Spirit Airlines

✅ Trip Verified | I came on to my flight and had on a kn95 mask and the flight attendant told me I had to change and followed me to my seat and harassed me to change my mask for theirs. It was very unsettling and frankly just rude. My mask completely covered my nose and mouth so I should not have even had to change it out to begin with but the approach is what annoyed me!

Not Verified | Horrible flight attendants. We cooperated had our masks on correctly and they didn't like our masks so they gave us different one. We put them on and I had mine on inside out on accidently and this lady told me she was gonna kick me off if I didn't obey her. I apologized and she told me next time off off the plane I will go and talked to me and my mother like trash. She did this to several other ppl on the plane and we were all very apologetic but she just keep threatening everyone to be thrown off. I am sitting on plane I can't read her name tag. A guy keeps asking for her name and would not give her name out.

Not Verified | Worst company ever! I was given 2 $50 vouchers due to my flights being canceled that are virtually unusable! First they must be booked within 60 days during a pandemic! Next I spent time finding flights then couldn’t use them. I call and am told they aren’t for that class of flight. I ask how I’d know that and am told there is no way I would. Then I get a manager who says he would help and his help was charging us $119 to use the vouchers when we would pay $122 without. Talk about a joke! Complete lies and deception to get angry customers to shut up without actually giving them anything. Even the agents agreed it was unreasonable.

✅ Trip Verified | Spirit Personnel are rude, they charged me for a carry-on that was my personal item, he did not even wait or measure and I tried to explain to him but he charged me $65 for over size. This business should have been shut down a long time ago, I would never fly with them again. Do not fly if you don’t want to get screwed.

✅ Trip Verified | They charge money for luggage without even measuring. Our luggage was measured and it was perfect but the employees at Spirit charged us extra because they “thought” it was larger. We tried to call them later and complain about it but they did not care at all. Even if the flights are cheaper, do not take this airline or else you will be paying even more with the addition of each luggage bag (even if it is much smaller than their limit).

✅ Trip Verified | I fell for Spirit Airlines. Their cheap rates, their fancy app, their budget-friendly accommodations. Don’t fall for them. They find a way to screw you over even if you read the fine print. I carefully measured all our backpacks, making sure they fit within the 8x14x18 parameters. When the bags measured too fat, I made my 3 children take out their extra clothes and toys so it would be smaller. There! We did it! We waited in line to board when the Spirit Airlines associate walked up and down the line of people waiting to board. I saw people tensing up but didn’t understand why. I was confused until he stopped at our family and asked the dreaded question, “May I see your boarding pass?” And there goes $56 because one bag’s wheels stuck out by an inch. The wheel. Geez, give parents a 1” wheel break. Pretty sure there’s a rule in their handbook that says “look for the stressed parents with several small children, they’ll be the easiest target with extra fees.” Spirit, I’ll think again next time before choosing your airline.

✅ Trip Verified | Worst company ever. They cancel your flight last minute and when I call to ask why they said it was not. Just a mistake and will correct it. I made another phone call a day later and they said it was cancelled! They changed my flight for another day with no confirmation from me. Stay away for your own good. Customer service put you on hold for ever and have no answers for you. Still waiting on my refund.

Not Verified | I have flown Spirit a handful of times, never understanding why reviews were horrible. Today Spirit showed its true colors, by downgrading the size of plane-putting 30 passengers out of a flight. I had no warning, until I went to check my bags and was informed me and my infant, along with 30 other people who no longer could board the flight. They only offered to be able to fly me out in a day or 2, with no guarantee that those planes wouldn't be overbooked. I had to be back the next morning, no later. The manager in Tampa was saying "suck it up" and deal with it. This left me and my baby stranded in the airport. Their hotel and meal vouchers are a joke, they barely cover anything, and getting a refund will never happen. I rushed to the Delta counter, spending last minute prices, for a flight home. I made it home at a costly price. Save yourself the panic and problems and just book with an airline who cares about their passengers. I will never fly on another Spirit Airlines.

Not Verified | I am not getting any assistance on calling over a month with Spirit. No one is doing anything. I get transferred, hung up on, sent to cancelation departments. I get over hour long hold times etc. We booked a trip to Cancun on first of February. I purchased insurance to protect my flight. We canceled that reservation and the insurance I purchased was nearly impossible to do. After talking to Spirit the only thing they could do was get a credit. We felt like if that’s our only options then to take that. We didn’t want that but since it was our only option accepted that. We did and booked a different vacation to Honduras from Las Vegas with a connection through Houston. It was supposed to be the redeye. We purchased rental cars hotels, ferry trips etc and Spirit changed our flight from Friday to Thursday. We now have to fly from Las Vegas to Detroit, Detroit to Fort Lauderdale, to Honduras on Thursday. So now we not only have to cancel our previous hotels, rental cars and already paid expenses we have to change and pay for new hotel, rental cars, and take 3 kids ages 7, 2 and 6 months an extra day, and 8 more hours of flight time. Not only that I would be forced to take an extra day off work. Since Spirit changed the dates of travel we are wanting a fill refund, paid back for lost cancelations to rental cars and hotels and also our hours on phone. We are being advised they can only return the money on the card that was used on the 2nd reservation and only return our credit on the flight. This is unacceptable since it’s Spirits fault again on changing times and we are never flying Spirit again. Why would we take a risk again if rental car and hotels when they are subject to change flight times. This is the 2nd time I’ve emailed this company but no one responds. When I talk to customer service they transfer me over to vacation package, then they hang up on me and then they do nothing for me.

✅ Trip Verified | Had a wonderful experience on our Spirit flight. Whole crew were safe and courteous during our trip. Masks were worn the whole trip unless you were eating or drinking and flight attendants were vigilant in reminding people to keep their masks on. Pilot gave my 15yo son a run down of the cockpit before we took our seats as my son is very interested in becoming a pilot himself, he answered every question my son had. Overall, very impressed with our experience after reading negative reviews.