"This airline nickels and dimes you to death"
Cindy Williams (United Kingdom)
✅ Trip Verified | I flew Spirit Airlines, their customer service is the worst. Will never fly them again. I went up to check in my bags and their e-ticket machine was not working and also had to check in my granddaughter, she was bought on a different reservation but they said they could not help me and that I would have to pay extra if they checked me in. This airline nickels and dimes you to death. They are very rude and and would not even listen. It will be the last time I fly Spirit.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Washington DC to Tampa |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Not customer service focused at all"
Terry Stringfellow (United States)
Not Verified | The worst customer service ever. The lay over in Vegas would have turned into my 17 year old son spending the night there alone. Baggage was paid for, but I pulled his bag off. They would not refund my money. Countless phone calls, long waits. I wouldn't recommend this airline. Not customer service focused at all.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Atlanta to Seattle |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"I should have gotten $200 refund"
Tempey Berube (United States)
✅ Trip Verified | I paid for Big Seats which had one stop there, so I had to pay double for the seat. Our fight got cancelled because of bad weather so we got another flight the next day. It was nonstop so I only needed one set of Big seats. I should have gotten $200 refund but they were only giving $104. Never again.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Myrtle Beach to Hartford |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"delayed 4 times before they canceled it"
J Birchfield (United States)
Not Verified | Our flight was scheduled to leave at 3.35, it was delayed 4 times before they canceled it. We were at the airport for 8 hrs. This is the last time I will book our flight with this airline.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Orlando to Cleveland |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Spend a little extra money to book with a reputable airline"
T Graves (United States)
Not Verified | My flight boarded at 8am at ORD so I stayed in a hotel by the airport the night before. I received an email at 4am that said my 8am flight was delayed until 4.45pm. At 5.30am I received another email delaying until 5.50pm. I arrived to airport around 1pm to only receive another email that said the flight was delayed a third time to 11.20pm and not arrive to Fort Meyers until 7.23pm. I paid for a nice hotel to spend the evening at that I wont even get to enjoy. I paid extra for the rental car to pick it up earlier. I made reservation for activities and I was not able to get refunded. I have lost well over $500 dollars because of Spirit Airlines. I have contacted Customer Services and they were no help whatsoever. Spend a little extra money to book with a reputable airline.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Chicago to Fort Myers |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Awful experience"
Ryan DeBenedittis (United States)
✅ Trip Verified | Awful experience. First flight was delayed 4 hours because the air conditioner did not work - we sat on the plane for 2 hours with a cabin temperature of 87 degrees F. Flight home was scheduled for 10am and was cancelled at 6am the morning of and we were out on a 10pm flight (12 hours later) and compensation $42 for meal vouchers for two of us (equates to $1.75 per hour for the inconvenience). Tried to talk to a person at the counter and she was dismissive and told us there was nothing they could do. Called spirit up and was put on hold for 2 hours waiting to talk to a supervisor. Ended up flying home on Southwest for twice the cost. Thanks for the great experience Spirit - 0/10.
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Orlando to Baltimore |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Book Frontier before Spirit"
Paul Desmond (United States)
Not Verified | Spirit Airlines is always my last choice. Nothing about this trip has proved me wrong. There is nothing worse. Not even Frontier. Book Frontier before Spirit.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Houston to Denver |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Customer service is the worst I’ve seen and I fly often"
T Morris (United States)
✅ Trip Verified | I’m in the marine corps, and wanted to go home on leave. I booked a round trip home. LAX to Denver and back. It was a Friday night after work and I was heading to the airport and missed my flight. I had to book a different flight home. So my leave came to an end, and I find out because I did not make my first flight Spirit Airlines canceled my $85 round trip. Without even so much as notifying me I tried to get it resolved but their customer service people who would not answer, and then kept putting me on hold till the call would drop. At the airport I was basically notified it was my fault. So I had to pay an additional $160 to the airline or a flight I already paid for. Customer service is the worst I’ve seen and I fly often. Overall terrible airline, people, service, aircraft, and just lack common cursory. I encourage people to stay away from Spirit Airlines.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Denver to Los Angeles |
Date Flown | June 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"lacks integrity and customer service"
B Sands (United States)
✅ Trip Verified | Fort Lauderdale to Montego Bay. Run! Do not fly with this airline even if the price looks good. There is always some kind of hidden agenda and you will find yourself paying more for a cheap flight. They find a way to make you miss your flight by switching the airline waiting station and overcharge you for carrying on or any luggage you fly with. I would not fly with them even if they offer me a free flight! Why? Because this company lacks integrity and customer service. Even if they claim that they will refund you, they are lying! You are just a number to them and they only want your money.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Fort Lauderdale to Montego Bay |
Date Flown | August 2020 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"totally messed up my flight"
Andrew Carpenter (United States)
Not Verified | They totally messed up my flight by booking only my return flight. Then when I caught it (within a hour of booking) they told me there were no more flights out the day I needed it. Then refused to refund me. Not to mention it took me hours on the phone to reach anyone live because their online options stink, just to be told no refund. Absolute trash. Never fly with these fools.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Kansas City to New York |
Date Flown | June 2021 |
Value For Money | 12345 |
Recommended | no |