Spirit Airlines

✅ Trip Verified | Ft Lauderdale to Atlanta. I had a most amazing flight. The cabin crew, headed by a most outstanding Purser, made my trip one of my most enjoyable ever. As a Purser myself with another airline, this flight brought into sharp focus just how much a Team Leader can influence a team and passengers. Her crew spoke so highly of her. Keep up the good work!

✅ Trip Verified | Las Vegas to Columbus. Very well pleased by this airline. I was apprehensive because of the reviews I read all over the internet. Our experience was near perfect. Easy online check in, family seating together (5 of us) without buying seats. We were helped at the kiosk to get our boarding passes and bag tags with very pleasant and patient staff. Both our flights left on time and arrived early both ways. Which was the only issue I guess because we had to wait on the tarmac for about 30 minutes until our supposed arrival time. Not a big deal. The planes both ways were clean, comfortable, for a 3-4 hour flight. We travel light so our day backpack were our personal items, no extra charge and we checked just 1 bag for our family of 5. Will travel again with spirit.

✅ Trip Verified | Baltimore to Denver with Spirit Airlines. Worst airline experience I’ve ever had by far. You will be lured in by the cheap prices, I promise you they are not worth it in comparison to what you will have to pay out of pocket if your flight gets cancelled. My flight was first delayed 3 hours, then cancelled all together, both without any explanation. Options were to rebook 3 days later or take the $175 flight credit. I ended up paying $400 out of pocket to get home the next day from southwest out of Dulles so that voucher covered very little of the $565 flight. I urge you to book with another airline because if anything goes wrong you are absolutely screwed.

Not Verified | Atlanta to San Diego via Las Vegas. Arrived an hour before my domestic flight and was turned away. Told to eat the charge by a very rude and condescending staff. Many people in line were told the same thing and belittled for not having known about a “2hour” check in policy .. for domestic? This airline is extremely disorganized, poorly run and charges for every little thing they can think of. Had an awful experience and and am now stranded in Atlanta after Christmas to pay a large same day flight.

✅ Trip Verified | Las Vegas to Dallas. I travelled with my family, my son and I had only backpacks and my wife had a ladies handbag and a 21” carry-on luggage which is a pretty standard size for every other airline in the world. At the gate, the flight attendant asked us pay $65 just for the ladies handbag as he couldn’t say anything about the carry-on size. Although we explained, they were rude and they managed some other travelers in the same manner. I would strongly recommend to avoid Sprit Airlines hereafter and would like to give 0 stars for their attitude. Since there is no option, I’m giving 1 star. Worst airline services/attendants ever.

✅ Trip Verified | Orlando to Las Vegas. Awful experience. Seats are so uncomfortable. I paid a ridiculous amount to check a bag, which ended up sliced open and destroyed. No one on the staff is on the same page. We were sent to the customer service desk stating that we would get a new bag. When we got there, we were told that we had to make the claim within 4 hours of our flight. We will never fly Spirit again. I suggest you do not either!

Not Verified | Los Angeles to Boston. Canceled my flight, and didn't compensate me for anything. Their excuse was that they didn't have enough flight attendants. I can understand that. But I couldn't understand why they couldn't compensate my next flight out or money that was lost because of them canceling on me. I tried numerous times to contact them via email and they just don't respond because they just don't care. Terrible customer service for a terrible airline. There's a reason why so many people don't like Spirit. Don't find out the hard way that they're unreliable.

✅ Trip Verified | San Juan to Fort Lauderdale. Canceled flight 10 min before without explanation and left us there without any info for 3 hours. Horrible and unorganised staff, with no airline backup. Disgrace. Never flying again. Do not book.

✅ Trip Verified | Awful service! We were forced to purchase three new airline tickets with another carrier due to Spirits' inability to fly my family home. We paid $1800 for three new tickets. Not once after repeatedly asking if Spirit could place my husband, son, and myself on a different airline carrier due to the delay leading to the cancellation of our Spirit flight, but they refused. We will never fly this airline again! We will never choose affordability over the quality of service and overall experience.

✅ Trip Verified | Atlanta to Baltimore Washington. I recently lost my mother and needed an emergency ticket home for her service. I went with Spirit because it was the last minute and the pricing didn't put me in a place where I couldn't contribute to the funeral services. Booked my flight and arrived at the airport about 50 minutes before departure due to traffic, but I still had enough time to make it. I go to check the check-in counter to check-in and the guest service agent doesn't check my confirmation number, just knows my destination and tells me that I wouldn't make the flight. Panicked and obviously sad that I may miss the funeral, I purchase another ticket from American Airlines. Long story short, I missed my mother's funeral. It wasn't until I checked my email before getting on the 2nd flight that I realized that Spirit notified me of my initial flight's delay after the plane took off. My flight was scheduled for 6:59 pm, It was delayed until 7:29 pm but I was not notified until 7:37 pm. I called Spirit for a refund or a credit and they said since the flight was not delayed greater than 2 hours and the notification was provided, we cannot issue a refund.