such hatred for liars and cheaters and Spirit Airlines is at the top of that list right now. It has not been more than a slight drizzle at my destination and cleared up very quickly. They were saying hail and tornados. I'll never in my life even consider Spirit and their horrible morals ever again and I hope anybody reading this review does the same.

Not Verified | I purchased a ticket for my daughter to fly from LAX to SLC. When I checked her in I paid the $41 bag fee but when she arrived at the airport to check in she was charged an additional $75 because her bag was overweight. So I spent a total of $116 for a single bag to fly it would’ve been cheaper to charge me for two bags. In total it cost me twice as much to fly one bag as it did my daughter. For a airline to be a budget airline this is by far the worst experience we have ever had. Not only is this not a budget airline they treated my daughter terribly at the check-in counter. This company uses horrendous tactics to to inflate the price so you are no longer paying a budget price and you will have no choice but to pay their horrendous fees. In no way would I ever recommend flying with this airline if I could give them zero stars I would. Save yourself the hassle and your dignity by not dealing with this airline company pay a few extra dollars for a reputable airline as this company is not reputable and uses harsh tactics to get money from you.

Not Verified | Airlines have gotten worse over the years, but Spirit airlines reaches new lows. The kiosk for check wasn’t working so they told me to check in at the counter. Bag fee for this was $300 For 4 bags. They then destroyed 2 of the bags which I bought for approx $150 each. After 3 months of trying to get help from them they refused too credit the outrageous baggage fee or replace my bags citing various policies. I look forward to never using them again. They know how to not delight customers

✅ Trip Verified | I won't hold the 1 hour delayed flight I had on the way to New Orleans against Spirit Airlines due to being short 1 Flight Attendant. What I am upset about was when leaving New Orleans I arrived 1 hour early as did many other passengers. Take off was delayed 40 minutes because 39 passengers were late so we waited for passengers who don't know how to show up on time and run late so us, the passengers who show up on time, are left to wait and be late now. If spirit airlines wants to reward bad behavior then I would prefer riding on a airline that is more professional and responsible. If you show up late to your own flight and miss your flight that should be your problem not the 100+ passengers who have been waiting and showed up on time. There was no issue with the flight. We simply waited nearly an hour for 5 more of the 39 passengers who were late. I wish I could deliberately show up to my next flight 30 minutes late, expecting my flight to wait just for me.

✅ Trip Verified | First we land early just to wait on the runway for 35mins. Then waited over an hour for our bags to come to the baggage claim. Just for them to tell us they lost power so our bags will take even longer to come. Spirit consistently have some form of issues.

✅ Trip Verified | This was my first and last experience with this airline. From checkpoint to boarding a complete disaster. Workers made me miss my flight and did not even care! Management also gave us poor service and tried to charge us to put us on next flight out! Will never recommend to anyone. Spirit you must do better.

✅ Trip Verified | Horrible airline. Flight got delayed multiple times. My original direct flight got a layover added in. Instead of landing in Denver at 3 like I was supposed to I got in at 10 pm. On top of all of that, I had to pay $90 for a carry-on bag that should be for free. The cheap ticket is a catfish because after you pay for your bags it adds up to the prices of Southwest (who let you fly with two checked bags for free). Never flying Spirit again.

Not Verified | Do not fly with Sprit, horrible customer service, flight attendants try to book you with several fees. Save your money and time. Seating is uncomfortable and they tried to have me pay $80 for my free carry on item that was the exact size requirements.