Spirit Airlines

Not Verified | This is my 5th time this year flying with Spirit and have never had an issue with my bag until today .. they charged me $65. I’ve used the same bag the other 4 times. If you make rules they should be followed each flight. Was told at the gate anything going in the overhead compartment is considering a carry on and should be charged. Upon boarding the flight numerous ‘personal items’ in the overhead bins but none of those are being charged if you do one better do all not pick and choose.

✅ Trip Verified | We flew from Chicago O'Hare to IAH(Houston) on Jun 27th, 2021 to visit our friends + travel. Our Stroller/car seat/car seat base for my Daughter(9 months old) was received at the "Gate claim". We asked them to keep them because those are mandatory for us to travel with our baby. We landed at IAH around 2 pm. Then, we had to wait for more than 1hour to have our baggage but could not see the stroller/car seat/car seat base. We had to go to the Lost and Found office but no one was there. Then, we tried to find the Spirit counter to ask for help. A guy said they could not help us and gave us a number to call. We tried to call many times but no one picks up the phone. Then I tried to come back to the Lost and Found office to search the help again. Then, one lady tried to open the office for someone also. She looked for our stroller but could not see it. She took me back to the counter and ask the manager to help me. The manager looked at me and said they could not help. Then they gave me a number to call again. We tried to call many times but no one picks up the phone. That was around 4.30 pm. (More than 2 hours back and forth, our baby was exhausted and started to cry. My wife tried to feed her but she did not drink or eat). Then, we could contact someone at the number 678 973 2402. She tried to track the gate claim number and told me that the Stroller/car seat/car seat base are still in Chicago O'Hare. I was shock. I could not go anywhere without the Car seat/Car seat base. We tried to ask Spirit to borrow something because our daughter was really tired. That was around 6pm. But no one helped us. Finally, we gave up. We had to call around and ask our friends to come back another friend to borrow a car seat. We arrived our friend's house at 7.30pm. That means from 2 pm to 7.30pm, we had to stay at the IAH airport with our 9 months old baby. Really disappointed with Spirit Airlines and also the way they support us. Until now, we could not have our stroller/car seat/car seat base back.

Not Verified | Spirit Airlines is no doubt one of the lesser airlines worldwide, from the prices of flights to the baggage fees to the poor refunding system. I’m absolutely repulsed and completely disappointed in myself for yet again taking a chance on Spirit Airlines. The lack of care Spirit Airlines has for their customers is highly concerning and frankly, quality and importance of care is non-existent. It’s time to make some changes, starting with the atrocities that are your planes. There is no appeal there and even less appeal when it comes to everything aforementioned. This is the absolute last time I go with Spirit airlines.

Not Verified | Spirit is officially an airline who will find any way to take your money. I had a flight that was not scheduled to departure for another hour and a half. I arrived there early enough (I’ve always been super punctual with my time) to go through security and get my one single purse checked out to then catch the flight but unfortunately the flight attendants have told me that the doors from security closed three minutes ago. Again I was there early enough to go through security and I was ready to catch my flight but in this case they told me that in order for me to catch the next flight I would have to pay $100 out of pocket. It was clearly vulnerable due to the fact that the date was close to Mother’s Day and I wanted to visit my mom and family for the holiday so I ended up paying the $100 fee. Once I purchased the ticket I start heading towards security and I still see people going through and catching the fight that I was supposed to be in. Now I’m extremely disappointed and sad because I was provided with inaccurate information and robbed of my money. Long story short if you know you’ve done everything responsibly on your end make sure you also stand your ground and get serviced the correct way.

Not Verified | I will never buy cheap flights again. Ended up paying $1500 for the flight and to carry in 3 carry on. Paid for short cut security but the staff told us we didn't. Call them for a refund of just the $18 I paid to the short cut. But they telling me to go online to speak with a agent when I'm on the line with one now. You get what you pay for, next flights will be booked with a better airline.

Not Verified | From BWI the plane was delayed to go to FLL for a connection to DEN. We completely understand the safety of the travelers and staff but the agents knew that we would not make our connection and lied to us they bought tickets for another airline for us to continue our destinations. When we got to FLL we were told by an agent who took 30 minutes to stand in line for her to help one person, was told we were liars by her and the supervisor. The next flight out was the next day so she eventually rebooked us. The issue was there was nowhere to go for the night and we were forced to stay in the airport in baggage claim area as FLL doesn’t allow to be by the gates. Mind you this is happening around 10pm at night. Bottom line Spirit didn’t address the bad behavior of their employees when complained to and they didn’t have a plan when asked. This cannot be the first time they were delayed on first plane and folks didn’t make second. The agent and supervisor were just absolutely rude and inconsiderate as well as no plan for the 20 plus travelers who now had no connection. This situation has caused severe emotional distress on me and my family so be forewarned about bad behavior. Will not be traveling on this airline again very unprofessional agents and extremely unorganized which makes me feel very unsafe flying with them.

Not Verified | I knew this airline was bad but I didnt know it was this bad. I left LAX airport and I had a connecting flight in Fort Lauderdale to Boston. Not only did they board us late from LAX but they left me on the Fort Lauderdale airport. They want us to be nice to them when they made us miss our connecting flight and made us wait 15 hours inside the airport. The customer service gave us incorrect boarding passes so when I went outside to check where my luggage is and tried to come back in, I was stuck outside for more than an hour because they couldn't figure out what this boarding pass is. My plane landed at 7am and I spent 6 hours trying to figure out everything and spirit did absolutely nothing for us. Every single counter we went to, we were given attitude and no questions were answered for us causing us to walk around trying to figure out what was going on. The first counter we went to after we arrived at the gate for our connecting flight and found that out flight left without us, they had the ability to answer every question for us and all 50+ people they left behind but they didnt do anything. The worst part is that they made us wait 15 hours for a standby flight same day at 9pm and they made 20 of us who were on standby for an hour and made sure everyone who had a confirmed ticket to be boarded.

✅ Trip Verified | My son tried to change a flight time on June 4th. He mistakenly made a reservation for a new flight and proceeded to cancel this within minutes. We were unable to reach a human being to help for hours. Finally got his flight changes. They want to give me a 30.00 credit for his error instead of my 155.00

✅ Trip Verified | Left 50 minutes after scheduled departure time due to multiple management errors. Plane was so old that the attendant had to enact the full safety protocols instead of a recorded video. The flight was 1 hour... you get what you pay for...

Not Verified | Spirit Airlines is one of the worst airlines. Immigration was supposed to be filled out from the internet, no one wanted to help! Security took too long and by the time I got to the door to get into the plane (I got their a few minutes early, I still had the chance to get into my flight) they cancelled my flight. I had to pay for my luggage. Even though I didn’t get on the plane, my luggage left without me. I’ve been trying to claim my luggage back but no one wants to help. I wish everyone would read the reviews before flying through Spirit Airlines.