Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5111 reviews
2/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"This airline nickels and dimes you to death"

(United Kingdom)

Trip Verified | I flew Spirit Airlines, their customer service is the worst. Will never fly them again. I went up to check in my bags and their e-ticket machine was not working and also had to check in my granddaughter, she was bought on a different reservation but they said they could not help me and that I would have to pay extra if they checked me in. This airline nickels and dimes you to death. They are very rude and and would not even listen. It will be the last time I fly Spirit.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington DC to Tampa
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Not customer service focused at all"

(United States)

Not Verified | The worst customer service ever. The lay over in Vegas would have turned into my 17 year old son spending the night there alone. Baggage was paid for, but I pulled his bag off. They would not refund my money. Countless phone calls, long waits. I wouldn't recommend this airline. Not customer service focused at all.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Seattle
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I should have gotten $200 refund"

(United States)

Trip Verified | I paid for Big Seats which had one stop there, so I had to pay double for the seat. Our fight got cancelled because of bad weather so we got another flight the next day. It was nonstop so I only needed one set of Big seats. I should have gotten $200 refund but they were only giving $104. Never again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMyrtle Beach to Hartford
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"delayed 4 times before they canceled it"

(United States)

Not Verified | Our flight was scheduled to leave at 3.35, it was delayed 4 times before they canceled it. We were at the airport for 8 hrs. This is the last time I will book our flight with this airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Cleveland
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Spend a little extra money to book with a reputable airline"

(United States)

Not Verified | My flight boarded at 8am at ORD so I stayed in a hotel by the airport the night before. I received an email at 4am that said my 8am flight was delayed until 4.45pm. At 5.30am I received another email delaying until 5.50pm. I arrived to airport around 1pm to only receive another email that said the flight was delayed a third time to 11.20pm and not arrive to Fort Meyers until 7.23pm. I paid for a nice hotel to spend the evening at that I wont even get to enjoy. I paid extra for the rental car to pick it up earlier. I made reservation for activities and I was not able to get refunded. I have lost well over $500 dollars because of Spirit Airlines. I have contacted Customer Services and they were no help whatsoever. Spend a little extra money to book with a reputable airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Fort Myers
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Awful experience"

(United States)

Trip Verified | Awful experience. First flight was delayed 4 hours because the air conditioner did not work - we sat on the plane for 2 hours with a cabin temperature of 87 degrees F. Flight home was scheduled for 10am and was cancelled at 6am the morning of and we were out on a 10pm flight (12 hours later) and compensation $42 for meal vouchers for two of us (equates to $1.75 per hour for the inconvenience). Tried to talk to a person at the counter and she was dismissive and told us there was nothing they could do. Called spirit up and was put on hold for 2 hours waiting to talk to a supervisor. Ended up flying home on Southwest for twice the cost. Thanks for the great experience Spirit - 0/10.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Baltimore
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Book Frontier before Spirit"

(United States)

Not Verified | Spirit Airlines is always my last choice. Nothing about this trip has proved me wrong. There is nothing worse. Not even Frontier. Book Frontier before Spirit.
AircraftA320
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHouston to Denver
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Customer service is the worst I’ve seen and I fly often"

(United States)

Trip Verified | I’m in the marine corps, and wanted to go home on leave. I booked a round trip home. LAX to Denver and back. It was a Friday night after work and I was heading to the airport and missed my flight. I had to book a different flight home. So my leave came to an end, and I find out because I did not make my first flight Spirit Airlines canceled my $85 round trip. Without even so much as notifying me I tried to get it resolved but their customer service people who would not answer, and then kept putting me on hold till the call would drop. At the airport I was basically notified it was my fault. So I had to pay an additional $160 to the airline or a flight I already paid for. Customer service is the worst I’ve seen and I fly often. Overall terrible airline, people, service, aircraft, and just lack common cursory. I encourage people to stay away from Spirit Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Los Angeles
Date FlownJune 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"lacks integrity and customer service"

(United States)

Trip Verified | Fort Lauderdale to Montego Bay. Run! Do not fly with this airline even if the price looks good. There is always some kind of hidden agenda and you will find yourself paying more for a cheap flight. They find a way to make you miss your flight by switching the airline waiting station and overcharge you for carrying on or any luggage you fly with. I would not fly with them even if they offer me a free flight! Why? Because this company lacks integrity and customer service. Even if they claim that they will refund you, they are lying! You are just a number to them and they only want your money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Montego Bay
Date FlownAugust 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"totally messed up my flight"

(United States)

Not Verified | They totally messed up my flight by booking only my return flight. Then when I caught it (within a hour of booking) they told me there were no more flights out the day I needed it. Then refused to refund me. Not to mention it took me hours on the phone to reach anyone live because their online options stink, just to be told no refund. Absolute trash. Never fly with these fools.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKansas City to New York
Date FlownJune 2021
Value For Money 12345
no