Spirit Airlines

✅ Trip Verified | Las Vegas to Austin. Spirit is a budget, no-frills airline. I knew this when I booked my direct flight. The flight was scheduled for 12:40 (40 minutes past midnight). Flight got delayed until 2am. My associate and I were in a business trip. Worked hard all day, and timed everything to enjoy Vegas and sleep in the plane. We ended up taking off at around 2:30, we were dead tired, looking forward to the 2 hours of sleep or so that the flight would permit. The lady at the gate was super nice and sat us on an exit row. Being 6 foot 2 I was very grateful. Now I knew I would be even more likely to get some rest. However a staff ended up storming up and down the plane an hour into the flight to demand, me, my associate and some guy behind us to show him our boarding passes. Even his colleague, who was a nice, polite pleasant, lady seemed to be calming him down assuring him those were our seats. He insisted for a while before scuttling back to the front of the plane. By then he had ruined our sleep, but I kept calm and complied with his request to dig out my boarding pass. I went to the front of the cabin and he gave me attitude saying "you can look at my name tag!" in a confrontational, entitled tone.

✅ Trip Verified | Denver to Las Vegas. Stay away from Spirit, no matter how enticingly cheap the tickets seem. Charging for carry-on more than check-in, charging for seats, no WiFi or movies on the plane, poor customer service. I’m sitting at the airport, the flight keeps getting delayed, now it’s 5 h late, no explanation, no apologies, no distributing passengers to other flights. Last time I’m flying this horrible airline

✅ Trip Verified | Orlando to Philadelphia. We lost our stroller trying to talk to baggage claim at Philadelphia airport. Nobody in the baggage claim office for hours even though office hour still operate. Call All them and they said 6 minutes which an hour ago. Waiting over 2 hours still nobody to talk to and this is at airport.

Not Verified | Newark to Ft Lauderdale. Buyer beware as you navigate online booking. The website is designed to snag you with extra fees and sales. My first hand experience trying to redeem a credit to apply to another flight has also been designed to have me give up and eat the $58. I received a txt msg asking me to “bid” on the voucher. Bid? The link from the txt sent me to online customer service FAQs which explained that receipt of all vouchers or credits must be done by phone with customer service. After 30 minutes hold time they hung up (twice) Now trying customer service by txt msg out of desperation, crickets even after 45 minutes!

✅ Trip Verified | Tampa to Las Vegas. This is now the 2nd time Spirit has cancelled a flight without proper notice. 1st time we were delayed almost 4 hours due to a crew shortage which they verbally announced over the loud speaker. After 4 hours, they ultimately cancelled the flight stating 'inclement weather' being the reason so they didn't have to compensate for their error. No offer to book hotels, supply ubers for this flight of almost 200 people. I missed a job interview because of this mishap and I had to practically stalk them for a partial refund. All the while, the staff was absolutely unprofessional, almost downright hateful towards all the passengers trying to rebook. Against my better judgement, I booked again trying to save a few bucks. Not even an hour before take off, I get an email that the flight was cancelled with no reason given. I am writing this review in hopes it will deter people from booking with this airline because the stress they cause is not worth the money 'you save'. Save yourself and book Frontier.

✅ Trip Verified | Newark to Houston. I am horrified with the treatment received on Spirit airlines. Traveling on Spirit airlines flight NK 703 from Newark to Houston on March 5, 2020, I encountered a very rude/unprofessional air hostess. There were at least 5 other victims of her horrible behavior. Despite being at least 20% empty seats, she would not allow any of these people to change their seats and if they did, she scolded them in a very demeaning manner. Despite being empty bins, she did not allow people to put their backpacks, coats, etc. and asked people with an attitude and mean manners to remove and keep their bags under their seats. I was in a row with 2 other heavy build elderly passengers. The lady next to me was not very cooperative and was encroaching my seat by removing the hand-rest between our seats. I was uncomfortable with her behavior. It is very uncomfortable to travel about 4 hours in such a situation, so I asked to go to a seat behind me, but the same air hostess did not allow me with belittling comments, telling that she does it only for certain people. She scolded and asked me to return to my seat. I asked her that she just told the other passenger that he could only move one row ahead or behind and I am asking to move just one seat behind then why I cannot? She told me that this was an order on behalf of Captain, asserting her authority unnecessarily in a rude manner. There was no need to invoke Captain's authority for such a simple issue. Two rows behind me (#23 and #24) were completely unoccupied (12 vacant seats). Also, she displayed a very cheap and unethical behavior – she tried to instigate the women next to me to falsely accuse me who strongly denied to her (Air hostesses’) pleading. I will never again fly with Spirit and would not recommend to anyone.

