Spirit Airlines

✅ Trip Verified | The most uncomfortable, unreliable, and incompetent airline I have ever witnessed. Poor customer service. My luggage was a day late which tends to happen. What upset me was the customer service I witnessed. I was distraught because I had a wedding the next day for which I was maid of honor and I go to the luggage office and no one was there but the sign said open. About 15 minutes later I see a young lady walk in with coffee and a bagle. As I am telling her my dilemma she seems completely disinterested as she is buttering her bagle- not looking at me once. After I get done telling her my story she says "well I dont know why they sent your bags here"- which made sense. She proceeds to look up my bag number. She said it was already sent through another airline which I was previously told but was turned away from said airline. I ask her if I could get a print out of my bag information to get it to the other airline. She says no and does not offer an alternative; doesn't even offer to call the other airline. I say thank you for your time and leave. I ended up getting my baggage from the other airline after going back and forth. Then came the return trip. I had two delays in a row, same day. One was an hour delay and the other was a six hour delay. The whole crew seemed nonchalant about the whole thing. Giggling when they made the announcement of the delay. Literally asking the members who were on this same flight to get out of the line for the front desk to ask questions. People missed their connecting flights and time with family. I had planned to see my family for my day in San Diego who I hadn't seen for a year due to being stationed in a completely different continent. They took that whole day from me and said sorry, heres 12 bucks for your troubles. There was never any kind of explanation, no sense of urgency. All I can say is, I learned my lesson: you get what you pay for.

✅ Trip Verified | I wish I could rating this airline negative stars. There is nothing remotely positive you can say about the competence of anyone that I have come across that works for spirit. You would think after all these years they would improve but they have actually gotten worse. Not even sure how they are able to operate.

Not Verified | Worst airline ever! 5 hour flight, no Wi-Fi, no tv, no perks nothing. Seats don’t recline at all. Paid extra for their version of first class. As soon as we got on the plane the bathroom was closed off. They had about 7 different people come to clean it and they all just didn’t want to clean it - which I get. If there were other flights for our time and day we would’ve switched the flight. They don’t give beverages or snacks like other airlines I’ve been on unless you purchase them. sad. You pay for what you get I guess is the saying - will never fly with Spirit again!

✅ Trip Verified | Cancellation without notification when you speak with agents they are very rude and unwilling to provide you with any help, I downloaded the Spirit app in order to get information on the flight because what was on the airport monitor was incorrect and agents unwilling to help.

✅ Trip Verified | Absolutely the worst customer service ever! No one will help you with your situation, they just send to websites that don’t help at all. You ran into circles. First horrible encounter is they tried to make me pay for luggage that I paid for and continuously asking was I sure I purchased one when clearly it says it on my receipt. Can’t print tickets if it never was processed. I also almost missed my flight because of it. I paid for WIFI that I never got you use and conveniently they never sent me an email receipt which means I can’t fill out a form for a refund. Charge was showing on my credit card account. Lost my luggage and filled out a complaint but still no response. No help from anyone! You can’t get an actual person to help you because It’s all through useless websites. S

✅ Trip Verified | I wish I could give zero stars. I stopped flying with Spirit years ago because of their poor customer service, major delays, and lack of professionalism. I recently decided to give them another try and that was the worst decision ever. Spirit damaged my checked bag and then denied my claim. My suitcase is a hard case suitcase. When I picked up my suitcase from baggage claim there was a huge dent on the side. It’s like they picked up the suitcase and threw it against a rock. A damaged like that doesn’t happen easily. After receiving my damaged bag, I filed a claim a few minutes later. A few days later they denied my claim. I asked them why was my claim denied and can they elaborate. They could not give me a valid reason why my claim was denied. They just wanted to keep money in their pockets. No apology was made for damage to my property. Experiences like this is why I stopped flying with this airline. Please do not fly with Spirit, the flights might seem cheap but you end up losing more.

