Spirit Airlines

✅ Trip Verified | The worst. Non-existent customer service, filthy seats, disgusting bathroom with toilet paper and urine on floor. Super tight, no legroom or personal space between customers, sat between two people coughing and hacking and sneezing the whole flight. Crew member was lazy and offered no assistance to anyone. The worst part yet? They ripped me off for my flight home. I accidentally booked a p.m. when I needed an a.m. flight. (There is no way to change your flight after you book it online). When I tried to phone customer service they put you on hold for hours and hours so you can’t try to make changes. In order to get home, it cost me money for an additional flight because their policy was 24 hours. They just kept my money, no credit. When I did finally got hold of someone they disconnected the call when I asked to talk with a supervisor.

Not Verified | Horrible experience. Never fly Spirit Airlines. My husband and 7 year old daughter are trying to get home from Houston when the flight was delayed twice then eventually cancelled "due to weather." I am in Denver 20 minutes from the airport and the weather is fine. The only reason they say this is so they arent obligated to put people in a hotel room. Now they cant get another flight out until Wednesday a day and a half later. To top it off the "customer service" people at the counter were rude beyond belief, when the slightest but of frustration was showed by a passenger they threatened to call airport security on them. Such a horrible experience for my 7 year old to witness. Pay the extra 30 bucks for a good airline that cares about their customers.

Not Verified | Las Vegas to Seattle. So my flight was delayed, no big deal, this happens all the time, so let's ignore that part. The truly sad part about my flight is that I'm sure, as far as the airline is concerned, everything went as expected (aside from the delay). This was the worst flying experience in 25 years of flying, by a mile. Don't be fooled by the cheap fares, they charge you for everything and provide nothing. Early Check-in - Pay Me. Pick a seat? - Pay Me (Most airlines will automatically at least seat people together who book their tickets together, not these guys). Check a bag - Pay Me. Bring a carry-on - Pay Me. Any snacks? - Pay Me. Only a matter of time before thye start charging for taking a pee. Worst seats in the world. Don't recline, have no padding, no headrests, no entertainment screen. Zero entertainment options available, not even so much as a SkyMall magazine. They found the bottom of the barrel, kicked it out and just kept digging. Pathetic excuse for an airlines. Never, never, never again Spirit Airlines.

✅ Trip Verified | Never fly Spirit. We had a horrendous experience flying from Montego Bay to BWI yesterday (delays, diverted, detained on the tarmac for 3 hours, a very sarcastic flight attendant, only a half a glass of water and small biscotti available, restrooms with urine all over the floor, refusal to refund but a lovely offer for a $50 voucher to fly with them again within 60 days. Horrendous. Horrible customer service.

✅ Trip Verified | Baltimore to Boston. When trying to check in (not realizing I had boarding pass already on phone) tried to scan on machine, which kept reading not checked in yet. I went to an employee for help, she couldn’t bother looking at my phone to tell me know the boarding pass was on my phone (if always printed out boarding passes) told her the machine kept saying we must check in first, she all she kept saying was get in line to check in for flight, Wouldn’t even take the time to listen, that I had already checked in. We were returning from a memorial they had at the Vietnam Veterans site for all veterans that had passed away after arriving home from Vietnam. My husband had just passed away due to agent orange exposure and I was devastated and still confused because of his death. But this employee wouldn’t listen at all as I tried to explain to her I had checked In already, along with my son and young grandson. She just kept saying get in line, where people were checking bags, we had no bags to check in with and by this time it was 5:15 and had to wait in line for over 45 minutes with people that were checking their bags. Running to security, then to gate ( I had hurt my back and have horrible sciatica down my leg) but my son ran a head and got to the gate at 5:55. The attendant told us the doors just closed and we were unable to board plane. So we missed our plane home after a very emotional 2 days, because an employee at the check in wouldn’t take the time to look at my phone and explain I could use that for boarding pass and did not need to wait in line for 45 minutes. I will never use this airline again. Also now reading others experience with this airline ( should have known better when calling with questions before even leaving for this trip. The customer service for this airline is just as bad, no matter what button you press for a question. They also have NO discounts for families of Americans veterans, money is all that matter to this airline. Never again will I ever use this airline, no compassion, no help with questions from their customers. Horrible!!

