Spirit Airlines

Not Verified | On June 4th, I flew from Raleigh Durham to Orlando on Spirit Airlines. At first I was hesitant, because of what others have said about the airline, but I took a chance! It was my daughter's first time flying so I wanted it to be a good experience for her. I fly frequently for work so it didn't make me no never mind. The entire flight was GREAT! We had the first seats on the plane, my daughter had an exceptional first experience and the attendants were amazing! We were on Flight 321 to Orlando and Mark and Venus were the best. They were friendly, attentive, very professional and made just overall great!

Not Verified | Orlando to Pittsburgh with Spirit Airlines. They are a rip-off. The charge online for baggage when you book is supposed to be $26. When I got my credit card, they not only charged $30 for the bag but again charged for my seat which I had already paid the travel agent for. I also had to pay for a drink of water. By the time I paid for all the extra's, I paid more than if I had flown a decent airline. The crew were nasty to anyone who was not in first class. No help at all. The seats were so crowed, a 5'4" my knees were hitting the seat in front. My husband who is 6' had to sit sideways. No inflight entertainment at all.

❎ Not Verified | New Orleans to Las Vegas. This has been the worst experience I have ever had in 25 years of flying. My first flight was delayed 5 hours and my flight home was delayed 2 hours and then I was charged $65 to go home with the same bag I flew out with for free! The staff is poorly trained and the customer service is horrible!

Not Verified | Atlanta to Punta Cana via Ft Lauderdale. Incredibly inefficient process with Spirit Airlines. Bag checkin took an hour and half. Original flight from Atlanta to Fort Lauderdale delayed by one hour. This resulted in personal telling us we would not make connecting flight to Dominican Republic through Spirit airlines. They only had one available seat the next day and could not get our family of four to Dominican Republic until two days later. There was a complete line of people with the same problem. Spirit Airlines attendants were rude, unhelpful and had attitude of disinterest. I cancelled and asked for full refund of ticket price.

✅ Trip Verified | My family relative was to land on June 8th. The flight was booked with the understanding that it was direct and no layovers. The reason for the rush was because the relative was arriving for a funeral. The flight with Spirit Airlines was cancelled and he was placed on a flight with a layover 24 hours later. No need to say he was late for the funeral and burial. I will never fly with Spirit Airlines again. When contacted about some sort of credit they said "no" and offered a $42 dollar credit that needs to be used within six months. Let's just say you get what you pay for and Spirit Sucks!

Not Verified | Boston to Raleigh. I will never fly on Spirit Airlines again. The price was incredible, I honestly couldn’t believe the deal I got on this flight, however, once I flew the first leg I understood why it was so cheap. They literally charge you for everything, including water ($3 for a small bottle) and snacks on the flight. It wasn’t so bad because it’s only a 2 hour flight, so I didn’t get anything. My major complaint is on the ride home. I got to the airport early, and then found out that my flight was delayed 30 minutes, which was no big deal, it’s only 30 minutes. However, it got delayed 2 more times for a total of 4 hours. I walked up to the clerk and asked about rescheduling my flight, and found out it would be 24 hours for the next flight because they only have 1 flight a day that goes to Raleigh. Luckily I have family in the area and I stayed with them overnight. The next day I get to the airport and find out that my flight is delayed again. While I waited for my flight I looked up the track record of Spirit from this particular airport and found that most of their flights are delayed on a daily basis.

❎ Not Verified | Detroit to Atlanta. I will never again fly on spirit airlines. My first flight from Atlanta to Detroit went on without a problem but once I got to Detroit it has been nothing but hell. First, off the day I was originally was supposed to leave with my two kids we boarded the plane and was ready to leave and then we were notified that we weren't flying because the co-pilot wasn't capable of flying so the flight was cancelled. So then we were rescheduled to catch a flight the next day. One I received an email literally an hour before it was time for me to get the airport that my flight time had been moved up. So after rushing and getting my kids ready in such haste, we get to the airport to only find out that our flight attendants aren't here. My children and I have spent over 10 hours in the airport waiting for us to get home and I haven't heard anything but excuses. This is the worst flight experience I have ever had I will never ever fly Spirit again.

✅ Trip Verified | Lots of unhappy customers trying to get from Atlanta to Denver since 6/8. Our first cancellation was the night of 6/8 due to weather, which I understand, as we had just driven from SC to Atlanta and there were flash flood warnings and heavy rain. Their best response was a flight out two days later on 6/10, which we booked. Arrived at the airport 6 hours early for a 9.49 pm departure as we had to check out of hotel. Flight delays started coming in at 9.34 am saying they were delayed about 40 minutes which was no big deal. Flight delays again at 2.22, 4.23, and then the cancellation at 7.51. Checked the weather map and the flight was going from Ft Lauderdale to Boston to Atlanta. Definitely weather along the route from Ft Lauderdale to Boston but Atlanta was clear. Checked flight path from Boston to Atlanta once the plane left Boston and it was making normal time. Plane arrived in Atlanta with no weather in Atlanta or along the flight path to Denver. Had to go from the boarding gate back to ticketing along with the other customers where they said our option was a flight out on 6/12. That would be a four day delay and even though hotels are not crazy expensive around Atlanta airport we didn't want to spend another two days. We ended up booking Southwest out early on 6/11 for an additional $400. Agents at ticketing gave two options (same as on 6/8). Full refund or re-book for two days later. No compensation for meals or hotels as it was "weather" related. Lots of families and young couples on the flight that may not have had the option for spending another $200 per person for a different airline. I understand weather but something was fishy about the whole cancellation as checking the late night departure board had NO cancellations other than Spirit (see attached photo). Will not chose Spirit again.

Not Verified | Worst flight experience ever. I booked this for my son so he would to be able to attend his grandfather's funeral. He had a 2.5 hr delay leaving and didn't arrive till after 1am, and the funeral was at 12 noon that day. If that wasn't bad enough he had a return flight at 8.30pm which resulted in a 3 hour delay. He didn't get home until after 3am. All of this in less than a 24hr period. The airline didn't even offer them "water". Deplorable!. No compensation either. Will never fly Spirit Airlines again. They have no respect for their customers and their staff are just as horrible.

Not Verified | Richmond to Orlando. After reading very poor reviews and plenty of hesitation, I decided to fly with Spirit Airlines, with my 4 year old. I was beyond pleasantly surprised! We bought backpacks, so no need to pay for luggage, check in was a breeze at both airports, everyone was helpful and friendly. It was my first flight alone. I can not say enough good about this airline. I did my research, and prepared for everything I could think of, just in case. I did buy a couple of snacks and 2 glasses of wine in a package while on flight. It was $20 I believe. Same as it would have been in a restaurant. So I’m not sure what the negative reviews are about. I had a wonderful experiences both ways! When I can afford too , I will definitely fly with Spirit Airlines again. !