Spirit Airlines

Not Verified | Houston to San Juan. My experience the worst, with the flights super uncomfortable, there is no internet or anything, but the most uncomfortable is in terms of luggage because they charge for everything. I brought my backpacks and charged me $ 65 - the worst experience I have had. It is preferable pay a few pesos more because the trip was 110 dollars more expensive than a ticket for another air line and with all the amenities. In addition, everything in the plane must be paid out of the trip higher than the rest of the airlines. Mi experiencia la peor con las los vuelos son súper incómodos, no hay internet ni nada, pero lo más incomodo es en cuestión del equipaje pues te cobran por todo yo traía mi mochilas y me cobraron 65 dólares la peor experiencia que he tenido, es preferible pagar unos pesos de más pues el viaje me salió 110 dólares más más caro que un pasaje por otra aéreo linea y con todas las comodidades. Además que todo lo que está en el avíon hay que pagarlo saliéndote el viaje superior que al resto de las aereolineas.

✅ Trip Verified | Denver to Detroit. They charged me $65 to have a carry on, would never buy another ticket. They don’t offer refreshments. If you want anything it’s probably going to cost you.

Not Verified | Atlanta to Orlando. Please think long and hard before booking. We never got our flight due to Spirit incompetence and we lost our money for a flight we never got on. We had to travel 6.5 hours to catch another flight and pay for another flight. Please don't waste your time. Unprofessional treatment. Rude and uncaring. Traveling with infant and bags never got checked after being paid for and we had to try and get them through security and having to throw away $200 worth of personal hygiene items purchased for the trip. Told no more flights available and looked on line and see 4 seats available. Just not worth ever flying with them. Cost for booking with spirit an additional $1400 outside of what we paid and received nothing for our money. We were booked through a travel agency and did not check reviews prior. We know better now. Check reviews first. No one should ever experience what my family experienced.

✅ Trip Verified | Our flight was originally scheduled to leave LaGuardia Airport at 630am Spirit Airline flight #NK705 to Fort Lauderdale then Cancun today 6/22/19. I live in Pennsylvania, almost 2 hrs drive to NY. I have a 9&13 yrs old. The flight was confirmed but when checked at around 2am the flight was cancelled. I called the customer service I was on hold for more than an hr. Of course, the response was "I apologize we have NO control, the weather is to blamed". Mainwhile all other flights today leaving from NYC were all scheduled and no delays so I don't think they are telling the truth. The airplane flight #705 was not even in LaGuardia, it was n Fort Lauderdale ready to fly to Cancun at 10:40a.m. I called spirit again and I spoke to 2 customer rep and finally the manager total 2hrs hold. They offered me to cancel my flight to Cancun & will refund me the money. I was advised by the manager to look for another flight/Airline one way from LaGuardia to Cancun but they will not pay for the difference. He said he exhausted all the options & they will not compensate me for the loss of my resort stay & flight. My new flight is June 25 & 3 days are wasted. I'm sad & I'm very hurt, disappointed coz i was hoping this would be a good summer vacation experience for my whole family. So, now we are going to wait 3 days before we can fly to Mexico with no compensation offered. So unfair. I was reading some of the reviews and I'm really shocked to find out that so many people had to go through this nightmare. I'm also surprised that Spirit Airlines is still on business. Spirit Airlines if you are reading this, please have a heart. You've hurt so many people.

✅ Trip Verified | The flight crew on flt 689 from San Juan Puerto Rico to Philadelphia on June 21, 10:30 am to 2:43 pm was simply amazing. They had the passengers do Spirit yoga engaging with all passengers and they had amazing personalities. I loved and enjoyed the flight. These attendants should be acknowledged and Spirit airline truly put spirit into the flight. My first time flying with spirit but definitely not my last. Thank you for being awesome.

Not Verified | Cleveland to Las Vegas. Never in my life have I had so much trouble. First I never had to pay to bring luggage with me. Next they say if I don’t print out my pass online they charge me extra? What is this all about? What if someone doesn’t have the luxury of a printer available?

✅ Trip Verified | La Vegas to Seattle. All I did was follow all the rules they are not in the fine print and they are easy to follow I even bought a backpack to fit in their guidelines flight 193 from las vegas to Seattle I did pay extra for a window exit row seat All the flight staff were very nice and polite yes the seat is a little thin but no problem for a two-hour flight I had no issues and a pleasant flight.

Not Verified | I used to be all about Spirit! I knew it wasn’t the most comfortable or the best airline, but it got me to my destinations for a very low price, and I never had problems! I would always get told all the negatives about Spirit from everyone! But I had Spirits back. I loved it! That was until I came across 3 disappointing experiences. 1. They missed our connecting flight to come back home. They promised us vouchers for food, hotel stay and free ticket on the next airline. I thought that was great. Wrong. They gave us our food and hotel vouchers right then and there, and told us to call a number to receive our free flight. I went through upper management and nothing was done from their end. I was on my way to Cancun from Dallas. They told us everything was great on time. - wrongN. We missed our connecting flight. & let me tell you, they got us on the next flight to Chicago. They didn’t want to pay a hotel night nor anything else. This one just did it for me. I travel every 2-3 months with Spirit and they would never add my mileage to my account. I had to manually enter the code. Ok, fine. I entered my last trip (Cancun) to come to find out this week that they never went through in the system AND to top it off, they removed all my mileage points in which I was saving u. And now they can’t return them? Honestly do yourself a favor and don’t rely on Spirit. I’m such a patient person, but I’ve had enough.

✅ Trip Verified | Worst airline i have experienced. Just had a flight from Las Vegas to San Diego, they ask us to pay $65 each our carrying bag. We paid US$130 for our bags, we originally came from Calgary Canada. Crazy expensive and worst service, staff are not friendly! For anyone who is planning to fly think twice! the 2 bags they ask us to pay, we always used it when we travel this is the first airline that ask us to pay $65 each! Really not happy customer.

✅ Trip Verified | Las Vegas to Detroit. This has been the worst experience I have had with an airline. The flight has been delayed 10 hours because Spirit forgot to schedule a pilot. When asking for compensation they gave everyone $7 food vouchers. I will never fly this airline again. Delta and southwest are both much better options. This is gross mismanagement and should not be legal.