Spirit Airlines

✅ Trip Verified | The worst experience I have ever had flying anywhere. It started checking in our bags when we were shamed for being there an hour early. We were told that our bags might not make the flight. We asked why such a rush and she acted as if it was our first time flying. Then we get to the gate mind you with plenty of time. We ended waiting to board an additional 45 minutes. Flight was supposed to leave at 7.00 then didn't finish boarding until 7.45. The reason being is because their organization at the gate was awful. Once we get on the plane we had to ask folks to move out of our seats. Yep how is that possible with assigned seats (I guess not Spirit Airlines fault but it seems like the folks who fly Spirit are not the smartest). Sorry seems awful, but you no what it is the truth. You get what you pay for. Then the flight attendants had no idea how to be professional. And guess what all along the way you were charged for everything. Bags, water, seat assignments, etc. It wasn't that much cheaper than other reputable airlines. Oh! Forgot to mention one of the other passengers made a threat towards me. Not sure why, that is what you are working with on Spirit.

✅ Trip Verified | 7am flight cancelled. Sent email 5am (which of course I have not read) and found this at the airport 6am. The guy at the counter acted as if he didn't know it is cancelled. I have to spent $500 more just to get another flight.

Not Verified | First time ever writing a review, my advice is don’t book a ticket with this airline it was the worst experiences ever. Not only do they charge extra for drinks, snack, and carry on luggage they also have seats that don’t recline. No entertainment for guests such as a movie to compensate for the small leg space and uncomfortable flight. They were offering wifi on this last trip I took for a dollar charge. There was a lot of rude and low class passengers causing drama using fowl language and the flight attendants didn’t know how to keep the situation under control. There was a altercation between several passengers where one passengers assaulted another and they walked right out of the plane and exited the airport, since there were no authorities called. I did not feel safe, mind you I was traveling with children. You get what you pay for, but never again am I booking a flight with this airline again.

✅ Trip Verified | It took 3 and half hours to check in, because they were helpless, slow and unresponsive! Plane was delayed almost 2 hours. They didn't even offer complimentary drinks on the plane or snacks! Everyone in the plane were furious, we were at the airport by 9:30am knowing the plane leaves at 12.40pm, plane didn't leave until 2 or 3 pm, hundreds of people were upset and mad! First time and last time I use this careless customer service company! When we finally get to our gate at this point we haven't had breakfast and of course no time to get lunch, the hostess at the gate wanted us to come on in and I said we waited almost 4 hours for you, we need 10 seconds to go to the restroom. Then she had an attitude because we used the restroom as we told her we needed to use the restroom, and she continues with ignorance to check us in where to the point of ignoring questions that I had. We went passed her and ignore her at that point.

Not Verified | I am flying out tonight but prior to this when I ordered my ticket on the phone with one of your representatives, it would’ve been nice if he would’ve help me assign seats for me and my handicap mother. And him telling me that we get a free carry-on was ridiculous, one carry-on is free anyway, he acted like he was giving us a good deal! He also pressured me into filling out a review for him.

Not Verified | On March 18th, I called the Spirit Airline’s customer service number and was on hold for over an hour each time I called. I advised the representative that I was calling only to get prices on my tickets if moved to a later date/time due to the vehicle rental place being closed early in the morning when my flight was originally set for. (We had 3 tickets under the same reservation), she then proceeded to look up other flights options and provided me with information, I then advised that I would like to know what the total would be changing a fourth ticket on another reservation to our existing one, again only asking for pricing before making a final decision. She then changed the tickets without my permission or even giving me the 4th estimate I asked for. At that moment the call was disconnected. Later on at night I checked our tickets since we had to leave early the next morning and find out that our tickets had been moved to the following date and too late at night. I then immediately called the airline’s customer service number, to again wait for hours, then someone answered and hung up, then called again, and waited for about another hour to get an answer. I spoke to the representative and he stated that unfortunately there was nothing he could do, I told him that I had not confirmed for my flights to be switched at all and that he needed to switch them back to the original flights date and time, he said the price had now gone up and it would cost me an additional $800-$900 extra dollars to get back my original reservation. I told him that was way out of budget, and unfair since I did not confirm any changes to begin with. He stated I could keep the new changes for an additional $300 and those were my options now, pay $300 more or $800-$900 to get my original tickets back. I then told him that calls should be recorded and to check my original conversation with the representative. He then stated it may be 5 days or more for the recording, and even then I may not get reimbursed, yet I had to fly out the next day. This is horrible customer service and this company wants to take as much money from you as possible. At the end I needed up having to pay an extra $300 for the 3 tickets they changed without my permission/confirmation. On March 20th I paid ahead for my carry-on using the Spirit app and received an e-mail confirmation from the company that they received the payment. When I went thru the Spirit Airline pre-security screening check, a woman from “Wilson Manors Florida,” (as it states on her name tag, although she was working this day at the Fort Lauderdale Hollywood International Airport), she started yelling at me and accusing me of not paying for my carry-on after looking at my ticket which had not yet updated the information, she refused to look at the e-Mail confirmation I received, stating receipt. I then advised her that I would pay again if that was the case, and that there was no need for her unprofessional, disrespectful, public shaming behavior, I also advised her that I would be reporting her, because this is completely unacceptable. She then continued to keep us there. My family and I witnessed how she kept letting many people in without her looking at their tickets at all, and letting them in with many carry-on and bags, again, not taking a look at their tickets to confirm they paid for their check-in suitcases. She then started yelling at my mother for her small case.

