Spirit Airlines

✅ Trip Verified | Spirit Airlines is not practicing COVID safe distancing by passenger spacing between Window and Aisle seats. I just flew 5 legs with Spirit and every flight the middle seats were filled, and not with people from the same party. I felt so vulnerable to COVID in their planes. Two flights announced completely filled flights. Plus one of my flights was cancelled and I was put on a flight 36 hours later. My connecting flight in LAS scheduled for Monday 10:20pm was cancelled and replaced by a flight Wednesday 11:00am. Spirit would not provide a Hotel or Taxi even when they failed to have an aircraft for my flight. This is the first time I was stranded overnight and the responsible airline would not provide any compensation, hotel or taxi. My replacement flight was scheduled to arrive in BWI at 11:00pm Wednesday, when my return flight was scheduled for 7:00am Thursday, eight hours later. Not even enough time for me to leave the airport. I had over $500 additional out of pocket costs because of Spirit’s issue. I had to pay 2 nights stay at a Las Vegas hotel because my connecting flight was cancelled and my layover now became 36 hours. Because I did not arrive into BWI at my scheduled time and date, I incurred a rental car and hotel penalty for a No Show. Spirit declined to help with any of my incurred costs. My trip cost was more than double as a result of Spirit cancelling my connecting flight. I also had to rebook Last-Minute hotel and rental car reservations at peak prices when I finally arrived at my final destination.

✅ Trip Verified | Be very careful flying with Spirit internationally. I arrived at my destination in another country perfectly. Then they canceled my return flight twice, would not answer their phone after waiting 4 hours on hold! They did not assist me in my costs of staying in the country. Without telling me, they booked me on a different airline and delivered me to the wrong airport on return. They offered no compensation for hotel, transportation back to the correct airport, only a voucher. Even more they told me I would have to file a complaint online. The same complaint form they themselves were responding to because there is no other way they could have contacted me. Like I would take another chance of then abandoning me in another country again.

✅ Trip Verified | Spirit is one of the worst airlines. My advice is pay more for another airline because in the end you will have a better experience, pay less for luggage and may even save money.

✅ Trip Verified | This was my first experience with Spirit Airlines. I had heard horror stories previously of Spirit and had consistently avoided them until today when it was what was available. My flight was purchased Jan 2 2021 for Jan 3 2021 at 1200. I arrived at the airport roughly an hour early, waited in line for 15 minutes at the self help kiosk to be told that I needed an attendant to assist me. The attendant then explained that I was too late to check in for my flight, this time frame had expired while waiting. I asked what my options were and was told that I would have to pay a $99 rebooking fee. I agreed as I needed to be in Austin for Business. Cue attendant's kiosk crashing (why we were waiting in the first place). Attendant calls Spirit I.T. (red flags galore). It's a woman in pajamas sitting a her kitchen table with kids...what? Kiosk comes back online, the conversation sounded frustrated and personal, but not technical (again...what?). The other 3 passengers behind me are experiencing the same error and watching these events unfold. One walks up next to me and asks attendant whats going on. She stops helping me, then checks his ticket, only to tell him that he is not going to be flying today as well. She turns her back on him to face me and explains the next flight is the next day. Fine. There is an overnight layover. Ok. They are not going to cover it or a hotel stay. Nope. Attendant then realizes that I'm not flying to Fort Lauderdale, Florida, I'm flying to Austin, Texas. Oh. There are no flights for 3 days on Jan 06. I explain that I can not travel then as my business in Austin is on the 5th and will have to contact my boss to explain situation. Spirit Attendant tells me to "hurry up" as they are closing down in 10 minutes(with more passengers in the same situation as me, at 1200, the same time as my original flight). At this point I did what I should have done the day prior, walked away without another word, and bought a ticket for slightly more money from American Airlines. It may have cost a few extra bucks, but as least I know that American pays their electricity bill and knows how to both fuel an airplane and land one. Never again Spirit Airlines, never again.

