Spirit Airlines

✅ Trip Verified | We were at McCarron terminal in Las Vegas 2 hrs early. We checked our bags and waited at gate 14 as directed. While there our plane was at the gate for over an hour. As we were getting ready to board an announcement came that our flight was being delayed for 5 hours for mechanical problems. Then another announcement came that people flying to Los Angeles were being changed to our gate. Photographed the plane number in front of the tail as it left. 5 hours later the same plane came to gate 15 for our flight to Detroit. It is not right to give our flight to someone else and make us wait 5 hours! When I called them out at the dest they said the plane needed repairs. I told them we were not stupid, we saw them board our plane with the LA people, They then offered us food vouchers. I was to arrive in Detroit at 7:30pm not 1:00AM. Whoever made this decision should be reprimanded and told how obviously stupid this ruse of mechanical repairs was to all passengers.

✅ Trip Verified | New York to Chicago. That was the worst decision I have ever made flying with Spirit Airlines. My son had a small backpack, they charged us $50.00 For my check in bags $43 then $23 more. Now when I came to my seat staff come to you and ask you to leave your assigned seat and go back. I didn’t move because I was seating with my kids. I don’t understand why they even have a spirit airlines with so bad services. Don’t fall for cheap airfare, they will make you pay more than Delta and America airlines.

✅ Trip Verified | Philadelphia to Santo Domingo. Absolutely one of the worst experiences on the website and their app. Nothing worked. Outrageous charges for one carry-on bag. Will never fly with them again.

✅ Trip Verified | St. Maarten to Atlanta via Ft Lauderdale. I wouldn't fly again on Spirit if it was free. The flight out of ATL was the only one close to on time, the other 3 were delayed by one hour or more. Many people missed connections and were not getting helped because it was so late. A 25% on time performance, with out reasonable explanations such as weather, is the #1 reason I will not fly Spirit again. The seats are tolerable for an hour, annoying for hour 2 and downright uncomfortable after 3. The people I interacted with were great but all seemed to have their hands tied by corporate rules. I understand maximizing profit but if they are looking for repeat business, they will not have mine (nor hundreds of others I spoke with stuck in FLL on 2/15). In my 4 hour layover in FLL, I didn't see one flight actually leave on time. Spirit doesn't seem to have customer service in their wheel house. Their check in process is seriously not current, their app sucks and none of the employees have any sense of urgency. While they did get me from point A to point B safely, The time of being late, operating past the normal hours of the airport and their interaction with the airport, I will never subject myself to that again. This is seriously a get what you pay for airline. Expect nothing and you will be happy. If Spirit doesn't get their business model together, it will not be long before they will be exactly that, a spirit from the past.

✅ Trip Verified | Ft Lauderdale to Atlanta. Most expensive / cheapest fares ever. You are only allowed 1 personal carry on like a small back pack at no cost, Cost us $110 to take 2 carry on bags onto the plane and stow it ourselves in the overhead. And they dont tell you this until your about to go through TSA. You also have to pay for your seats when you check in and pick your seats. That was another 41.00. And all drinks and snacks cost. Coffee 2.00, soda 3.00, chips 2.00. And the last 30 mins of the flight the attendants are running up and down the aisles pushing their air miles credit card. First time and last time on this airline. Spirit airlines should be ashamed. we never saw anything about these charges when booking. Never again. We could have flown Delta.

✅ Trip Verified | I flew 7 flights with them in the last 2 months and every one was pleasant (on time arrival with no complications). Once I forgot my carry on bag on board and the baggage claim staff quickly retrieved it for me. Overall, the fees for beverage, snack and carry on is still a better value than flying with american, delta etc. There are no surprise charges, just customers who expect cheap tickets plus the same free services offered by expensive airlines! My most recent trip was $66 round trip Dallas to Philadelphia. I recommend Spirit to anybody.

Not Verified | Baltimore to Nashville. I had no issues with Spirit Airline, I actually thought they were very quick with boarding and un boarding both ways! The flight was quick, comfortable. If you do your research beforehand on carry on bags, fees, etc it will be much more pleasant. I would fly again.

✅ Trip Verified | Fort Lauderdale to Columbus. I’ll never fly Spirit Airlines again. It’s 1 am and I’m sitting in the airport, waiting to get on the plane. I should be in my bed at my destination by now. This is my return trip and this happened both on the departure and the arrival legs of my journey. They sent me a $50 gift card to make up for it, but I’ll never use it because I won’t risk this happening again. If I could give them 0 stars I would.

Not Verified | Detroit to Las Vegas. Bad service throughout the whole flight. I had a small bag with fit in the one item slot displayed in the ticketing area and the gate area. And my purse where only my wallet and cellphone fit, and the lady was rude and wanted me to put my purse inside the bag. I couldn’t fit it in and was extremely rude and demanded me to pay for a carry on. This is the second time this happens to me. And I heard other people and seems a culture of your crew. Won’t fly with you again.

✅ Trip Verified | Detroit to Orlando. My flight was delayed by 2 hours for the second time flying this airline. Also my carry on is not even .5 Inches over limit and they want to charge me $65.00 for a carry on that is not over weight and has medical supplies for my diabetes.