Spirit Airlines

Not Verified | Worst service and massive delays. All day sitting in airport. No explanation why the delay. They just don’t give a damn for anyone’s schedule or emergency.

✅ Trip Verified | First the customer service and the policy is ridiculous! I had to change a flight due to unforeseen circumstances only to be told that I couldn’t get a refund but a credit and it had to be used in a certain amount of time. I rebooked the flight to another location and they tried to charge me the full amount instead of the difference which was more than the actual price. I was on the phone with those people on and off from 9am until 1am the next day and I finally got someone that did what they were supposed to do. Well coming back from New Orleans where our ride was delayed and I got there an hr before I was supposed to go and was greeted by a rude young man who said you need to go to the counter you may have to catch another flight. So I go to the counter and the lady there was rude, she had me go thru all my emails way back from May looking for a code and I was standing there for another 30 minutes only for her to tell me to read the fine print and we can’t help if your Uber was delayed. We have a 2 hour time frame and only a 15 minute grace period to board so I’ll have to catch another flight tomorrow which an additional 600! I was livid, you held me up an additional 30 minutes looking for an email to tell me that and I can’t get home until tomorrow. They would not refund me at all! I had to take another airline to get home and they both left at the same time and they still allowed me to board with them and I cut down my 10 hour ride to 3! It’s cheap for a reason!

✅ Trip Verified | My daughter and I went to visit my mother due to her health and my step father. Paid almost 509 dollars with the boost and chose the front seats. Flight times were delayed 4 times. Final time was around 1:45am. Initial time the 10:55pm. So with the last 1:50am delay arrived around midnight. Right when we approached the very non-customer service girl, she said “you can’t fly”, ”this is the same we told her” and there was another lady. Then a family with a mother and two children, then 2 men. There was no refund, only that the tsa closed at 8pm and that we should have come earlier. Called customer service. Nothing, the text option does not work. Flight to Florida to drop off my daughter almost 500! Flight back 219! This airline is a rip off with just as rude customer service. I purchased my flight by myself back to work at 7:15am something like that through spirit! They charged my card, yet no ticket confirmation to my email! Nothing! The screen went blank on my laptop! Yet did they take the money out - yes almost 800 dollars!

✅ Trip Verified | Ticket prices are a scam. They have the lowest bags allowed so you will have a bag charge and it will be an up charge from the up charge. They lied to us over and over trying to get home after Midnight. No gas, there’s a storm now we don’t have a pilot. Employers are awful and rude and beyond condescending.

✅ Trip Verified | After waiting in a line of chaos at the New Orleans ticket counter for over 40 minutes to drop off my checked bag that I paid over $50 to check, I made it to the gate as the doors for my flight were closing. The supervisor at the gate, treated me as if I were accused of a horrific crime when I asked for assistance. She would not make eye contact with me, would not answer my questions and literally dismissed me to the ticket counter of chaos. Following this, I called customer support and after long waits got no assistance. Even if it were my fault that I missed my flight, I should have at least received some assistance. Shameka and the unhelpful customer support representatives have obviously forgotten that it is the patronage of customers like myself that keep their paychecks coming. Never again will I spend money to pay Shameka and the like to treat me like a dog.

Not Verified | Do not ride with Spirit Airlines! My family and I were trying to get back home to PA after our trip to Florida this past week. We arrived at the airport at 2 pm, went through bag check in, security, and waiting for the plane, which all added up to around 4.30pm-5.00pm ish. Around an hour later, our flight was delayed for an 1 hour and a half. Our plane lands, we boarded the plane, they made us buckle in and get us ready for our flight, only to tell us 2 hours later of sitting on the plane that our flight was canceled. The staff on the plane were rude and the directory inside the Spirit international check in was terrible. The day after (today July 12, 2021), we are taking another flight to a nearby city to where I live in PA. Again, only for them to tell us that our flight is delayed. Their excuse for the flight cancellation yesterday was because the pilot was too tired to fly the plane and today they’re short on flight attendants. I highly recommend anyone considering flying with Spirit take your time and money elsewhere. This is a terrible airline and my family and I will never be riding with Spirit Airlines ever again.

✅ Trip Verified | I call Spirit Airlines the One Time Flight for the sole purpose that you will fly once and never again. The attendant at the front before checking into TSA was trained and only trained to make you as irate as possible. Besides from getting into the details which I’m sure you have all read on here already, they are made to take as much money from you as possible before you get in on that flight. “It’s policy to check in your small bag” is what they are trained to say. And don’t get mad, because they threatened to call Sheriffs Office on you if you get mad. This is by far the worst flight experience I’ve ever had with any airline.

✅ Trip Verified | The staff were pretty rude, I had problems before with Spirit but I was thinking what can go wrong with a 1 hour 20 min flight, well on our way to Pensacola the person that boards passengers to the plane yelled at me because I was waiting on my husband who was stopped by another person and asked him to change his mask, no reason for her to yell at me, she actually threatened me to pull me out of my flight. Here in Pensacola the counter service crew was bad, they seemed to hate their job and passengers, we told the only pleasant guy that was on the check-in machines that we had already checked in online so he asked us to go straight to the counter, well the lady sent us back to the machine to print our baggage ticket, when we got back to her she told us that she can’t receive our luggage 4 hours before our flight - when honestly I didn’t have that issue before with other airlines. This is just bad service after bad service, this is not the first time but for sure the first time I been mistreated in both airports.

✅ Trip Verified | Their workers in Baltimore airport are so rude and yelling to people and never help or try to solve problems. They charge me $250 for just two luggage. It is totally scam. I never fly with that company.

Not Verified | The flight itself was not bad but Spirit does not handle your baggage properly. I flew in with a car seat, checked it in with my baggage. When I made it to my destination I never received my car seat. I was told it would arrive the next morning flight, still no car seat, 3 days later still no car seat. I have filed a claim and complaint and I have not received even a phone call. I will never fly with Spirit again or recommend anyone else to.