Spirit Airlines

✅ Trip Verified | I am highly unsatisfied with this flight. I had a flight scheduled for today just to get to the airport and be told that the flight was overbooked and I didn’t have a seat. I bought the ticket weeks ago and because I didn’t buy assigned seating I didn’t have a seat. I didn’t care to have assigned seating as long as I had seat on the plane. So people that bought the tickets after me who purchased assigned seating came before. How is it possible to overbook a flight as if you don’t know how many seats you have. Assigned seating is optional. I was also having technical issues with the website and I had been on the phone with them all morning to try to resolve it. I couldn’t check in due to this issue. I was hung up multiple times by the automated system, the second rep claimed he couldn’t hear me anymore after not knowing what to tell me and the third rep was the one who got the issue fixed for me. I was finally able to check in after 4 hours of calling back and forth and that is when they show you the board time. Not helpful for people having technical issues and they don’t have tech support. Wait times was almost an hour every time I called. I was trying to fly out for work and taking my family with me. Flights are important to people and it should not be okay for you to boot people off of the plane because you overbooked it and force them to buy assigned seating. We should just be able to sit in any available seat because we bought a ticket. So I am here not hoping that my refund is approved. The lady at the airport was very very nice which is why I didn’t take my frustrations out on her. She was about the best thing about the whole experience.

✅ Trip Verified | Do not fly Spirit Airlines if you value your time and money! Worst flight I have ever been on, and I have flown over 100 times. The flight was delayed 3.5 hours from Chicago O’Hare to Myrtle Beach South Carolina and a 4 hour delay on the way back to O’Hare. Absolute worst airline all around! Flyer Beware!

Not Verified | I had a laptop bag and my handbag, and I was told to either combine the two or pay 60 dollars. I've been travelling like that, even with Spirit Airline in the past month, with no problem. I had to throw away my laptop bag. I'll never use this airline again.

✅ Trip Verified | Worst airline I have seen. Our flight from PHL to FLL delayed because of airline mistake and because of that we missed Our connecting flight sprint FLL to LAX. Their Customer service at Fort Lauderdale said that flight got delayed because of weather but weather was super warm and good in both places. When we asked them to book our flight and they gave flight after 2 days and they didn’t provide hotel. Their customer service entertained us at night 12 after 2 hours standing on line with kids. No hotel, no next day flight. We ended up booking new ticket on jet blue and stayed in airport with kids whole night. People who travel with family. Please don’t choose Spirit.

✅ Trip Verified | I’ve flown with Spirit Airlines multiple times and all my experiences have been good. You can take a “personal item” for free, like a backpack. I can usually fit all my trip items in the book bag. I did have to check a suitcase with my past trip. It’s 50 dollars for a bag under 40 pounds. I know you can bring a bigger carry on the plane as well, not sure of the price. I’ve had no issues with customer service or boarding. The tickets are dirt cheap, there’s no WiFi or power and with a little planning it’s not an issue. Super affordable and snacks are offered by the always friendly flight attendants. I would 100% recommend Spirit Airlines. Planes are very clean also.

Not Verified | The worst airline I ever met. We had been delayed so many times and had to stop in different states so that took and wasted so much time and the flight attendant was rude and so much attitude.

✅ Trip Verified | I fly at least 2x a week on a number of airlines. This was my first and last time flying Spirit Airlines. They hook you with the low price and then charge you for everything. Including your carry on! Customer service is horrible!

✅ Trip Verified | Zero customer services, they only collect money, they are the only ones where you pay for the small bag, very bad and rude personnel. Their ticket prices are high, they ask you and then water if they offer it inside the ticket.

Not Verified | Worst experience ever due to total unprofessionalism of the crew as well as the most unorganized organisation I've ever dealt with. They left 10 people with no connecting flight due to their error (2 hour maintenance delay). So we were all stuck in the airport for over 3 hours trying to find a room to accommodate us all as well as the earliest flights out the next morning. I wish I could give a negative score. Just horrible.

✅ Trip Verified | Worst experience ever, we showed up at the airport 2 hr before hand to check in and get situated. Got in line to check in my bags and was told to get out of the line and do it on the kiosk. Had trouble in the kiosk do you it not taking my payment. Not have of any agent or representative around to help with the issue. Had another traveler help me. Had to wait in line for 1 hr 30 mins to get bags checked in. Have if my flight at 730 am. So chaotic in the security line that my children started to freak out and cry. People were arguing with a representative in that line. There was no type of help nor was there any direction in any form. As soon as we check in bag had to go wait in that line for 25 mins. Haveing to walk out side for the line. Ali most missed my flight do to this. I don’t think I will be flying with them after this. My children are now scared to go on another trip due to this. It was a traumatic sense for my 3 yr due to it being her first trip. Btw the charge for everything on the flight WiFi, water, snacks.