Spirit Airlines

Not Verified | Baltimore to Cancun. Spirit Airlines really lives up to their reputation. Slow and inefficient check in processes. Nickel-and-dimed at every turn. After considering the fee for a checked bag, paying for seats so that my wife and I could sit next to each other, and the utter headache dealing with their employees it was clear that the cheap airfare was not worth it. Next time (and every subsequent time) we'll be flying with a real airline.

✅ Trip Verified | Charlotte to Newark. Boarded at 5:30 am, only to find out we were not departing at 6 am we could not take off until a seat belt was repaired, and all passengers were counted, 4 times might I say. Not offered even a bottle of water. Very low class airline, including the flight attendants. Spirit posted that the flight took off at 7 am. It did not! we sat at gate for over 2 hrs. Never fly this airline. Doesn't matter how cheap it is. You get what you pay for with them. Which is nothing.

✅ Trip Verified | Punta Cana to Philadelphia via Ft Lauderdale. Worst airline experience ever. Do yourself a favor and spend the extra money and book with American, Delta or JetBlue. On spirit they charge you for everything even the water. If you have 2 layovers you will pay for your bags to transfer as well. They tried to charge me $75 dollars for my carryon I had to repack my carry on in my checked bag. No entertainment (tv), no snacks, no water, no WiFi, no leg room.

✅ Trip Verified | Pittsburgh to Orlando. Horrible airline and customer service. They pulled me out of a long line thinking my backpack wouldn’t fit their personal item size and they made to push my bag to the bottom of their metal bin to make sure it fit. Never been asked to do something so ridiculous like this with any other airlines and my bag never had any problems.

✅ Trip Verified | This is a review of a flight that never took place. We were scheduled to fly from Orlando to Philadelphia on Spirit. Before we arrived at the airport we got a notification that the flight was delayed. Okay, thanks for telling us. The delays continued to increase and the gate was reassigned at the airport (with no indication at the gate that it was at the new gate) and finally, the flight was cancelled and we were instructed to go back to the ticket counter on the other side of security. I literally ran at that point and was glad that I did. We got to an agent relatively quickly and were glad that we did as it took no less than 40 minutes to get us on a flight the next morning (while people we were ahead of in line got a flight that night) and a hotel and meal vouchers at the airport which were kind of useless if we were going to the hotel. A line of more than 200 gathered behind us while up to 5 agents gathered seemingly mystified by what the system was doing, etc. All the while the lack of concern on the part of the Customer Service personnel was shocking. Spirit is certainly cheap but I'm unsure if I've ever flown them when they haven't been delayed to some degree. This experience might well be the proverbial last straw to never flying them again.

✅ Trip Verified | Orlando to Houston. I flew with this company from Orlando to Houston, with my wife and son. The flight delayed 2 hours from Orlando to Houston, which caused me to miss some appointments there. On returning to Orlando, guess what, the flight was delayed again. I ran to be at the airport at the scheduled time but, with 5 minutes to boarding, I received the information that the flight was delayed and would only take off 1 hour later. Spirit never again.

✅ Trip Verified | I hadn't heard of this airline prior to booking my ticket on AAA.com. When I was comparing prices it didn't indicate any additional charges for bags, etc. Since I have a small carry-bag I didn't need to check any bags. I booked my ticket 3 months in advance and could have flown Delta for about $50 more. So I figured I give Spirit a try. I was unable to print boarding pass until 24 hours before the flight, when I did, that's when I saw that they charge for seats and carry-on. I was shocked that they charged $55 for the carry-on. I paid it in Tampa & then learned on my return flight that it was only for one way and had to pay $50 for the return flight. When I was on the flight I asked for some water to take Tylenol and was told they charge $3 for water and said they couldn't give me any water. I was put in the middle seat when I had requested an aisle seat. While flying they hawked their credit card and other Spirit merchandise. The seating was very small, I'm a small woman, but was very crammed into the seat. I will never fly this airline again & suggest no one else does either. By the time they add on all the extra charges, its cheaper to fly Delta.

