Spirit Airlines

✅ Trip Verified | Their workers in Baltimore airport are so rude and yelling to people and never help or try to solve problems. They charge me $250 for just two luggage. It is totally scam. I never fly with that company.

Not Verified | The flight itself was not bad but Spirit does not handle your baggage properly. I flew in with a car seat, checked it in with my baggage. When I made it to my destination I never received my car seat. I was told it would arrive the next morning flight, still no car seat, 3 days later still no car seat. I have filed a claim and complaint and I have not received even a phone call. I will never fly with Spirit again or recommend anyone else to.

Not Verified | Spirit claims to help people save money, BUT should you want to cancel a flight, if it is more than 24 hrs after booking, not only do you lose money in fees but the balance is given as a reservation credit that is only good for 2 months. Customer service is happy to waste your time asking you to “bear with me” while they research the matter only to turn around and give you a scripted reply advising that their hands are tied and all you can get is the reservation credit amounting to a fraction of the original cost of your tickets. Rest assured I will not look to Spirit for saving money at the detriment of a quality experience. In the future I will certainly be taking my business elsewhere.

✅ Trip Verified | Lost luggage and broken Carseat. I was ok with the trip up until I needed customer service which is non existent with this company. I will never fly Spirit again.

✅ Trip Verified | I always said I wouldn't fly this airline but as you see, unfortunately I tried them. I regret making that decision! I tried using their online customer service and all that does is cause more aggravation. I booked through them and was told my seating went through a different company. I have to deal with them. I will never ever use this airline again and will definitely let anyone who asks my opinion know.

Not Verified | Very uncomfortable seats, always late and the cherry on the cake, lost my baggage and no one has call me about it. Try to call with no luck. Use the QR code to claim my baggage missing haven't got answer. Customer Service doesn't exist. I don't know what to do, no one to talk from the airline. First and last time flying with this airline.

Not Verified | The flight from BWI to Ft Lauderdale, Florida was late in leaving so the connecting flight from Ft. Lauderdale to Denver was in jeopardy. As time went on we talked to the agent in BWI about missing our connecting flight and was assured we were booked on a Southwest flight to Denver upon arrival to Ft Lauderdale. Upon arrival in Ft. Lauderdale there was no flight or booking with Southwest. Needless to say we were lied to just to keep us quiet. In talking the an agent in Ft. Lauderdale we were practically called liars in telling her what we had been told in BWI. Both agents were very rude and condescending. We were booked on flight for the next day. Because of health issues we felt it was imperative to get home to Denver as soon as we could. We therefore booked a flight on Southwest for early the next morning. This cost us an extra $1000. We understood the weather delays but we were lied to and called liars. No way to run an airline.

Not Verified | My wife and I had a 12:36 flight to Nashville with a two hour delay in Fort Lauderdale, Florida. The flight out of Philly was a half hour late. It had been raining in Florida, however, we landed with no problem. While taxiing to the gate, a flight attendant announced we would be waiting on the tarmac for approximately twenty-five minutes due to a plane still loading at our respective gate. Forty-five minutes later we began moving. We were scheduled for Gate F 6, The Nashville flight would be departing F 8. Instead we wound up at Gate G 12. In Fort Lauderdale G to F is one end of the airport to the other. There were twelve passengers who had to make the connecting flight to Nashville. To the credit of the flight attendants, they requested that the passengers let the twelve Nashville people off first. The twelve became about thirty. Debarking we had approximately five minutes to run through the airport. Needless to say the Nashville plane already left. There was no one at the gate to give us some insight regarding what to do. Somehow we found the was a Spirit customer service desk back at Gate G 10 - another trek through the airport, The young lady behind the desk reacted like we were bothering her. Her response, "We could take the next Spirit flight the next day at 4:30 pm. Have a nice day." We had a hotel in Nashville booked plus a tour booked the next morning, She said it was not the airlines fault but our fault for being on a plane waiting over forty-five minutes to find a gate. Another young lady named Devin came. At least she was more empathetic to our situation. Finally some manager arrived. He stated Spirit was not responsible for us missing the Nashville flight blaming first the weather (we had no problem landing) then blamed the airport. Finally he offered a refund if we wanted. Where do we stay? What do we do? One of the twelve found a nine-thirty Jet-Blue Nashville flight which we booked. We left Philadelphia at 12:45 pm and arrived in Nashville at 12:30 am add another half hour by the time we got to our hotel. Delays happen but it was the lack of concern by the Spirit personnel with the exception of Devin and the flight attendants. They could have found us the Jet-Blue flight or, God forbid, put us up for the night. We were literally on our own. My wife and I are also "Spirit Club" members or whatever the call their group. I found a definite lack of good spirit with Spirit. Their customer service was of no service.

✅ Trip Verified | Spirit Airlines have the worst agents! Delayed from the check-in lines, having to move from one line to another because we are apparently standing in the wrong lines! Forcing us to pay extra $$ close to $400 and change a flight when we now only have 30mins remaining to go past TSA. Our 6.10am flight completely changed without our notice so we'd not have a direct flight. We accept and wait for a new 3pm flight. Guess what? The flight is delayed now, its not the agents delaying our flight and taking responsibility! Then they say our small bag is a check-in bag! Overall you pay an arm and a leg, super expensive when you fly Spirit! Over 40 customers all had to switch their flights because Spirit agents try to purposely make you late! Pay American Airlines or Delta and get to your destination happy and content.

Not Verified | I would never recommend anyone to fly Spirit. I booked a flight in March, which I later ended up having to cancel, but since I did not cancel within 48 hours, I had to receive a credit instead of being refunded on my card. That was fine with me! I just had to speak with a customer service representative to confirm and he said I would receive the credit information in an email. I was sure to repeat my email more than several times due to the representative lacking proper English and comprehension. I asked him if these calls were being recorded in case someone would have to go back due to a mistake on his part. Long story short, although I took the proper precautions, he still managed to send my credit to the wrong email. Someone who did have my last name ,but this person lived in Florida. A person I do not know. This person was able to book three flights under my credit. So when it came time to book my flight, I was told I have three dollars. I have called over and over and have waited on hold for hours, I have left a complaint and still have yet to hear back from anyone at Spirit Airlines. This makes me never want to book a flight again. They are very messy and unprofessional.