Spirit Airlines

✅ Trip Verified | I had two checked bags and when I arrived in Fort Lauderdale only one bag was loaded on to aircraft. I went to Spirit Baggage claim and was told it was left behind and that it would be in Fort Lauderdale at 10 the next morning. I waited until 3pm and I didn’t hear from anyone so I started calling and then was told my bag is still in Atlanta and I had to pick it up there. Then I get back to Atlanta on November 1 to be told my bag isn’t anywhere in the airport.

Not Verified | I purchased three tickets through Spirit during spring break 2019, but due to the pandemic I was credited all of that money. Now in 2020, it has been a complete headache using those credits. Each time I’ve booked a flight something has happened. Our first flight booked to New Orleans was canceled last minute which required me to purchase a ticket out of pocket through a different airline to get there when we needed to get there. The second time I tried to use my flight credits to go to Florida, my nonstop (which I purchased intentionally because I’m traveling with kids) turned into a layover in Atlanta and changed our boarding times, going to Florida and coming back home, to ridiculously early boarding (again, not conducive for kids). Traveling with a family requires a lot of planning and Spirit is to unreliable. I will not be purchasing tickets through Spirit ever again.

Not Verified | So, my husband and I are traveling to Maryland at the beginning of December and wanted to try and make the most of our trip. I book on Monday and paid for our tickets. On Friday I received an email stating my flights had been "updated"! So my flights went from a non stop, to a 1 stop 7 hour flight. My husband is in need of a helping hand and can not sit for long periods of time, so my flight is 2 hours and 2 minutes. Now it is a 7 hours ordeal and we have to change planes multiple times. No one answers at customer service ever, they say you can cancel the trip and rebook with your credit. So I cancel the flights and go on to look for new non-stops, well I'll be they are available, but now they are $500 per person instead of $190. There is nothing I hate more than deceptive business practices. PS, they will not issue any refunds only credit that you must use within 7 months.

Not Verified | Where do I start! So the airline loads us on flight NK567 when we encountered some really bad weather which caused the 4.26pm flight to be delayed. That wasn't even the worst part, while on board the crew members weren't very accommodating as passengers asked for water while they waited. Some passengers got really restless asking for alcohol and snacks. The crew members were very short and direct when telling them they simply couldn't and wouldn't. I have personally worked in customer service and I could've decreased tension in so many different ways, all this came after sitting on the plane for more than an hour. In my personal opinion when the crew couldn't answer any more questions or when they grew tired they told us they were taking us back to the terminal to refuel, after about 30-45 mins they returned us to the terminal and as tensions again got high they called the cops and security. As the crowd grew angry some personnel gave some answers, "the pilot had maxed out all his time so we need another pilot, it isn't safe for anyone at this point". I wouldn't write unless I felt there was another way. I've been in customer service for 20 plus years and I always try to look at situations and see how I could've done things differently. The ladies were upset and they got loud but I can't blame them because they asked questions and were just told to sit tight and here we are sitting in the airport at 10.03 pm, it's freezing and all the restaurants are closed. People have small children and nobody has offered anything to make things more comfortable for the moment.

✅ Trip Verified | I have never flown this airline before - nor will I ever again! We went to look at a university that I wanted to see and we booked a last minute flight - Spirit was one of the only nonstop flights still available and now I know why. This airline is obviously not aware that there is a pandemic at all. They took no precautions for the passengers or crew and piled us in every vacant seat they had. I flew Delta and united also in October and they both took great precautions including, taking temperatures, wiping the seats down, socially distanced passengers and had hand sanitizer everywhere. Spirit airlines was a sardine can. They did not take anyones temperature, nor did they wipe down seats or have sanitizer anywhere. Three people that I saw on the plane did not wear masks and that seemed fine with the airline. On the website they say they have implemented covid regulations but that is not true. They also have an erroneous number on their website (801) 401-2222, should you try to contact them it is out of order and apparently they do not know it and still list it. Do they have anyone the regulates their covid operations? We all live in Los Angeles which is a police state as far as the pandemic is concerned, yet they allow Spirit Airlines to have no restrictions at all. I wish the governor could see this flight I was on - he'd be disgusted and hopefully slap them with a fine. If I don't get Covid after taking this flight then I must have the best immunity system in the world. It is literally a petrie dish of infection and they don't seem to care. They need regulation so that they make it safe for their passengers during this pandemic. I don't think they are aware or care that there is a pandemic, they are just selling cheap flights. Also the flight is the worst ever - crammed in, no wifi, movies or any food but that is not what bothered me it was the lack of concern over covid. I will never fly on this airline again.

