Spirit Airlines

Not Verified | Seats hard, they charge for water. One checked bag was 120 dollars. Overbooked flights. Charge for carry on. Cancel flights. Worst experience ever, flying from California to St Louis. Never again.

✅ Trip Verified | The worst airline experience in my life. I’ve heard so many bad things about spirit airlines but today my luck left me and I finally got a chance to experience them myself. First, they didn’t board me and my family members on the plane because, apparently, they sold more tickets that they had seats. We were all checked in and standing in the line waiting to be boarded, when they said that the boarding is complete and they gonna let the plane fly without us and about 6-7 more people, which make a total of I would say 10 people. Again, about 10 people weren’t boarded on the plane. Second, my bag that was dropped off earlier, probably had a good flight to Fort Lauderdale but unfortunately without me. All my belongings, including medications, became so independent that they went on a trip alone. No help with that. Customer service be like : Sorry, we can sell your ticket while you are waiting in the boarding line, but we can’t help you with your bag - that is all you need to know about spirit airlines customer service. You can talk to them only if you want to be yelled at, otherwise don’t even bother wasting your time.

Not Verified | I booked a ticket from Los Angeles CA to Puerto Vallarta, I booked through Expedia. Flight from LAX to Puerto Vallarta was on Alaska airline and flight from Puerto Vallarta to LAX was unfortunately on Spirit airlines. I was checking in Puerto Vallarta and the girl asked me if I have checked in bags and I said no then she asked me for carry on and my wife and have 2 carry on. She asked me for $123 for the carry on and I tried to convince her that no one told me about this even the confirmation email did not say that. I tried to show her the document but she and another guy talked to us rudely. The guy told us our options either to throw out carry on on the trash or stay at the airport or pay. I paid and decided to never try this airlines again. The flight was 3 hours and we cannot drink a cup of water unless we purchase it.

Not Verified | I purchased a flight and carry on bag bundle flying from Sacramento CA to Las Vegas NV. When I arrived in SAC I spoke to the ticket counter who allowed me to switch the from a carry on to a checked bag without any additional fees. When I get to LAS airport for my returning flight on 07/21/22, I get to the ticket counter at to switch the carry on to checked bag. The agent says I need to purchase a new check bag fee. She then advises me to take some items out of the checked in bag to avoid an extra over weight bag fee ($50), which I do. I get back to the counter and she advises me that its too late to check my bag in for my flight and that I would need to pay an additional $99.00 and $78.00 for the checked bag to reschedule to the next flight. I agreed. I was then astounded to find that it would of been cheaper for me to buy an entirely new flight with Southwest than it would of been to reschedule the new flight. I go back to the ticket counter and ask for a refund of my fees, the $178.00. The supervisor says that they are unable to process the cancellation at the gate and that I would need to call customer service and gave me the 1-855-728-3555 to call. I call the phone number and fill out the "call me back" option at about 5:30 PM. I get a call back at 06:09 PM. I explain the situation of what happened to him. Without saying one word I get placed back in the hold line que where I wait there for 45 mins until a new agent answers. I ask the agent why I was placed back in the que and she stated that she was unable to look up any notes as to why I was placed back on hold and apologized. I explain the situation to her and requested to cancel my fees. She explained that she was unable to cancel the ticket and that I would need to submit a request online. So I had the ticket counter refer me to the help line, only to refer me back to a website. Several hours had passed by this point so there was no point in me trying to cancel the Spirit flight. . This has been not only the worst airline interaction but the worst customer service interaction I've ever encountered regardless of the industry. I will never fly Spirit airlines again.

Not Verified | Absolutely worst experience we have ever had flying. Rude at customer service! No empathy. No thinking outside the box to help us. Continuous up charges. We lost all our money and went to United. United was bending over backwards to help travellers while Spirit smugly tried to take more of our money with poor options. We of course are very upset. Please never fly Spirit Airlines!

Not Verified | Hire more employees, be mindful that families have children when you decide to delay and cancel a flight. This flight was filled with children and babies and there was no accommodations. No zones were called. It was disorderly. Employee just asked everyone to get on board and everyone kept pushing each other during boarding. Flight was delayed 3 times and then after a 4 hr delay we boarded the plane, sat for 20 minutes and then flight was canceled. What!? Why go through the hassle? The employees showed no empathy. Stop overbooking flights and then asking people to take a vouchers

✅ Trip Verified | The absolute worst airline. I have given them so many chances when I book with them, they are impossible to deal with, now I am stuck in Miami after asking if I will make the flight and its rebooked for 2.30 in the morning originally was supposed to leave at 9pm. There are no savings, they nickle and dime everything

✅ Trip Verified | I usually don't leave any reviews on anything but I hope my experience helps other people. Today 7/19/2022 we booked to go to our honeymoon but our flight got delayed because our pilot got delayed in New York so him and the crew needed to rest, ok well I understand that, "it happens". Well we had a connection flight that now got missed because of the delay and we got another flight from Orlando to our final destination, just had to wait until the next day and we got promised that Spirit will take care of accommodation. We just needed to talk with their people in Orlando, as soon as we landed. When we got there they told us that they can't do anything about it, we were lied to just to get us out of there. This is our honeymoon trip now we have to get a place to stay, pay for transportation, meals and lost a day at our resort so we basically lost 2 days of our honeymoon. My recommendation is to avoid flying thru Spirit, it is way better to pay more and not get lied to.

✅ Trip Verified | La Guardia to Santo Domingo. What they do is essentially robbery, the cost for check and luggage and carry on alone is terrible but if you're even an ounce overweight they hit you with another hefty charge. You would actually save money paying another airline a higher ticket price.

✅ Trip Verified | Atrocious. My flight was delayed five times. Original flight departed at 4:15 pm. Granted I got there at 11 am due to my ride circumstances. But I was at the airport for a total of 12 hours, and 6 of those were due to the flight being delayed over and over. Final departure time was 11:12 pm. And they could not give me a tangible reason. I reached out to customer service chat to ask them about it. The first person I got sent me a barely legible message and then transferred me to someone else, and that someone else also did not give me a clear answer. They told me it was due to an “upline security issue” and I have no idea what that is. I asked for clarification and they did not make it any clearer before quickly changing the subject. The flight attendants also told me that if the flight was delayed or cancelled for weather reasons that I would not be getting any hotel voucher. This flight was also coming from a city with which I was unfamiliar, and a very dangerous city at that. I am a single young woman with autism traveling alone, and Spirit Airlines was willing to totally strand me in a dangerous city at 12am with no assistance whatsoever due to circumstances totally out of my control. Staff was unprofessional and seemed largely unconcerned with how irritated all of us were. They ran and hid as soon as the flight was delayed a fifth time. I was literally in tears over the flight being delayed because I was terrified that I would be stranded with no help, and staff did absolutely nothing to see if I was okay or needed any questions answered. I also saw multiple staff on their phones with their earbuds in having conversations that were clearly not work-related. And then the plane. My tray had gum stuck to it and they just gave me some hand wipes which of course did nothing. They told me all the menu items were available and then when I tried to order a hot chocolate they were like “oh we’re out of that.” Staff continued to be short, though I think one of them felt bad because he brought me a free water and didn’t charge me for my snack. And then to top it off, Spirit sent me a $50 flight voucher for the flight delay, which, considering how many times it was delayed and how long I waited at the airport, is almost insulting. And I actually got a message from the customer service chat saying “we hope you’ll fly with us again soon.” Absolutely never. Only flying Southwest from now on.