Spirit Airlines

Not Verified | Going to Vegas we flew Delta, on a half packed plane the social distancing was great. Then when we got to Vegas they kept everything at 25% capacity. I was hopeful since we did this in a pandemic and was excited to see everything and everywhere was doing social distancing and masks. Then the plane ride home we were in a packed plane with not one seat available, no hand sanitizer provided, no snack on our 6 hour flight, it was horrible. The result four days after my flight I came down with covid symptoms and tested positive for the virus. Very upsetting this could of been prevented.

✅ Trip Verified | Spirit at this time is refusing to extend their flight credits past May 31st, 2021. Due to the pandemic every other airline has extended their flight credits except spirit. I sat on hold for 45 mins for them to tell me there’s nothing they can do at this time. Highly disappointed and will not fly with them after this again.

Not Verified | We were one minute late arriving at the ticket counter and the agent would not check us in. As we were begging to be checked in she interrupted us to say "now you are 2 minutes late". She said sure we could talk to a supervisor but she's out at the gate and we couldn't talk to her until after the flight had left. And we couldn't go to the gate to talk to her because we didn't have a boarding pass. When I got upset, understandably so, she threatened to call the airport police on me. I called spirit airlines and received no help at all from them. In my frustration I swore and hung up the phone. A minute later my phone rang. It was spirit airlines. I thought I'd get some help. The agent had taken the time to call me back to tell me I should feel shame for cursing at him. And no, he couldn't help me. Me and my friend were booked on the same flight the next day. Which was not an option for us. We went across the aisle to the delta airlines counter. She found us a flight out 2 hours later, checked our bags for free and was nice and extremely helpful. The lack of compassion, the absolute refusal to help us get on the flight we had tickets for, the rudeness of both ticket agents was unlike anything I have ever experienced in all my years of flying.

✅ Trip Verified | Terrible company, terrible customer service. So I decided to book a trip with them for family gathering for my wife and my 3 kids, here are the issues I faced: 1) They canceled the direct flight I got so instead of 3 hours had to travel 7, which is a huge difference when you travel with kids. 2) On my way back they delayed my flight so when I went to the airport they informed me that I will miss the connection and the next availability for flight is in 3 days. 3) The travel agent told me that they will transfer me on AA flight but the manager came and said - No. 4) So I ended up paying for 5 last minute tickets with AA which cost me big time. 5) The Spirit agent told me that they will refund me the ticket after I get another ticket, so I got AA tickets and got back for the refund - the manager came again and say - No, no refund for you - call customer service. 6) Tried to call Customer Service, and waited 40 minutes but no one picked up. Flying Spirit is like a Russian roulette - few times you save but 1 out of 5 they will cancel or move your flight and you will end up paying big for last minute ticket. So the net effect is negative - so my advice to you, never flight Spirit with kids or if you can't afford delay of 1-3 days.

✅ Trip Verified | Dallas to Detroit. This was the absolutely the worst flight I’ve ever had to experience. I’ve flown 1000 times and this is the absolute worst customer service ever. Do not fly with Spirt, I repeat don’t fly with Spirit.

✅ Trip Verified | Orlando to San Juan. My flight was cancelled and the staff did not know why it was cancelled. Terrible service, I was treated with disgust. Also, it took them two hours to return my suitcase.

Not Verified | This airline is like driving backwards on the freeway. They are cheap yes. Because they have to be, when your only quality is low price you are in trouble. These planes are flying cattle cars. Employees couldn’t tie their own shoes. They cancel flights, bump customers. A lawn chair in the sky.

Not Verified | Never flown before but it was a great experience. Everyone was very helpful. The flight attendants were great, even tho my baby had to get on some peoples nerves because he was sleepy and already tired of traveling

✅ Trip Verified | This airline has no functional online service. You cant change or cancel a flight. They provide no verification of canceling then they do not cancel the ticket. It took 7 times thru customer service to get a pattern response. It took 2 hours on line to get a customer service agent (in name only). 2 tickets booked, 2 canceled, no credit received or verification. This is the most incompetent airline I have ever flown.

✅ Trip Verified | This airline is a scam. They charged me at the gate for a small computer bag more money than the total cost of the ticket. The advertised price of the carry-on is less than half the charges they forced me to pay before they let me board. My bag would clearly fit in the demo display. It fit well under the seat and on my lap. On the flight there were many empty overhead bins. I used the sane size bags without charges on many other flight including Spirit Airlines on the sane and similar routes Florida to Texas. The airline counter agent was very rude and she treated me like a criminal. She was nasty and she bullied me, she insulted me in front of my family and friends. It was a bad experience, a real money extortion. An airline that allows such poor behaviour on any of its frequent flyers can only be a Scam Airline.