Spirit Airlines

Not Verified | Flight NK321 out of RDU to MCO at 11.50am on 12/26 for my family of 5 to include a 2 yr old. Arrived to airport early to find flight delayed one hour. Went to gate and checked 2 more times to confirm and sat 2 gates down for a drink. 50 min prior to new time departure we approached the gate to find out from another passenger that the flight had left and she assured me no announcements were made. Approached the gate rep and "yes, we were able to end up leaving on time"! I have traveled personally and with my job for many years and I have never experienced an airline "changing their minds and deciding to leave on time" once a delay has been reflected. There were 3-4 other families left as well. Approached customer service and informed us the only other flight was to fly to Ft Lauderdale after 11pm and then to Orlando arriving after midnight or to take the flight the next day at 11.50. I explained this would not work for us and canceled the flight down only. We were forced to pay an additional $2K with another airline to get our family just to Orlando. On my return flight I approached the counter to find out that I did not have seats on this flight because both legs were canceled. I attempted to explain to the young airline rep who then preceded to put her hand up in my face to tell me to speak with customer service. I have never in my life had such an experience! After speaking with customer service we found flights back but my family paid close to $2,000 for our round trip who was then out another $2,000 due to inconsideration and horrible customer service!

✅ Trip Verified | My wife and I frequently fly to Orlando to see our granddaughters. On our return trip from Orlando last Sunday, February 2, my wife was pull apart by a Spirit Airlines counter employee because in addition to her normal size (small) purse, my wife carried the usual free Spirit "personal Item" handbag. The problem was not the Spirit luggage policy, it was the manner in which the Spirit employee made her approach to us. My wife told the Spirit employee that she always travels with her purse and the personal item, which by the way meets Spirit's size requirements, but the Spirit employee told us "if other Spirit employees do not do their job correctly, it was not her problem, that I (employee of Spirit) was going to do mine". She threatened us and clearly stated that if we did not pay the $65 dollars, we would have to fly with another airline or simply loose our flight. Actually, we simply put the my wife's purse inside the Personal Item bag, and tried to continue, but no, the Spirit employee had us place the bag several times (head on, wheels on, you named it) inside the the Sizing Box, and it did fit! After this Odyssey, we finally continued our trip without having to pay the $65, but with a very bad experience. We will not fly Spirit again! Here we go Southwest!

✅ Trip Verified | Atlanta to St Thomas via Ft. Lauderdale. You save no money over a traditional air fare. By the time you pay for your carry-on luggage and check one bag you could have flown business class with another airline. Will never fly this airline again. Ridiculous. They are even charge for a cup of water.

✅ Trip Verified | I could not verify my flight because their system would not allow me to print or email my boarding pass or e-ticket! My flight is schedule for Monday Feb. 3,2020 From BNA to MCO.I could not speak to anyone on the phone as their system is designed not to allow a customer to speak to a live person so I drove to the airport to find out about luggage etc. I purchased my bag charges with the help of one of their agents which when I attempted to print their system would not allow this so I had to finally find out how to speak to an agent who informed me that the payment didn't go through. All this and I haven't even gotten on the plane yet. I guess I need flight and life insurance.

Not Verified | Pittsburgh to St Thomas. Do not fly Spirit! As the flight was an hour late it caused us a day in St Thomas! Stewardess lied to us and said the connecting flight was notified and would wait. When we got to that terminal, girl chuckled and said: "you missed your flight"! Took 4 employees before getting flights for the next day. Another lie did not get upgraded seats we paid for. No help finding a place to sleep either around the airport we are stranded at. Spirit employees are horrible and rude! Do not pay for upgrades, even on return flights we only got the seats on one. Baggage is expensive, seats are horribly uncomfortable. Will never fly with them again! you

✅ Trip Verified | Fort Lauderdale to Cancun. We had terrible service where we missed our connection flight despite getting to the gate on time, they wouldn't let us on the plane. Personnel were unpleasant at all stages and took our baggage but not us. We are horrified at lack of service, left stranded at airport overnight with kids and a baby.

Not Verified | Las Vegas to Portland. Absolutely ridiculous, horrible customer service, horrible hidden fees. This was the worst experience I’ve ever had with an airline. $65 for a carry on bag that almost all other airlines let you take on for free. I will not be flying with them again. Do yourself a favor and don’t either.

Not Verified | Las Vegas to Sacramento. This airline is awful. Their customer service is garbage and they don’t communicate well. Sure the initial ticket is cheap but if you have anything bigger than a backpack than you are paying a ton of money to fly. Might as well just fly on another airline.

✅ Trip Verified | Dallas to Denver. I spoke with supervisor who started talking rudely and he simply mentioned you can complain at this website but we can't do anything for this Schedule Change. The only thing he could offer was, a flight departing at 8 PM on 21st May and will land next day at 11:00 AM as if I'm traveling to Dubai, not Denver. He asked me to change dates which I can't do. The only concern I have is I got this ticket at $250 but now if I search it's around $400. They should have canceled or notified me within 2 days so I could get cheaper flight sooner.

✅ Trip Verified | Houston to Chicago. Engine failure coming down force us to land at another airport. Rebooked us for the next day on United. They would not honor our check luggage and we had to pay 50 dollars a bag. The meal tickets they gave us and said we could use them anywhere in the airport was not true. Very few restaurants would take them. Terrible customer service and curiosity. Will never fly with them again.