✅ Trip Verified | My daughter and I were headed home from CA after her college orientation. I'm a single mom on a budget so I decided to try Spirit. I knew about the fees, the late arrivals/departures. I scheduled accordingly. We were about to board the plane in CA I when I checked my email. An email had just come in our flight from L.V. to Bos was canceled. They had no info at the gate about what was going to happen. We had paid for seats which included earlier boarding. So we headed to the line. They began to make 2 lines 1 for passengers going to Bos and the other for all other passengers. They gave no information as to what the purpose was for the 2 lines. I could hear passenger talking about Spirit making arrangements for their connecting flight for Bos before getting on the plane. My daughter was exhausted and just wanted to get on the plane and sit. So I spoke to the agents to verify the purpose of this line. They stared at me and said nothing. They had no intention of rebooking anyone just stopping them from getting on the plane. I asked if they were not allowing the passengers on the plane & not rebooking their flights. I said I paid for the flight and they could not stop me from getting on that plane. So we got on the plane to at least get a portion of our trip home complete. As it turns out there were a few of us on that plane. Upon arrival in L.V. the gate crew knew nothing about the canceled flight. We were told to go to the agents at the check in counter. At first there was just a few of us waiting at an empty counter. The crowd grew and grew before someone finally came out. We were each bounced from one agent to another with no help from any of them. We were all told that the flight was canceled because of an act if God and therefore Spirit was not responsible for rebooking, refunding or giving vouchers. I knew this was not legal. In the US by law they have to refund the money regardless of the reason for the cancellation. I made phone calls, did the chats and spoke to the agents there with no help. I got a text message from Spirit with a rebooked flight. I was thrilled. It was Wed night and we were supposed to arrive in Boston Thurs morn. The rebooked flight was leaving Sat night arriving Sun morn in Ft Lauderdale! They couldn't understand why I didn't want the rebooked flight. If all of this wasn't bad enough, they were rude and mean. I can deal with a lot, but I expect them to at least pretend to care. One supervisor yelled at me stating if I wanted service I should have booked on a more expensive airline. At one point I was standing there waiting for yet another supervisor when a big commanding man came to the agent next to me. He said that they had rebooked him and his family, got them a hotel, and a lyft but he needed a car seat for the ride and she arranged for it that minute. So they could help. They chose not to. After hours of being yelled at & last left I gave up. Time to walk away. I realized they still had her bag. I went back to the counter where 5 supervisors stood talking and laughing. They looked at me & ignored my presence. I calmly said excuse me could I just get her bag. One lady turned to me and started yelling at me that they told us to go get our bags & pointed. We headed that way and ran into a man who was in line with us & stopped to chat. A supervisor came running at us screaming to go get the bags or else we wouldn't get it. Still fighting for correct refund.

✅ Trip Verified | Arrived at the airport and was told we had to upgrade our luggage size in order to get through. We had already paid for the carry on and I asked will I get a refund for my carry on. They said it would automatically update on the kiosk. Once it printed it showed it had not updated and simply charged me for a full checked back $79. I went to customer service to voice my complaint and no one was there at 6:00 P.M. at the gate. Then called since it was the only available option and they said the best they could do for me was give me a credit which I did not want I didn't make the mistake the woman lied and said it would automatically update and never did. This airline is a disgrace to all people and companies that work in customer service and travel.

✅ Trip Verified | If I could put zero stars for the gate staff, I would. Made me pay $89 to “consolidate” my little purse because she will get “trouble from other people”. Never have I had problems flying with my carry on bag/bags. All are always within size and weight limits. On top of that, the gate staff was rude to my mom. Absolutely horrible customer service. I don’t care who you are or what your job protocol is, it costs zero dollars to be a nice person. This airline and its employees are a joke. Never flying this airline ever again. It isn’t even about the carry on- hire employees with some class and manners.

✅ Trip Verified | Sold us $66 ticket for $400 , selling water in the plain, seats were as bad as it could gets, charged $80 for small carry on bag , they just pretend that are cheap but they are not. The customer service is awful.