✅ Trip Verified | Today 3/21/21 at 5:45am the customer service agents at the Philadelphia, PA airport denied my child the right to check in for her 7am flight to Tampa, FL. This is now the second event where the Philadelphia Spirit staff have not allowed her on a paid flight. As her mother I pay the additional fee for her as an unaccompanied minor. The Tampa Spirit customer service representatives are nothing short of amazing. They make every check in painless, yet her last two returning flights from Philadelphia, PA have been a nightmare. How is it the Philadelphia Spirit Staff can make their own rules and deny my child the right to get home? 7am flight, gates close at 6:30am. She was standing in line at 5:30, at the counter for 5:45am and denied the right to obtain a boarding pass !?! That is unacceptable. Let’s keep in mind she had no luggage to be checked. The paperwork that Tampa completes takes less than 10 mins and again we have never had an issue. Yet, Philadelphia spirit is not capable of completing it. Let’s also mention there was another minor that was denied the right to board and they were there at 5am. In January, Spirit left my unaccompanied minor at the Philadelphia airport. The flight had been delayed 3x and she went to get food. In the mean time they decided to leave early than the last delayed announcement and she was stuck to get a flight from Frontier after 6 hours in the airport. I am still waiting for Corporate to address that as well and it’s March .

Not Verified | This was a terrific flight. From the checkin to bag drop off to the flight. My first time on spirit. I was nervous and had some reservations but glad we took a chance. No frills but didn’t expect that. Great flight, great employees and I’d do it again !

✅ Trip Verified | I will never be flying Spirit again. Firstly, most other heavy bag qualifications start at 50 pounds, Spirit starts at 40 pounds. So the bag already goes from 52 to 82 dollars for something that would only cost 35 with most other airlines. Then I was charged an additional 57 dollars for having a skateboard which fits under the seat anyway. No one should be charging a full carryon price for something that doesn’t require space like luggage. Again, no other airlines have charged me for having a skateboard before. There is no social distancing whatsoever and there is already less room on this plane. My knees barely fit behind the seat comfortably and I’m only 5’7.

✅ Trip Verified | You may think you're saving money by flying with Spirit, and you may think that by bringing a small backpack you will save even more rather than paying their exorbitantly overpriced baggage fees, but it's entirely up to the gate agent to decide whether or not they want to charge you $65 as you're boarding your flight. This happened to me and many others that were in line to have our tickets scanned as we were boarding. This agent just pulled all of us out of line, and even though most bags fit within their 'guideline' box, she still had us all line up at the counter and without telling us what was happening, each one of us had to give our credit cards to pay so we could board the flight. I do not believe it is acceptable to fluster and scare your customers into thinking that they will miss their flight if they don’t immediately comply with a demand to pay as they are boarding their flight. Customer service experience was even worse as they seem to continuously provide you with the same generic template that claims "I’m afraid I'm unable to verify what bag you had at the time of travel and its dimensions" so they will take the agent's word over yours even if you provide photos. I will definitely be spending a little more on my flights to avoid flying with Spirit in the future. I wasted countless hours trying to get a hold of someone in 'guest relations' that could help me but no one would. This was the last time I let Spirit rip me off and treat me so poorly. I've changed my plans around countless times when they unexpectedly change flights on your both before and during your trip. I've endured sitting in those tiny seats with the tinier trays crammed in with countless other passengers who barely even fit within the confines of their tiny allotted bits of space. The rules seem to change based on where you are and what the gate agents decide so unless you have absolutely no other options, I would avoid flying with this airline at all costs.