Not Verified | Spirit cancelled the flight on New Year’s Day evening for the flight the next day. One and a half hours of hold time waiting for their “customer service” and then they could not get me on another flight for three days. Thank goodness for the Southwest website though the flight was much higher priced due to the short notice and of course Spirit won’t cover the higher cost. Long story short horrible policies and horrible customer service only fly them if you can afford to be stranded at your destination.

✅ Trip Verified | There were no efforts to social distance people on the plane. A lot of airlines have a capacity limit and leave the middle seat free to ensure passenger safety during Covid times. Instead, Spirit Airlines could not have communicated with more clarity that the safety of their passengers means nothing to them. Both our personal items fit the Spirit dimensions when we measured them at home, and we had no issue fitting them under our seat on the way to Florida. On the way back, they made us and almost every other passenger fit it in their bag thing and when it wouldn’t go all the way down without effort, they charged us $55 per bag. Even though our bags fit under the seat, and fit the measurements. It was just that when we packed them, there was a little bulge. We did not expect them to be this particular, I’ve never had this experience with any other airline. Plus, they were very rude about it. Overall, not worth the low price, avoid Spirit if you can!

Not Verified | Going to Vegas we flew Delta, on a half packed plane the social distancing was great. Then when we got to Vegas they kept everything at 25% capacity. I was hopeful since we did this in a pandemic and was excited to see everything and everywhere was doing social distancing and masks. Then the plane ride home we were in a packed plane with not one seat available, no hand sanitizer provided, no snack on our 6 hour flight, it was horrible. The result four days after my flight I came down with covid symptoms and tested positive for the virus. Very upsetting this could of been prevented.

✅ Trip Verified | Spirit at this time is refusing to extend their flight credits past May 31st, 2021. Due to the pandemic every other airline has extended their flight credits except spirit. I sat on hold for 45 mins for them to tell me there’s nothing they can do at this time. Highly disappointed and will not fly with them after this again.

Not Verified | We were one minute late arriving at the ticket counter and the agent would not check us in. As we were begging to be checked in she interrupted us to say "now you are 2 minutes late". She said sure we could talk to a supervisor but she's out at the gate and we couldn't talk to her until after the flight had left. And we couldn't go to the gate to talk to her because we didn't have a boarding pass. When I got upset, understandably so, she threatened to call the airport police on me. I called spirit airlines and received no help at all from them. In my frustration I swore and hung up the phone. A minute later my phone rang. It was spirit airlines. I thought I'd get some help. The agent had taken the time to call me back to tell me I should feel shame for cursing at him. And no, he couldn't help me. Me and my friend were booked on the same flight the next day. Which was not an option for us. We went across the aisle to the delta airlines counter. She found us a flight out 2 hours later, checked our bags for free and was nice and extremely helpful. The lack of compassion, the absolute refusal to help us get on the flight we had tickets for, the rudeness of both ticket agents was unlike anything I have ever experienced in all my years of flying.

✅ Trip Verified | Terrible company, terrible customer service. So I decided to book a trip with them for family gathering for my wife and my 3 kids, here are the issues I faced: 1) They canceled the direct flight I got so instead of 3 hours had to travel 7, which is a huge difference when you travel with kids. 2) On my way back they delayed my flight so when I went to the airport they informed me that I will miss the connection and the next availability for flight is in 3 days. 3) The travel agent told me that they will transfer me on AA flight but the manager came and said - No. 4) So I ended up paying for 5 last minute tickets with AA which cost me big time. 5) The Spirit agent told me that they will refund me the ticket after I get another ticket, so I got AA tickets and got back for the refund - the manager came again and say - No, no refund for you - call customer service. 6) Tried to call Customer Service, and waited 40 minutes but no one picked up. Flying Spirit is like a Russian roulette - few times you save but 1 out of 5 they will cancel or move your flight and you will end up paying big for last minute ticket. So the net effect is negative - so my advice to you, never flight Spirit with kids or if you can't afford delay of 1-3 days.