✅ Trip Verified | Tampa to Las Vegas. I have worked in customer service so I understand policies and procedures but being intentionally mistreated for no apparent reason is just unacceptable. The experience I had with Spirit airlines this past weekend were so far beyond terrible. My husband, myself and both of our families have traveled with different airlines for years and were shocked with the way we were treated. The worst airline I have ever encountered. We were heading to Las Vegas for my sister-in-law's wedding, we decided to check if we were able to change our flight to a day earlier for extra time. The woman on the on the phone would huff and puff so we could literally hear it. She was so annoyed that we wanted to modify our flight. So once we get to the airport, we confirmed that we paid extra for the seats with extra leg room. Once we made our way through security and were at the boarding counter, we noticed our boarding passes did not have the seats we requested to which they stated they "didn't know what happened" but although we paid, we did not get those seats. At this time we asked if a refund was available and were laughed at. We were not very happy about the situation flying to Las Vegas but just brushed it off. After a wonderful vacation, we arrived at the airport to head home. Our flight home was absolutely horrible. I have never been treated so poorly by staff in my life. We had asked at the desk to check in our bags what all needed to be checked, carry on, etc. they stated the two suit cases we would check and we each had 1 personal item with no charge. Once we got in line to board the plane we were stopped and asked about our bags. We had explained that we asked and were told we could carry what we had on for no charge .. they ended up giving us such a hard time, we had to pay for bags that we were able to bring for free on our flight which was obviously frustrating. One of the girls at the boarding counter looked me up and down several times and proceeded to intimidate me by staring at me and whispering to the other staff members. They kept threatening that they would take us off our flight because we were questioning why we had to pay again. They made us feel like low life, trashy people. Once we were finally able to board the plane, the woman flight attendant grabbed my husbands arm and told him "we better not have any issues on this flight" as we walked to our seats. She then proceeded to stop at our row every 2 seconds to tell me to push my bag under the seat .. it was completely under the seat, I hadn't touched the bag since we sat down. We then spent our entire overnight flight, being the only row with the over head lights stuck on. Not only have we been hung up on over the phone multiple times, we have been so mistreated, we will never fly this airline again. I would rather walk than take a flight with rude staff, uncomfortable seats, no wifi, missing half the food and drinks on the menu, etc.

✅ Trip Verified | We had two perfect flights on Spirit. Outbound left 5 minutes late and return left 5 minutes early. A couple of things I learned. First, as crazy as the baggage policy is, you can see the true impact on boarding and deplaning. With so few carry ons, boarding goes really fast. Their A320 has the widest aisle of any airplane I have been on. There were absolutely no issues and no drama in either Baltimore or Tampa. In fact, the airport staff and airline staff were all friendly and helpful. Now the seats are really only "two hour" seats. After two hours you'd rather be sitting anywhere else. The tray table is the smallest on any airline I have flown. There is enough room for a drink and a phone and nothing else. The seatback pocket consists of two bungee cords crisscrossed. My guess is it was deliberately done to prevent you from storing anything in there. And the seats themselves are remarkably uncomfortable. The padding is probably an inch thick. They have a weird curvature to them. But there is a reasonable amount of legroom. If you are a large person (wide), then the width may be an issue for you. If you fly for a living and are used to more perks (food, boarding, front row seats, free bags, etc>) then this airline is definitely not for you. If you are traveling light, want a cheap price, and can tolerate an uncomfortable seat for a few hours then this airline may work for you. In our case, we knew about the baggage costs, thought we knew about the seats (you can't until you sit in them), and heard all the negative comments posted here and still went ahead with the booking. Everything worked out fine. The price + the baggage + the seats was still cheaper than Southwest. Everything worked out fine for us. If you read all the comments on here, you would think they never take off on time. Know the pricing of amenities before you go, Know the carry on size limitation. You are flying a discount airline. They discount the price by saving in other areas. If that works for you, then do it. If you are the type that gets upset when they charge for water onboard, don't do it. It does seem like connecting flights may be an issue. In our case we flew nonstop. For two hours or less, I would do it again. For anything over that, I would really have to be sucked in by the price.

Not Verified | Las Vegas to Los Angeles. Terrible customer service, overpriced baggage charges. Booked flights had to be amended, paid extra $169 US dollars, customer service officer on Phone reassured all checked baggage would remain on both amended flights, first flight no issues but when checking bags into return flight checked bags had been removed, after waiting over 45 minutes for staff at airport to investigate forced to pay another $80 US dollars to check bags again. Not happy, very poor service, was on emails I had paid yet they would not honour saying the bag credit was used toward change in flight. What was told on Phone should have been honoured!!

✅ Trip Verified | Phoenix to Minneapolis. I will NEVER fly with them again. The price was too good to be true. After you pay for luggage seats, etc was as much as the original tickets. My luggage was under the lbs going there and when leaving Minneapolis all of sudden we are 6lbs over costing us another $30 dollars. Without adding a thing to our luggage. Water wasn't even free. They only came down with the cart once. When I told them my dissatisfaction they didn't care. I was even nice about it.