Not Verified | My family will never fly this airline again! First encounter, they was so slow at getting passengers through the ticketing area that we +20 families missed our flights. The next day we was delayed 5 hours to finally get to our destination. And today, my husband is coming back from Cancun and they wouldn’t let him use my debit card for his bags that he is authorized to use. I had to call customer service and what really annoyed me is when they said that he would pay more if he gets his boarding pass from the ticketing counter! That’s outrageous! I only chose that airline because that was the only one that had a decent layover. But this is the final straw and I will just pay the extra money for travel because they’re too cheap to actually hire more worker or pay for them to have adequate customer service.

✅ Trip Verified | I tried to establish a way around blasting Spirit on social media, but their customer service is as inept as their business model is a failure. Of my 5,000+ flights, this was the worst and one I’ll never forget. I’d give a negative rating if I could. I boarded flight 403 with service from LAX-FLL last week with a quick layover in Atlanta. The boarding process went smoothly, but a few minutes in the pilot notified us and said they detected a leak, which means it’ll be slightly delayed while they investigate. No big deal, right? Wrong. We continued to receive texts about the delay lasting longer and longer. The flight was connected to the jetway, but the captain told us over the loud speaker, “sorry folks, if I allow you to disembark it could cause a further delay if you get food or lost in the terminal. For that reason, you cannot get off the plane.” The delay lasted 4 hours. The cabin did not have air conditioning. We were all drenched in sweat, fanning ourselves, in absolute misery. We were not offered any food, water, or any explanation as to why they wouldn’t even let us purchase water on the plane! We were forced to stay on this flight all while we were connected to the jetway! If they let us off the plane, we could have at least purchased items, but they would not serve us anything. Once we were airborne, the flight attendants gave us stale biscotti cookies that looked like dust. Oh yeah, with no water. It was inhumane. As you can imagine, tempers among the passengers flared, and instead of being professional, the flight attendants were just as nasty back. I could not believe what I saw that day. I have never experienced anything like this, and I’ve never seen flight attendants so nasty. After 10 hours of travel time, you can imagine the pain I was in from their terrible metal seats. I immediately contacted the airline demanding a refund. First of all, they tried to offer a $50 FFV. Do you think I’m insane and would fly you again? Second, they accused me of lying and that passengers were deplaning hanging out in the terminal. Funny, my video contradicts the statement they gave. Fortunately, I have proof of the captain making the announcement I described above. Spirit asked me to send it to them, which I did not oblige as it could be tampered with or altered to benefit them. I also have videos with passengers fanning themselves and nearly in a heat stroke as we were kept hostage on the flight. We were in miserable conditions, and it could have caused an emergency. I tried to be respectful and handle this privately, but you guys have left me no choice to take it to the next level. Your handling of this shows me you do not care about our wellbeing or safety. To anyone who reads this, do not fly Spirit. They treat their passengers worse than animals. I only chose the airline because I had a quick meeting. It was cheap and I got what I paid for. I have flown nearly 300K miles in my young life, and I fly three times a month. With that said, there is nothing worse than their product. You actually spend more money than other airlines when you factor in bags, water, pain in your back, etc. Spend the extra couple dollars on a real airline and don’t be cheap. I will never fly you again.

✅ Trip Verified | We missed our connecting flight because the first plane was delayed to take off. The agent told us that since it was due to bad weather, they were not responsible to help us out. All Burbank flights same day were either full or not available to us. We absolutely had to be back home that day. Both my husband and I lost a full day of work that cost us a lot of money and stress. In the end, when we realized that no help could be reached from Spirit Airlines, we ended up renting a car and driving ourselves from Las Vegas to Burbank, extending our trip by another 10 hours. We were exhausted and unsatisfied. I just never knew that bad weather is somehow the passengers fault. Never flying with them again.