Spirit Airlines

✅ Trip Verified | Minneapolis to Detroit via Atlanta. I've been traveling Spirit for many years, and I've learned to accept certain cons that come with traveling with a low-cost carrier like expensive baggage fees, minimized foot room, no on-flight USB ports, no media, no free snacks/drinks, and frequent travel delay. However, there are some things that I don't think should be skimped on, which Spirit makes a habit of. For example, when a flight is canceled or delayed to the point of missing a connection due to the fault of the airline, they should do everything in their power to make it right. Either that means scheduling their customers on the next available flight (no matter the carrier) or compensating them with travel vouchers that actually have real value. Two years ago, my brother and I were getting on a plane to go from Atlanta to Minneapolis. Upon boarding, our seats were taken. The gate agent asked us to step off and upon doing so, the plane left without us because it was overbooked and the agent tricked us into staying back. They then offered us "free flight" vouchers, which appeased the situation a little. Upon returning home, we discovered how worthless those vouchers actually were. My brother and I each emailed Spirit and eventually received real travel vouchers, which should have been given to us without our needing to fight for them. Fast forward to last weekend, and my flight from Minneapolis to Atlanta (with a layover in Detroit) was delayed due to mechanical issues on the airplane. We missed our connection in Detroit (it was leaving the adjacent gate as we were pulling up), and the ticketing agent was adamant that he would not book us on the next available flight from any airline but would only give us a flight the next day on Spirit. After calling on the phone, we were told that there was nothing they could do because it was at the discretion of the ticketing/gate agent. I completed a complaint form on Spirit.com/help the next day and a woman got back to me to offer two $50 travel vouchers. But once again, those travel vouchers are nothing more than salt on a wound. They're not a compensation for a wrong. They probably make Spirit money, because the person who uses them will book a flight that they weren't otherwise going to book, and then only receives a few dollars off of the actual flight since the vouchers only cover what they call the "base flight" rate. Other airlines don't do this practice, because it's not right. In an effort to keep their costs low, they're cutting corners on basic customer decency. In summary, travel at your own risk.

✅ Trip Verified | Chicago to Ft lauderdale. Absolutely the worst processes I’ve ever seen. They charge you a small fortune to check a bag, and when you get to the airport to check that bag they make you wait in a huge line even though they have kiosks for you to print the bag tag by yourself. Nothing special for 1st class either.

Not Verified | Atlanta to Fort Lauderdale. I have flown Spirit many times and hopefully never again. I have continued to have problems with the Spirit personnel (agent assistance and baggage drop). They send you to one place for assistance and then to another and then move people in front of you for no apparent reason. All customer service seem to be very proficient in rudeness instead of actually providing service. I have no intentions of giving this company any more of mine or my companies money.

Not Verified | Medellin to Orlando. Had the worst experience with Spirit Airlines. Was charged for having a small hand held item. Was having lunch the counter lady went all the way to the restaurant to have me leave my lunch to pay the $60 for having a 24 inch by 5 inch cylínder. Will never fly with spirit again.

✅ Trip Verified | Raleigh to New Orleans. I do not write reviews often. I felt that I needed to on this. We flew Spirit for the first time last week. I must say I was very worried about it. Before I purchased the tickets me and my husband read reviews. We read some horrible things. Everything from pushing flights back because the plane wasnt filled to the staff being hateful. We even heard that its was nasty and the flight staff wouldn't help you if you needed assistance. With all that being said we decided to chance it! I must say that it was a great experience! Everyone was nice and friendly. We all laughed and joked with everyone. The planes were super clean. We left on time both flights! No there isnt tons of space but your getting a great deal so if you need a bunch of leg room pay the extra money for first class or the emergency exit. Thank you spirit for a great experience!

✅ Trip Verified | Chicago to San Diego. Absolute worst airline to fly with! I had a flight scheduled to leave from Chicago to San Diego and it was cancelled just hours before departure without any option to get another. When I called to get another flight or some type of solution the customer service was terrible, careless, and unreliable. Thankfully United airlines came to the rescue and I was able to get to San Diego. But my flight back home to Chicago from San Diego (which was also booked months in advanced) had a delay without a notice. I will never fly with airline again. They do not care about their customers, only money.

✅ Trip Verified | St Thomas to Ft Lauderdale. They lost my bag which was right near my husbands bag. They also tagged my husbands bag with my name, and tagged my bag with his name. Very careless and unorganized.

Not Verified | This has been hands down my worst flight experience ever. I’m an experienced traveler and I decided to book Spirit because currently low on money and Spirit wasn’t horrible for me I’m the past. After this flight I will never be taking it again. Our flight was delayed 2 hours. We were told an hour before we were suppose to take off. When we finally do land our luggage does not come out for over an hour. I was not able to get any compensation on my flight even though I paid the 20$ for it.

✅ Trip Verified | New Orleans to Tampa. This was my first time flying with spirit and definitely my last. They charge you if you miss your flight, they charge you for water, they charge for small bags. Do not fly with spirit unless you want your pockets to hurt and want no leg room on the plane.

✅ Trip Verified | Ft. Lauderdale to Newark. I paid for my brother flight ticket for Spirit and I saw that it was $315 for this flight, and other airlines where like $350-$450. I saw that the Spirit Airlines price was the cheapest. That wasn’t the case. When he got to the terminal they charged $55 for a standard carry on. I basically paid $370 for this flight. I felt like they tricked me.