Spirit Airlines

✅ Trip Verified | Worst ever service and unprofessional staff. App doesn't work properly. I couldn't buy extra luggage thru app. They charge me triple price in airport. Worst employee of Spirit was in Newark Terminal 3, he was very rude and unpolite and ignored all my queries to help. I never face this situation before in my life.

Not Verified | I had unknowingly paid for a $54 baggage fee. I attempted to get the fee credited back with much hassle and was not helped. They offered credit towards the next flight and gave me other options for other baggage claims. But what does credit do? Nothing. Any other airline I have used refunded little things with no hassle. Yet it is against Spirit's policy. Very unhappy with this experience I will choose differently next time.

Not Verified | Spirit Airlines has the absolute worst customer service one can provide. On 7/24/22 I had a flight back home to Saint Louis at 3.15 pm. On the way to returning our rental car we were involved in an accident which caused us a delay in getting to the airport in a timely manner. My family of 5 arrived to the airport around 2.40 pm in which the airplane was still at the airport. I went to the counter after I was unable to check in at the kiosk due to the time (I had already done online check in and paid for our bags). Once I went to the counter the rep was very rude and nonchalant as I told her why I had arrived late (I was all bandaged up, it was very obvious I had been in "something"). My 72 year old mom was distraught yet the rep did not care. She told me we were too late to board. I then ask if she could call the gate and make sure, she placed a call yet to be honest I dont believe she truly did, however she told us it was too late for us to board and that there were no more flights leaving for the day. Last flight at 3pm in a busy city such as Las Vegas! In the airport there are all sorts of issues one will encounter with traveling and people need to learn how to deal with them or not be in that line of work. It takes patience, compassion and understanding, none of which she had. I ended spending 3 times more to fly with Southwest and to be honest if the flight was free I would never fly Spirit again or recommend it to anyone I know! Do you know how that made my children feel witnessing that kind of low down rudeness? I lost out out on a paid flight and paid luggage and couldn't even be accommodated for another flight until 7/26.

✅ Trip Verified | I don't blame Spirit for the actual delay as that was weather related. However their customer service has been atrocious. From the lack of knowledge about procedure and inability to properly instruct confused first time flyers as to the delay protocol to the Nasty reception I received when I finally arrived at Las Vegas, absolutely ridiculous. I have no hopes the the next part of my flight will go without issue and I will never fly Spirit again. I have never received such poor treatment in my life. They give a whole new meaning to "you get what you pay for".

✅ Trip Verified | I cannot over state just how horrible traveling with Spirit Airlines is. It is often the little things that make an airline a good one. Spirit has found anything that might be good, and completely destroyed it with expensive charges. There is no good thing about traveling with Spirit. The staff is extremely rude and are trained to extort money from travelers. The seats, aside from being the smallest I have ever seen, are like those on a subway. Hard without padding. Seats lack even the basic comfort of plastic lawn furniture. No cup holders or even a place to set down your phone. Not that this matters, because you will pay a crazy fee to even turn on your phone. The airline provides no refreshments to include even a cup of tap water to take medication. They claim to offer a free “small” carry on bag. This is more literal than you might think. If your bag is larger than a purse, the gate guards will charge you for it. I have flown many discount airlines in the last 20 years and this one is without any doubt the worst.

Not Verified | I am not a fan of Spirit Airlines at all. Every flight I have taken on spirit leaves at least 15 minutes after departure time and boarding is never on time. You'd think could get it right once or twice but don't count on it. Out flight was delayed due to weather and there was only one announcement made and no updates for about an hour. This is not an airline I would recommend. They can easily put you in a bad mood for your trip as there customer service is no better.

✅ Trip Verified | On July 8, I took my 62-year-old father and my nephew to the John Glenn International Airport in Columbus, Ohio for their returning trip to Burbank, with a stopover in Las Vegas. My father doesn't speak English and because he was traveling with my 4 year old nephew, he asked me to go with him to help at the front desk printing their boarding pass. Although we encountered traffic due to a car accident, we arrived exactly at 2.45 pm if not 2 minutes earlier. I had to wait for the customer service (a lady) to help us and when she arrived she asked if we had luggage with us, but I told her we did not and that my father was leaving, not me. She asked if we had the boarding pass but I told her we did not and that's what we were there for! Then she immediately told me that my father had missed his flight and we had to make another reservation for a different flight. She asked another colleague for confirmation then she told me that we didn't arrive 45 minutes prior the flight, so they didn't want to print the boarding pass. She told me it was 2.47 pm, I pointed out that we were there before that time, perhaps this discussion also delayed the time. The two girls were both very rude in their responses and attitude. They told us we could try to ask to pass without the boarding pass, knowing that they would not let my father pass as we tried and they sent us back. Back at the front desk, the two girls from customer service, which were always very rude to us, made us pay about 200 dollars more for another flight that kept us at the Airport for 3 more hours, plus it was directed to LAX and not to Burbank. With the new boarding pass I asked my father to try skip the line and go to the gate to see if he could try to speak to the manager and see if he could still catch his flight to Burbank. My dad arrived at the gate at 3.15 pm, handed me the phone so I could speak to the staff, explained the situation but I was told to wait for them to ask. My father has been waiting for a while, but no one came to say anything. He realized he lost the flight when he saw they were shutting the door. This company is the worst of all. This is how they treat customers that cannot speak English, have health problems and travel with kids.

✅ Trip Verified | Spirit is the worst airline I’ve ever flown in. They charge for water and cancel flights with no reasoning. They sat at the gate for 50 minutes and wouldn’t let us off and we almost missed our flight.

✅ Trip Verified | The flight was delayed twice from 11.30 departure time to 12.45 am with no reason given. The young lady in front of me, as soon as she came to sit on her seat, her whole seat came out in her hand. She picked it to show the flight attendant and he simply told her “all the seats come out like that and she should not worry and just sit”. All my years in flying I know for a fact our seats should not be coming off in our hands, and this flight attendant instead of offering to move her to another seat so she can be comfortable, just blatantly lied and put her there. Isn’t this a safety issue? This young lady was a young girl, maybe just 18 and she just kept quiet and sat. That whole incident really left me upset. Secondly your seats on your flights are the most uncomfortable. Any plans to make your seats at least a bit more comfy? Even Frontier which is a budget airline has comfy seats. Thank you!

Not Verified | We arrived at the airport and were checking in 4 hours early and they cancelled the flight with no reasoning! And couldn’t help us get another flight in time to make it to our sons Graduation. Ended up getting stuck at the airport for 12 hours before United got us on a flight! Spirit wanted to give us a credit for future flight but trust and believe there will be no future flights