Not Verified | Philadelphia to Las Vegas. Flight was rescheduled 4 times in the same day and I reached the airport just to find out that the flight was cancelled. All other airlines were operating that day. Spirit Airlines is the worst airline ever and I will never book with them again. Their customer service is poor too!

✅ Trip Verified | Cancun to Ft Lauderdale via Denver. Our first flight was delayed out of Cancun, Mexico. The agent told us that we would have 30 minutes to pick up our bags, make it through customs, recheck the bags, get through security, and get to the gate. This was very hard to do with my 71 year old uncle who is a Navy Veteran and was recouping from a prior ankle surgery. Still, we devised a plan. I helped him and my aunt & uncle through the airport while my boyfriend dealt with the bags. My boyfriend and I made it to the gate and on the plane. My aunt and uncle were just behind us since the metal detector went down in their security line, causing another delay. They showed up to the gate just one minute after boarding ended and were not allowed on. My boyfriend and I tried over and over to explain the situation to the flight attendants, but no one cared. It was THEIR OWN flight that was delayed, yet the only response we kept getting was "Well, they should have made it to the gate on time. I don't care who he is or what he went through, the gates are closed. Now take your seat." The "next flight out" wasn't available until the next morning and it was a 12 hour flight with FOUR layovers, one of which was only 30 minutes long. My aunt had to purchase 2 new one way tickets for $1200 just to get home via United airlines, 24 hours later. Spirit has yet to respond to my complaint or offer the refund they promised for the flight from FLL to Denver. On top of all this, they also turned away two handicap families who were also waiting to board the flight, but were told to wait. Those two families were offered the same 12 hour flight with 4 layovers. One family had a mentally handicapped little girl in a wheel chair and the other family had someone who was on oxygen. Spirit doesn't care how much money you paid, the issues THEY caused, or who you are. They will treat you like you're nothing without hesitation. Never fly with this airline.

Not Verified | Portland to Las Vegas. We choose our flight when we selected it we ended up with a different return flight. Guess what we have to pay more to change the time and it was 15 mins later and $100 more. Next to get me and my partner seated next to each other $70 each, each way. they wouldn't give us a pair of seats a month in advance to sit next to each other. I suggest pay that initial $200 and you'll enjoy your flight much more with a different airlines. I'll never fly with them again. Reason giving a 2 out of 10 we did land.

✅ Trip Verified | Cancun to Houston. Horrible flight! Air conditioner was not working on one side of the plane, had to keep windows closed the entire flight. The flight attendants in the front were talking so loud about their personal business for the entire flight! Not attentive at all to other passengers, just laughing and chatting loudly. Other people around were trying to sleep and couldn’t because of their disrespect for the passengers. Never again will I use Spirit Airlines.

✅ Trip Verified | 6/9/19 flight was delayed from New Orleans (even though we had a plane) - the reason given by the gate agents was that they were waiting on a crew. In fact, the gate agent told me he didn't want to announce over PA system because he knew people "would go nuts." They eventually announced that they were waiting on a crew, flight delayed and within 30 minutes the flight was cancelled. By now, it's 7.30 pm and no available flight that night or the next day to accommodate my schedule. Had to spend the night in New Orleans, eat and Uber without any compensation by Spirit. They refunded the ticket but I had to spend $575 to get home on Southwest. Claiming it was because of weather, the gate agents sheepishly couldn't give any vouchers for anything. I will never fly on Spirit and urge others to do the same. It is a discount airline for a reason. No customer service and very poor handling of a sold out plane. The gate agents basically told everyone what was really happening and then "corporate" sent the email saying the flight was cancelled for "weather" related reasons. So disappointing.