Spirit Airlines

✅ Trip Verified | It's ridiculous that the airline didn't come up with any compensation regarding the outbreak of coronavirus. The carry-on baggage fee is included in the cancellation fee and it cannot be refunded even there are no pieces of baggage carry by the airline because I cancelled it.

Not Verified | I purchased two tickets to fly from Chicago to Houston. I noticed the next day after on 3/8/2020 I misspelled my son’s last name and have been trying to reach out to them since 3/8/2020 to have it corrected, to not be able to get in touch with anybody. Now due to the coronavirus my business in Houston was canceled and I can’t get a refund. This is by far the most unprofessional airline ever

✅ Trip Verified | I was supposed to fly with Spirit Airlines in the beginning of February, I had 4 flights booked within a 1 week period. My mother turned Ill and I needed to care for her. I tried mentioned this to the airline and gave them her hospice care paperwork. After receiving an email back requesting an abundance of documentation, dr notes and letter heads, I determined that Spirit Airlines was very insensitive to my mothers passing and that I would never fly Spirit again. I would recommend never flying with this company under any circumstance.

Not Verified | 1 hour on hold then they hang up on me! I needed to make a reservation change because of the Coronavirus. Finally after 1 hour on hold they picked the phone up. After explaining my situation the woman answered with a strong accent so I asked her politely to repeat what she said because I could really not understand her. She immediately hung up on me! I tried to call the number back but this time I was told the service number is facing technical difficulties and I couldnt even get in the 1 hour waiting line anymore. I tried to make the change also online but the provided form didnt go through as well.

✅ Trip Verified | Minneapolis to Detroit. Due to Coronavirus, I wanted to reschedule/cancel my flight. I wanted to speak or chat with an agent. Their provided phone number was not working (didn't even ring). Therefore I texted them, I chatted with automated system for 5 minutes and the system said agent will be with me shortly. After more than 24 hours, I am still waiting for an agent to reply. In the mean time, I requested multiple times for an agent and I got automated respond to go to website and do help search. Customer service is really horrible.

Not Verified | Richmond to Fort Lauderdale. Due to the coronavirus, the jazz festival was cancelled the day before. So I requested a refund well before 24 hours and guess how much they are giving me for credit towards another flight (spent $368)=$175. What a ripoff! This is a natural disaster, we should receive a full refund or credit 100% towards another flight.

✅ Trip Verified | Las Vegas to Austin. Spirit is a budget, no-frills airline. I knew this when I booked my direct flight. The flight was scheduled for 12:40 (40 minutes past midnight). Flight got delayed until 2am. My associate and I were in a business trip. Worked hard all day, and timed everything to enjoy Vegas and sleep in the plane. We ended up taking off at around 2:30, we were dead tired, looking forward to the 2 hours of sleep or so that the flight would permit. The lady at the gate was super nice and sat us on an exit row. Being 6 foot 2 I was very grateful. Now I knew I would be even more likely to get some rest. However a staff ended up storming up and down the plane an hour into the flight to demand, me, my associate and some guy behind us to show him our boarding passes. Even his colleague, who was a nice, polite pleasant, lady seemed to be calming him down assuring him those were our seats. He insisted for a while before scuttling back to the front of the plane. By then he had ruined our sleep, but I kept calm and complied with his request to dig out my boarding pass. I went to the front of the cabin and he gave me attitude saying "you can look at my name tag!" in a confrontational, entitled tone.

✅ Trip Verified | Denver to Las Vegas. Stay away from Spirit, no matter how enticingly cheap the tickets seem. Charging for carry-on more than check-in, charging for seats, no WiFi or movies on the plane, poor customer service. I’m sitting at the airport, the flight keeps getting delayed, now it’s 5 h late, no explanation, no apologies, no distributing passengers to other flights. Last time I’m flying this horrible airline

✅ Trip Verified | Orlando to Philadelphia. We lost our stroller trying to talk to baggage claim at Philadelphia airport. Nobody in the baggage claim office for hours even though office hour still operate. Call All them and they said 6 minutes which an hour ago. Waiting over 2 hours still nobody to talk to and this is at airport.

Not Verified | Newark to Ft Lauderdale. Buyer beware as you navigate online booking. The website is designed to snag you with extra fees and sales. My first hand experience trying to redeem a credit to apply to another flight has also been designed to have me give up and eat the $58. I received a txt msg asking me to “bid” on the voucher. Bid? The link from the txt sent me to online customer service FAQs which explained that receipt of all vouchers or credits must be done by phone with customer service. After 30 minutes hold time they hung up (twice) Now trying customer service by txt msg out of desperation, crickets even after 45 minutes!