Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5109 reviews
2/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

"100% recommend Spirit Airlines"

(United States)

Trip Verified | I’ve flown with Spirit Airlines multiple times and all my experiences have been good. You can take a “personal item” for free, like a backpack. I can usually fit all my trip items in the book bag. I did have to check a suitcase with my past trip. It’s 50 dollars for a bag under 40 pounds. I know you can bring a bigger carry on the plane as well, not sure of the price. I’ve had no issues with customer service or boarding. The tickets are dirt cheap, there’s no WiFi or power and with a little planning it’s not an issue. Super affordable and snacks are offered by the always friendly flight attendants. I would 100% recommend Spirit Airlines. Planes are very clean also.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Latrobe
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"worst airline I ever met"

(United States)

Not Verified | The worst airline I ever met. We had been delayed so many times and had to stop in different states so that took and wasted so much time and the flight attendant was rude and so much attitude.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSan Diego to Houston
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Customer service is horrible"

(United States)

Trip Verified | I fly at least 2x a week on a number of airlines. This was my first and last time flying Spirit Airlines. They hook you with the low price and then charge you for everything. Including your carry on! Customer service is horrible!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrange County to Las Vegas
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Zero customer services"

(United States)

Trip Verified | Zero customer services, they only collect money, they are the only ones where you pay for the small bag, very bad and rude personnel. Their ticket prices are high, they ask you and then water if they offer it inside the ticket.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Myrtle Beach
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"total unprofessionalism of the crew"

(United States)

Not Verified | Worst experience ever due to total unprofessionalism of the crew as well as the most unorganized organisation I've ever dealt with. They left 10 people with no connecting flight due to their error (2 hour maintenance delay). So we were all stuck in the airport for over 3 hours trying to find a room to accommodate us all as well as the earliest flights out the next morning. I wish I could give a negative score. Just horrible.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAkron to Charlotte
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Worst experience ever"

(United States)

Trip Verified | Worst experience ever, we showed up at the airport 2 hr before hand to check in and get situated. Got in line to check in my bags and was told to get out of the line and do it on the kiosk. Had trouble in the kiosk do you it not taking my payment. Not have of any agent or representative around to help with the issue. Had another traveler help me. Had to wait in line for 1 hr 30 mins to get bags checked in. Have if my flight at 730 am. So chaotic in the security line that my children started to freak out and cry. People were arguing with a representative in that line. There was no type of help nor was there any direction in any form. As soon as we check in bag had to go wait in that line for 25 mins. Haveing to walk out side for the line. Ali most missed my flight do to this. I don’t think I will be flying with them after this. My children are now scared to go on another trip due to this. It was a traumatic sense for my 3 yr due to it being her first trip. Btw the charge for everything on the flight WiFi, water, snacks.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to St. Louis via Los Angeles
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Not 1 free baggage"

(United States)

Trip Verified | They charge less than other airlines, but get you in other ways. Not 1 free baggage. No snacks or water but will come down the isle to charge you (Over priced) for snacks and water. Pay extra for a seat. Flight left 45minutes later than originally scheduled.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Orleans to Orlando,
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"rude and uncaring personnel"

(United States)

Trip Verified | Our flight departed at 6 am on June 20th with 1 person checking in everyones baggage. Then when we got that taken care of the exact same luggage that we came to Vegas that was $60 was $95 because weight was 4 more pounds with the exact same luggage. Everyone was rude even going through security with no treys to put our shoes in but it was all our fault. Then we boarded onto the flight with COVID rules. Fell asleep twice to be awaken twice because my mask wasn’t over my nose. Wish I could rate zero . Proud to have complain on Spirit out of Vegas location, very rude and uncaring personnel.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLas Vegas to St. Louis
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the most unorganized and chaotic airline"

(United States)

Not Verified | Spirit Airlines is the most unorganized and chaotic airline I have ever dealt with. The boarding process is chaotic and the staff are so rude and unprofessional. The flights are constantly delayed. I was supposed to go home Monday, but my flight got delayed and then canceled..there was no accommodations for this. Basically, I was told the flight is canceled, get your stuff and figure it out. When I got a new flight, it had me going to California and layover on Friday. Where am I going to stay for three days, how I was going to pay for it. The staff in Vegas were very unprofessional and rude.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Chicago
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst experience ever!"

(United States)

Trip Verified | Well to start the boardings time was at 430 they were late with that next we find out the plane was too hot for us to get on. Ok so then we finally got on its it's hot as heck. The seats are small, seats don't recline and there were no real pockets to put your stuff in. Next the tray table was so small you couldn't fit anything or there. Next let's get to the snacks. No water no coffee nothing was free for the customer. I get it fly cheap one stop ok, but still customer would come back even if you gave them some free snacks, pops, chips, something. So for me I dont know if I'm flying again with them. Worst experience ever!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Louisville
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no