Spirit Airlines

✅ Trip Verified | It's hilarious that people fly on an admitted ultra low cost carrier and complain that their experience wasn't up to par with Emirates first class. Spirit gets the job done. If you are traveling light and only want a seat and a small bag, it's impossible to beat. I don't want a free soda or snack on my 2 hour plane ride. I don't need massive amounts of legroom on a short hop. Spirit has low fares because they don't have the massive amount of resources other carriers have. They can't control the weather, so when you're flight is delayed because it came out late in it's last location you can't complain at them. To "win" with Spirit you have to travel light and be ready for some minor headaches, pretty much the standard with all carriers now, at least Spirit admits flying isn't an enjoyable experience unless you're forking over a couple grand each way. I found the flight attendants to be very kind and professional. They moved me to the exit row twice. I was kind and wasn't rude or nasty to any employees, which a lot of other passengers were. I realize other passengers are upset because their family couldn't sit together after their Disney trip and their bags were full of unneeded stuff that they ended up getting charged for, but what do you expect?

Not Verified | We got to the airport 45 minutes before flight because of an accident. The system was down and no one except for one guy made an attempt to help. The supervisor and staff should not work in the public. Flight from Fort Lauderdale to St Thomas, date 02/27/2020/ flight Time 1:10pm. I know the flight did not leave on time, how could it when the system is down. We drove from Orlando to Fort Lauderdale to catch this flight. I ended up spending 2000 for 4 one way ticket, because of an event we have obligations to in saint Thomas. We asked the staff is there anything you can do, they said next flight is tomorrow and it is 99.00 per person to change it. This is my second time flying with these clowns, not ever again. Do yourself a favor and pay extra and save your sanity.

✅ Trip Verified | Minneapolis to Detroit via Atlanta. I've been traveling Spirit for many years, and I've learned to accept certain cons that come with traveling with a low-cost carrier like expensive baggage fees, minimized foot room, no on-flight USB ports, no media, no free snacks/drinks, and frequent travel delay. However, there are some things that I don't think should be skimped on, which Spirit makes a habit of. For example, when a flight is canceled or delayed to the point of missing a connection due to the fault of the airline, they should do everything in their power to make it right. Either that means scheduling their customers on the next available flight (no matter the carrier) or compensating them with travel vouchers that actually have real value. Two years ago, my brother and I were getting on a plane to go from Atlanta to Minneapolis. Upon boarding, our seats were taken. The gate agent asked us to step off and upon doing so, the plane left without us because it was overbooked and the agent tricked us into staying back. They then offered us "free flight" vouchers, which appeased the situation a little. Upon returning home, we discovered how worthless those vouchers actually were. My brother and I each emailed Spirit and eventually received real travel vouchers, which should have been given to us without our needing to fight for them. Fast forward to last weekend, and my flight from Minneapolis to Atlanta (with a layover in Detroit) was delayed due to mechanical issues on the airplane. We missed our connection in Detroit (it was leaving the adjacent gate as we were pulling up), and the ticketing agent was adamant that he would not book us on the next available flight from any airline but would only give us a flight the next day on Spirit. After calling on the phone, we were told that there was nothing they could do because it was at the discretion of the ticketing/gate agent. I completed a complaint form on Spirit.com/help the next day and a woman got back to me to offer two $50 travel vouchers. But once again, those travel vouchers are nothing more than salt on a wound. They're not a compensation for a wrong. They probably make Spirit money, because the person who uses them will book a flight that they weren't otherwise going to book, and then only receives a few dollars off of the actual flight since the vouchers only cover what they call the "base flight" rate. Other airlines don't do this practice, because it's not right. In an effort to keep their costs low, they're cutting corners on basic customer decency. In summary, travel at your own risk.

✅ Trip Verified | Chicago to Ft lauderdale. Absolutely the worst processes I’ve ever seen. They charge you a small fortune to check a bag, and when you get to the airport to check that bag they make you wait in a huge line even though they have kiosks for you to print the bag tag by yourself. Nothing special for 1st class either.

Not Verified | Atlanta to Fort Lauderdale. I have flown Spirit many times and hopefully never again. I have continued to have problems with the Spirit personnel (agent assistance and baggage drop). They send you to one place for assistance and then to another and then move people in front of you for no apparent reason. All customer service seem to be very proficient in rudeness instead of actually providing service. I have no intentions of giving this company any more of mine or my companies money.

Not Verified | Medellin to Orlando. Had the worst experience with Spirit Airlines. Was charged for having a small hand held item. Was having lunch the counter lady went all the way to the restaurant to have me leave my lunch to pay the $60 for having a 24 inch by 5 inch cylínder. Will never fly with spirit again.

✅ Trip Verified | Raleigh to New Orleans. I do not write reviews often. I felt that I needed to on this. We flew Spirit for the first time last week. I must say I was very worried about it. Before I purchased the tickets me and my husband read reviews. We read some horrible things. Everything from pushing flights back because the plane wasnt filled to the staff being hateful. We even heard that its was nasty and the flight staff wouldn't help you if you needed assistance. With all that being said we decided to chance it! I must say that it was a great experience! Everyone was nice and friendly. We all laughed and joked with everyone. The planes were super clean. We left on time both flights! No there isnt tons of space but your getting a great deal so if you need a bunch of leg room pay the extra money for first class or the emergency exit. Thank you spirit for a great experience!

✅ Trip Verified | Chicago to San Diego. Absolute worst airline to fly with! I had a flight scheduled to leave from Chicago to San Diego and it was cancelled just hours before departure without any option to get another. When I called to get another flight or some type of solution the customer service was terrible, careless, and unreliable. Thankfully United airlines came to the rescue and I was able to get to San Diego. But my flight back home to Chicago from San Diego (which was also booked months in advanced) had a delay without a notice. I will never fly with airline again. They do not care about their customers, only money.

✅ Trip Verified | St Thomas to Ft Lauderdale. They lost my bag which was right near my husbands bag. They also tagged my husbands bag with my name, and tagged my bag with his name. Very careless and unorganized.

Not Verified | This has been hands down my worst flight experience ever. I’m an experienced traveler and I decided to book Spirit because currently low on money and Spirit wasn’t horrible for me I’m the past. After this flight I will never be taking it again. Our flight was delayed 2 hours. We were told an hour before we were suppose to take off. When we finally do land our luggage does not come out for over an hour. I was not able to get any compensation on my flight even though I paid the 20$ for it.