✅ Trip Verified | As of now as I write this review, I have not actually gotten on my flight with Spirit Airlines. I booked a flight on Spirit for the first time to travel to the Dominican Republic. I have a service animal that needs approval, so I submitted my documents well ahead of the deadline for travel. I was told I would get a response within 2 business days. I did not hear from them until the third day, when they sent me an email to check in to my flight which listed my service animal. I was able to check in. In the afternoon I received an email saying they were looking for passengers to accept vouchers to change flights because they were over booked. Therefore, I should not be surprised when that night, after business hours, I received another email saying that they were denying my service animal because I didn't submit my documents, even though I had a confirmation email from the airline saying they had received the documents. I submitted them again. They didn't respond until after it was too late to get on my flight. My reservation was rescheduled three times, and it was another two and a half days before they finally approved my service animal. In addition, I now have to fly in to a city an hour and a half away from my actual destination, and the airline is doing nothing to compensate me for what they caused.

Not Verified | During our flight, there was a passenger that never wore a mask, not at any time on the flight. Repeatedly, the flight crew served this man 3 alcoholic beverages. They had ample opportunity to address the fact that he was not wearing a mask with him, and could have denied him the ability to purchase alcohol. Instead, they served him 3x. My issue is not with the serving of the alcohol, but rather that there was not a single person on the crew that stood up and made the man wear a mask, nor took any other measures about it. Passengers all around us were commenting on the fact that this passenger was not wearing a mask. No one felt safe. An older Air Force Veteran was seated directly in front of the passenger and asked that he put on a mask. The passenger said "What's your problem? You believe all this bullshit?" Furthermore, I witnessed the passenger go to the bathroom in the back of the plane 3x where the other flight crew was sitting in unoccupied seats. They didn't say a thing to him. They laughed with him when he passed as he took his long beard and covered his face (laughing) and they joined in the fun. Are you kidding me? You openly laugh with a passenger without a mask on and watch him go to the bathroom 3x and do absolutely nothing. We were travelling with my children, one of which is too young to wear a mask at only 16 months old. How is it okay, how is it safe for us to fly? They promised us as a company that their standard was to require masks to be worn. No exceptions. Yet they don't. After the flight, as we were disembarking, I said to one of the flight crew, "How could you be so complicit as to let that man not wear a mask the entire flight?" to which her response was "He had one on and would take it off. What could I do about it?". He did not have one on. Not at any point. Not when he went to the bathroom, not when he sat in his seat, not when he stood up before the plane was even done taxing (not once, not twice, but three times), nothing. How does your Flight Crew have NO answer to a passenger that won't put on a mask? Delta is openly banning passengers like this from ever flying again and, on record, has landed planes in flight to address people like this to show a firm hand, severe consequences. Spirit's team does nothing. They sit in the back of the plane and laugh with him. We will never fly Spirit again. They made our family feel unsafe. They made other passengers feel unsafe.

✅ Trip Verified | New Orleans to Fort Lauderdale. If you want people to wear a mask over their nose turn the air own. Flight attendants rudely talking amongst theirselves telling people pull up mask over nose. Also staff super unfriendly.

✅ Trip Verified | The worst airline I have ever flown. Cheap flight for a last minute trip, gone wrong. During COVID you would expect clean seats, fresh scent, and less people. That is not the case. Flight attendants are rude and unprofessional. Flew here with a purse and a backpack, on the way back they made me pay $70 for a purse at the gate. Want a cheap flight but be screwed over by baggage fees and possibly get Covid? Then fly Spirit.

✅ Trip Verified | Worst airline I’ve ever experienced. I bought a round trip flight to Miami for $75 and after multiple confirmation emails once we were at the airport to come home, our flight was magically cancelled and the confirmation emails were from other companies and we had to pay $400 to get on our own flight!. After calling multiple times to talk to a real person beyond the concierge and “manager” they hang up on us every time we bring up what happened. After posting about it on Facebook they reached out and still no help at all. Couldn’t even provide proof that I cancelled my flight. I will never be flying with them again.