Spirit Airlines

Not Verified | Detroit to Las Vegas. Bad service throughout the whole flight. I had a small bag with fit in the one item slot displayed in the ticketing area and the gate area. And my purse where only my wallet and cellphone fit, and the lady was rude and wanted me to put my purse inside the bag. I couldn’t fit it in and was extremely rude and demanded me to pay for a carry on. This is the second time this happens to me. And I heard other people and seems a culture of your crew. Won’t fly with you again.

✅ Trip Verified | Detroit to Orlando. My flight was delayed by 2 hours for the second time flying this airline. Also my carry on is not even .5 Inches over limit and they want to charge me $65.00 for a carry on that is not over weight and has medical supplies for my diabetes.

✅ Trip Verified | Newark to Ft. Myers. The customer service is beyond horrible. the checkin staff and the gate agents are either souless drones or people who are completely unaffected by other humans. My minor daughter was to travel to see her father in another state. She was checked in and 50 minutes before the flight was to depart we attempted to get her boarding pass. the ticket agent could not figure something out. so my daughter showed her phone with the checkin information. She then called to her supervisor who was at the gate. the supervisor was, according to the ticket agent, "busy" and didn't want to be interrupted. By now the ticket agent sees how to enter something into her screen and now discovers the flight is closed and boarding started at 1:14 for a 1:59 departure at which time she could no longer print a boarding pass. At this point the ticket agent refused to call her supervisor because she was afraid she'd get fired! Spirit Airlines - what kind of culture do you have that your employees are afraid to call their supervisors to HELP a passenger? Budgte airline or not, your teams should be empowered to provide SERVICE and be KIND. They were rude, unapologetic and unaffected. Your people have no empathy and as a result my daughter was not going to be able to see her father as scheduled. The ticket agent recooked her on a flight the next day, however, that was unnecessary as there was space on the plane that was sitting 150 yards from us and was not scheduled to leave for another 45 minutes. My daughter's time with her dad is limited - i begged the team at the counter for help, but with blank human-less expressions, they they repeated, "I'm sorry." with zero conviction and about as much enthusiasm for dealing with customers as someone about to have oral surgery. Spirit airlines employees are zombies with no compassion or kindness. Cancelled flight and booked an out bound on United to get my daughter to her dad as that time that kids have with parents is so precious and limited. Thanks for nothing Spirit. I only gave a rating of 1 because 0 was not permitted.

✅ Trip Verified | Las Vegas to Detroit. On my way to Las Vegas I had my carry-on & my purse with no charges. On my way from Las Vegas to Detroit they tried to charge me for my purse. The lady that was organizing the line was very rude. Not to mention our flight attendant. They were wheeling down the cart and the girl next to me was sleeping with her headphones in and she woke her up to tell her "turn down your music people are trying to sleep." I could not hear her music and I was right next to her. Anyone who has flown spirit knows how poor the seats are. Not one person with a Spirit shirt on was friendly nor welcoming. I will never fly Spirit again.

Not Verified | Austin to Seattle. I had a problem with a delayed flight and ended up missing a bus connection. The airline staff was very helpful in giving me vouchers to help mitigate the cost of the delayed flight. They were helpful again when I made mistakes with the Vouchers. I appreciate the good pricing of this airline and the great customer service, thank you!

Not Verified | Detroit to Orlando. The nightmare started at Check-in, I asked for assistance and the attendant seemed annoyed that she had to help me, rolled her eyes and talked to me like a child. After we checked bags we went to our gate to find out the flight was delayed by 4 hours! After we wait the 4 hours we find out again that it's delayed another 4 hours. 1 hour after that they come overhead and tell us that flight may not go out today. That part was supposed to be fixed was unable to be and there is not another plane. Assured me that tomorrow that for sure will go. We had tickets to Disney and reservations. They did switch flight into Tampa had to rent a car and drive to Orlando. They also said that we all would get $50.00 vouchers in email, that never happened! So disappointed. Don’t fly Spirit!

Not Verified | Orlando via Richmond. The flight to Orlando was ok. The lady who checked us in at Richmond airport was nice and had different expectations of what a carry on consisted in comparison to the lady who checked us in in Orlando for our return flight. My purse, which is an oversized crochet bag had all of our souvenirs in it so it wouldn't mess with their 40 lb weight limit rule. My son and I also added heavier clothes items in my purse and his small carry on because the scales said we were at 45 lbs. In Richmond, we had 40 lbs. So there was actually less in the suitcase. She had an issue with my purse having the souvenirs in it and said it needed to go in the suitcase and we would have to pay $80 instead of $55. I took a few items out and she said that is ok. What?! I paid that for maybe 2 lbs of stuff? We were running behind already with the huge crowd, I'm stressed and crying. I had a horrible stressful incident previously this morning. My bank account had enough to get my son and I home from Richmond and pay the overnight parking fee. She was so inconsiderate, rude, and told me if we miss our flights to come back and purchase another ticket. It was seriously a nightmare. Another thing that is really bothering me, Spirit airline only gives you 10 lbs more .. $50 lbs for $80 is insane!

✅ Trip Verified | Indianapolis to Ft. Myers. We had a great trip with Spirit. The ticket prices were great. Both ways, the plane was on time, clean, and the crew was friendly. The seats were comfortable (as plane seats go). The airline portion of our trip could not have gone better. I'll definitely fly with Spirit again and recommend them to my friends.

Not Verified | Indianapolis to Tampa. Jordan was our flight attendant and she was amazing and had such a great personality and she helped me a lot with my baby and made sure everyone was safe. I was very please with my flight even tho it was bumpy. I just want to write a review for Jordan on flight 1881 February 6th 2020 very nice lady

Not Verified | San Juan to Denver via Ft Lauderdale. First, I had received an email at 5 am the day I was suppose to fly, that Spirit were looking for volunteers to change flights. Then I had received a message that my flight is cancelled. Then I receive an email that Spirit has confirmed a flight for me, where I in total have a Layover of 14 hours. 2 hours in FL and 12 hours in ORD. I then borrow a phone and call Spirit to say that it is an unacceptable subelement for the cancelled route. Then Spirit let me on a flight February 3, but don't tell me that they offer a hotel to stay at, as they did to the rest of the passengers which were on the cancelled flight. That is unacceptable.