Spirit Airlines

Not Verified | Flew to New Orleans the flight was good, on the way back home we had an overlay, we in up in Orlando then our flight home was canceled from 4-11.30 I stood in a customer service line with everyone else on that flight trying to figure out what to do. I ended up booking another flight with United because Spirit was saying that they were only offering flights 2 days from the flight cancellation and I never asked to be in Florida and was only supposed to be there to switch flights on my way back home. I ended up having a seizure when we started landing I can honestly say spirit stressed me out to that point and I’ll never fly with Spirit again.

Not Verified | I was flying out to be at a close friend's wedding. Apparently, I was late for check-in. Check-in was at 6:15. I checked in at 6:20, well attempted to anyway, at the kiosk. I was bounced around to a few people until I got to someone at the entrance of the baggage check-in line. She told me I was late for my flight (It wasn't scheduled to leave until a little after 7). They made me wait in line to speak to an agent (10 minute wait). Only for the agent to tell me I have to go to rebooking (another 15 minute wait because they were late). I didn't have any bags to check in. It was just my personal bag. They gave me some answer saying "when you purchased your ticket you agreed to be here an hour before the flight. We allow 45 minutes before but only as a courtesy for people. It's in the fine print. When you acknowledged it we assumed you understood it". Obviously I neither they or I have proof of that statement. Even if I could prove it, it was already around the time of boarding the flight so it wouldn't have done me any good. I even mentioned in all of my confirmation emails they emphasized online check ins but NOT ONCE does it mention their "in person check-in requirement". And that I didn't do the online check-in because I had no way to print the boarding pass. They told me the next flight was on Monday. And If I wanted to be on standby, I would have to confirm another flight first but they would NOT issue me a refund. Like it would've taken me all of 15 minutes. 20 minutes MAX to make it through security. They held me up and then said it was my fault I didn't make the flight.

✅ Trip Verified | My wife and 4 kids flew from Columbus OH to Orlando FL last week of March for spring break vacation. The flight was delayed for one hour. When I flew back with my family from Orlando to Columbus April 1 the flight was initially delayed for about 4 hours then spirit announced that the flight was cancelled after we passed the security point. Of course we have to walk all the way back to ticketing encounter. The first available flight from Orlando was 4 days later ANDwe have to take care of lodging. Since I can’t do that as I have to go back to work, I have to get the next day flight on April 2 from Tampa about one hour drive from Orlando. I took a taxi and booked a hotel in Tampa which costed me around 450 dollars. The flight was supposed to depart at 2:22 pm. We boarded to the plane on time. But spirit airlines deplaned all the passengers about one hour later. The crew said they are waiting for the pilot who has not arrived yet. Finally the plane departed 5:10 pm, about 3 hours delay.

Not Verified | Hundreds of flights on multiple airlines and this one is the worst. Don't be fooled by lowish prices. At the end of the day, after all your extra fees, you will most likely pay significantly higher fees than just flying a reputable airline. Very unorganized. I paid $54 for a bag that fit perfectly under my seat. Save your money and frustration and fly another airline. Other passengers expressing the same and similar frustration. Leg room seems smaller than other airlines I've flown.

Not Verified | After noticing my flight was 30 minutes past it’s boarding time I approached the Spirit counter to inquire what was going on and they informed me my flight was delayed seven hours, they were not going to compensate me for my delay, did not inform me about the delay and had no concerns about my wasted time. After talking with several managers all I was told was that they would give me my money back. Spirit Airlines is the worst airline.

Not Verified | I missed my first flight for a round trip flight so I had to find another way to get to my destination. I thought I could take my 2nd flight back because I had still paid for it but on the day of the flight I found out that if you miss the first flight in a round trip, they automatically cancel your 2nd flight without any notification. I paid for both flights and I understand it was my fault that I missed the first flight, but at no point was I notified that my 2nd flight was cancelled even though I had paid for it. Spirit won’t even give me a credit for the 2nd flight to use on my next flight.

✅ Trip Verified | Orlando to Chicago. Always late and cancellations. You get what you pay for, if you want to be on time for your meetings just pay $200 more, and fly with a decent airline.

Not Verified | Never again!! I repeat never again! Do not use this airline. I booked a trip for my children for a vacation and paid in full online. Arriving at the airport this morning to board the plane at 8am in Orlando they would not allow them to board. Said they upgraded seats which was a lie. And even if they did and couldn’t pay for them we already booked seats. So as of right now, today 3/30/21 my kids are stuck in Orlando not knowing anybody until the next flight leaving at 10.40pm. I had to cash app them money to pay more for them to be able to catch the next flight when this trip was paid in full a month ago. Not a happy customer. Talk with customer service and they were very rude and would not listen. 15 hours in an airport because this airline would not let them board the plane. I will never I repeat never use this airline again.

✅ Trip Verified | I was all ready for a bad experience on my flight but I was pleasantly surprised. Outside of the seats being small and not very comfortable, our Flight Attendants and all staff were so pleasant. Even when I wasn't so sure about my bag being in the guidelines the gate agent helped me with my bag. The flight attendants were so friendly and funny. On our trip back the Flight attendants were not nearly as friendly but more matter of fact, but it didn't matter as we made it to our trip safe and made it back safe and on time.

✅ Trip Verified | The worst experience I have ever had flying anywhere. It started checking in our bags when we were shamed for being there an hour early. We were told that our bags might not make the flight. We asked why such a rush and she acted as if it was our first time flying. Then we get to the gate mind you with plenty of time. We ended waiting to board an additional 45 minutes. Flight was supposed to leave at 7.00 then didn't finish boarding until 7.45. The reason being is because their organization at the gate was awful. Once we get on the plane we had to ask folks to move out of our seats. Yep how is that possible with assigned seats (I guess not Spirit Airlines fault but it seems like the folks who fly Spirit are not the smartest). Sorry seems awful, but you no what it is the truth. You get what you pay for. Then the flight attendants had no idea how to be professional. And guess what all along the way you were charged for everything. Bags, water, seat assignments, etc. It wasn't that much cheaper than other reputable airlines. Oh! Forgot to mention one of the other passengers made a threat towards me. Not sure why, that is what you are working with on Spirit.