Spirit Airlines

✅ Trip Verified | Indianapolis to Orlando with Spirit Airlines. Paid for 2 checked bags. Found out needed to pay for Carry on and informed them again Military and they didn't charge me for that carry on. Said I get 2 checked bags and one carry on for free. Cannot get a hold of anyone to get refund for the extra we paid for checked bags. Seems to look cheaper at first but after all the nickel and dime rubbish it is not! This was our first flight as a family and I am sure if I purchased directly from the airline it would have been the same. This experience was terrible!

✅ Trip Verified | Dallas to Ft Lauderdale. I have flown Spirit now for a total of 6 trips of which 3 of the 6 were canceled or I was bumped or lied to about my ticket even existing and unnecessarily had to buy an additional ticket, hotel stay because of the complete dishonesty and overbooked flights on the planet! All on purpose with no recourse other than a nightmare website and incompetent call center with hold times of over an hour to try and settle any dispute that is completely Spirit Airlines fault! I have spent hundreds and hundreds of extra ticket costs along with missing work due to the incompetent customer service operator and lack of trust in this airline for the remainder of my life. Spirit Airlines overbooks flights at low prices and then will bump or cancel or lie about your flight without reason or recourse to make it right or refund your money. The lines are a zoo at the airport because of this and it always a nightmare to get through security anywhere near the Spirit Airline gates/terminals!

Not Verified | Fort Lauderdale to Greensboro. There was a 2 hour delay for rain, and I kind of understood but the other airlines had no delays. What was bad about the whole think is they didnt communicate any of the changes and if you asked any questions they made you feel like you was bothering them. They are clearly not a professional airline. I flew American on the way down and had no issues. Very understaffed at the customer service where you check in, you are more less on your own, I asked one person for help leaving fort Lauderdale airport he told me to read the signs and seemed very upset I asked him a question. Next trip I will reconsider using spirit again. It's cheap but not worth it.

✅ Trip Verified | I booked my ticket on Sunday March 1st from Dallas to Santo Domingo for March 12th. I started to have second thoughts about the trip due to concerns about the covid-19 virus and contacted them on Monday March 2nd to discuss options. They indicated I could cancel then and receive a full refund. I asked them when was the deadline for a partial cash refund and was told I could receive a partial refund up to 7 days before the flight. I attempted to cancel my reservation this morning March 4th and was told I could only get a airline credit. I was lied to. The $667.00 dollars is a small, so I'm willing to eat that, since I really have no other choice. Please be aware of deceptive statements and written polices when thinking about flying discount carries like Spirit Airlines. Stick to major carriers if you can afford it. There was a $200 dollars differences between Spirit Airline fare and American Airlines fare. Based on my experience with Spirit Airlines, that $200 dollars would have been well spent.

✅ Trip Verified | Las Vegas to San Diego. It was the cheapest to fly with Spirit Airlines, the ticket prices are so cheap I honestly recommend everyone to fly with them. It’s fun traveling with them, there’s prizes when your on board such as free tickets, just pay attention to the flight attendants.

Not Verified | San Juan to Fort Lauderdale. I’ve had a good experience. Cabin crew and even the pilots were nice. No issues with them whatsoever. The service was amazing. Although the seating was not the best.

Not Verified | Orlando to LaGuardia. The airline offers no carry on without a 55.00 cost per small carryon. 4 of us traveled and after paying at the kiosk I was told that I didn’t buy carryon and the took my bags away and put them below. The attendant was rude and pulled us off the line and told us to go stand by the pillar and wait. She treated us like we were no class travelers. They charge for water, their plains are filthy and the seats with no recline at all and cramped to maximize seating.

✅ Trip Verified | This was my second time flying with Spirit and I will never fly with them again. The staff don’t care about helping their customers, and this airline allowed people to book a flight when they knew it was going to be a problem when we get to Ft Lauderdale. We got there approximately 6:00 AM and customs held us for an hour and let JetBlue customers in front of us because according to them they have face recognition. We should get treated equally, we all pay to get here and many flyers are American so why get treated different. The customs agent was so rude, was yelling at people as if we were whole bunch ignorants, that was uncalled for. What bothers me about Spirit staff is that they did not bother to let us know we were going to miss our connection flight. I had my vehicle in FL, that had book a parking until 11:30 AM and I was told that the next available flight would be at midnight, I couldn’t wait that long because, one because I had to pick up my vehicle and second I had to drive to another state, and be at work the next day so I had to rent a vehicle drive to Orlando because this careless airline. I hope flyers find this useful, because what you think you are going to save you don’t save anything flying with them, this airline charge for everything and on top is the worst airline I have fly with.

✅ Trip Verified | Santiago to Orlando via Ft Lauderdale. 2 hours of delayed flight, unable to park for the next 45 minutes or more, a lot of us ended up losing our connection flight to our final destination and the solution we were giving very limited. After buying transportation by air, ended up that had to spend another 4 hours to get home by bus, because the next flight that they could offer wouldn’t be until 12 hours, and who was there to assure that another delay wouldn’t happen again. None of the employees showed any compassion or empathy,offering at least an apology, not to expect a cup of water. Spirit Airlines is an expensive airline with chip services. Will never use them again.

✅ Trip Verified | Orlando to Atlantic City. Spirit Airlines charges for seats on both ways (round trip) when the family wants to sit together. Also, charging more than their advertised price for check-in baggage on the return flight, which is a completely illegal practice. We will never fly Spirit again.