Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5109 reviews
2/10
3 star Skytrax Rating
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10/10

"Excellent customer service"

(United States)

Not Verified | Excellent customer service! Reservation agent went above and beyond to help my teenage daughter with rebooking her reservation after she lost her flight, he was excellent.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTampa to Fort Lauderdale
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"flight attendants were so nice"

(United States)

Trip Verified | The flight attendants were so nice and told me happy birthday over the cabin speaker! Made a good first flight. Heaven and Marla were super nice!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis to Atlanta
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Their customer service is terrible!"

(United States)

Not Verified | They postponed the flight for 4 hours, at the time when boarding was meant to start, claiming weather as an excuse, whereas other airlines were flying to the same destination without issue. I got to the boarding gate, I was told that I cannot board with my personal item (very small bag), that I have to pay for that separately. They threatened to close the gate on me if I do not go ahead to pay an extra $65 for hand luggage. Meanwhile, my ticket which I purchased from Priceline, clearly noted that personal items are covered in the ticket, while checked-in back costs $55. I had no choice but to pay. Their customer service is terrible! Their air hostesses are unsuitable for the job. Please save yourself from the stress and exploitation - Avoid Spirit Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTampa to Chicago
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Rude staff, worst customer service"

(United States)

Trip Verified | Worst experience ever! The communication is super slow. Calling an agent is a headache because you have to waste literally 2-3 hours. Lazy reminders on flight dates. Rude staff, worst customer service. They charge you extra for literally everything and you end up paying as much for it as any other high rated airlines. It's so not worth it, you will at least be treated better in other airlines for the same amount of money that you pay. Time is also money and if you add your time wasted and the services you don't get, plus the frustrations, the low cost turns to be more expensive in many ways.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDallas to Las Vegas via Cleveland
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Spirit Airlines is a total thief"

(United States)

Not Verified | I paid for insurance on my flight from MN to FL. Because of COVID travel distractions that changed in FL, we couldn’t fly. Spirit Airlines refused to not only reimburse us but to even give us our money credit. Spirit Airlines is a total thief.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis to Florida
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cancelling all flights into Ft. Myers"

(United States)

Not Verified | I'm fine with the limited legroom, uncomfortable seats and bare bones flying experience Spirit offers. What's not acceptable is Spirit cancelling all flights into Ft. Myers for the week booked, including our flights and not even bothering to email me. After 20+ minutes on hold I finally spoke with an rep who advised that my payment would be credited to future travel. I have no desire to ever book with Spirit again and had to fight to get my money back. There were eight of us traveling and now we need to make alternative travel plans and Spirit wasted 3 days. I happened upon the cancellation while checking flights for that week, otherwise, I may not have known until we arrived at the airport. I asked if they would fly us into FLL - 2hrs away - at the same price since there were similar flights (day/time). Even though it was an extra 2 hrs of driving and we'd have to now eat the cost of a rental car, Spirit refused to make the switch without charging the extra $30/person. THEY cancelled our flights. I had another flight booked for March to FLL and actually received an email from Spirit that they cancelled my nonstop early morning flight and switched me to a flight with an 8 hr layover, effectively killing my entire day. Unacceptable. When buying bare bones airfare, you shouldn't be surprised with seats that are as comfortable as a wooden park bench, but you should be able to count on the airline meeting their end of the agreement and providing the flight, and at the very least sending an email to let you know they cancelled the flights. Book anywhere else if you want to be somewhere specific on a specific date. You cannot count on Spirit to not cancel your flight.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBaltimore to Ft Myers
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"charging me $217 for my luggage"

(United States)

Not Verified | Worst travel experience of my life. They fleeced me with charging me $217 for my luggage. They let me through the checkin to get to the gate to charge me a premium for carry-on over check-in. The customer service was terrible as if they took pride in being terrible and rude - it’s the only thing they are good at. I would not recommend traveling with them. I would have saved money flying American for what they charged us for our luggage. Save yourself the frustration and choose anyone else.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Charlotte
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"What happened to social distancing?"

(United States)

Not Verified | Today on January 31, 2020, my family and I were supposed to take a Spirit Flight from Michigan to New York. During the boarding process, the flight attendant asked us to put a mask on our two year old daughter. However, our daughter is unable to wear a mask due to her low grade autism disorder and other medical conditions. They told us if she cannot wear a mask, they will have to cancel this flight and put us on a different flight. We didn’t agree with that logic because it didn’t make sense to us. Why would she magically decide to wear a mask on the next flight if she can't wear a mask on this one? We asked them if she can use a pacifier in place of a mask but they refused. We tried to put a mask on our baby but she was crying and rolling on the floor covering her mouth and screaming no mask mommy, no mask. Everyone on the flight watched the drama unfold and the flight crew did nothing but scoff at the idea that a 2 year old can't wear a mask! The flight attendant displayed disgusting behavior. They subsequently let a 4 year old go inside the flight without a mask. If they honestly cared about public safety, why are they completely packing all of their flights? ALL other airlines close the middle row in between passengers but Spirit packs everyone in their planes like sardines and then expects everyone to be safe? What happened to social distancing? If they cared so much about my daughter wearing a mask they should ban all travel for children who cannot wear masks, including infants! They can exhale contaminated air just like adults, no? This airline, their mask policy, their employees and their cramped airplanes and all TRASH. This goes without saying but I will never take this Spirit again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDetroit to New York
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"unbelievable how bad this airline is"

(United States)

Trip Verified | One of the worst airlines i have ever been on. The customer service is horrible, they nag and stalk you. If you are looking to have calm, easy, no stress trip do not, I mean do not fly Spirit. You have to pay for everything from water to bags, nothing like United and Jetblue. If you want have a nice normal flight spend the extra few dollars to fly with a good airline. I will never get on another plane that is Spirit affiliated. There is also no wifi on the planes and the seats are like sitting on cardboard mixed with cement, I couldn’t really decide between the two. I’m pretty sure the floor in a restaurant is more comfortable to sit on then these seats. Also I am 5.2 and my legs don’t fit in the seat, unbelievable how bad this airline is.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNewark to Fort Lauderdale
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"A super spreader possibility"

(United States)

Trip Verified | Never, ever again. Packed in. No covid distancing. Disgraceful. Full flight. A super spreader possibility. I heartily suggest you do no choose this carrier.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Boston
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no