Spirit Airlines

Not Verified | Spirit delayed my round trip flight, both ways are changed from 6pm departure to 11pm (red eye flight). I click on their ONLINE CHAT service, spent time back and forth, and when I chose to get refund, suddenly, their customer service are busy, please use our whatsapp services. Pick up my cell phone, whatsapp Spirit, same thing, after back and forth message, right where I chose fund, suddenly, they are busy, someone will contact you, that someone never called so we are stuck with the redeye flight. This is my last time flying Spirit. It is worth every dime to fly with a better quality airline. Oh and when I tried to summit a complaint on Spirit's website, it never went through, 30 minutes later, it is still processing.

Not Verified | My family and I were supposed to be flying to Florida on 8/1/21. Our flight was canceled last minute due to “no crew”. The next day we were supposed to fly out and they once again cancelled our flight last minute. We have been trying to get ahold of someone for 6 hours and have not been able to get anyone. They disconnected us after waiting for hours. Their text service has gone dead as well. Now we are two days behind on our family vacation and have no faith in getting to or coming back with this false airline. We have now had to spend double what we spend initially to get a real airline to take us to our destination. Horrible company I wish they didn’t even get the one star they make you give when rating this is a huge over shot on the actual airline.

Not Verified | My flight got delayed 6 times within 10 hours. After 10 hour delay, the airline cancelled the flight. For each delay and the cancellation there was no public announcement of the delay or cancellation from anyone. There was no agent available to answer any questions or provide guidance during all the delays and not even after it got cancelled. Not one person that works for Spirit was available to guide anyone the entire time. I can’t say bad customer service because there was no service to start with. I wouldn’t take this airline for free in the future. Please save yourself the trouble and money and book any other airline in the world.

✅ Trip Verified | Booked flight for my godchild from Detroit to Fort Lauderdale and back. On return trip on 7/31/2021, used the Kiosk to check in luggage and then wait 2 1/2 hours in line to drop off luggage. After 8 hours, flight gets canceled, rebooted the next day, and had my godchild leave her luggage since we didn't want to wait 2 1/2 hours to drop off luggage again Today. Today, 8/01/2021, dropped her off at airport again, after 12 hours, she is still waiting on her rebooked flight since it has been delayed. Spirit causes its own issues, can't handle the amount of travelers and just makes their customers mad. Do not book Spirit Airlines for any flights thru Fort Lauderdale. Lessons learned for us.

Not Verified | Never book with Spirit Airline. This was my first time booking with Spirit. My flight was cancelled at the last minute. no contact can be reached. No refund or rebook was offered or available. No representative can be reached. Stayed on hold with the company for several hours only to be hung up on repeatedly by the answering service. They took my credit card info, charged my account, and kept my money. Have had to cancel all my other flights and hotels and am heading home.

✅ Trip Verified | We travel a lot. This was our first time trying Spirit. We booked trying to save a few bucks for a quick trip to Orlando. Direct flight on the way down and they lost my checked bag. Didn’t get it till 2 days later on only a 3 day trip. Ready to come home we waited over an hour just for bag drop. Got to gate, was told their was no crew for flight and had to wait. Two hours later they canceled the flight. Instead of helping everyone at that gate we had to return to ticket counter to try and get it sorted and baggage claim to get bags back. Everyone mad dashed to get in line to be told after waiting to go to another counter. Then they did the same thing again at other counter. Spent $3k on last minute flights with another airline just to get home. Spirit was not willing to do anything additional to make the issue right. When I did finally get ahold of someone the most I got was money back for my one flight and even that was a flight. I learned my lesson and would tell you to never fly Spirit Airlines!

✅ Trip Verified | I am based out of the US, and I booked an international flight using Spirit since it was much cheaper than the other major airlines, so I figured I would try them out. Outbound was delayed by six hours, but I eventually got to my destination. Delays happen, I wasn't going to post a negative review just for that. Going back to the US after my vacation was up was the major problem. Four hours before departure, I get an email from Spirit that my flight has been canceled. I didn't leave for the airport yet, so I tried to get in touch with Spirit support to see what they would do for me to help me get back to my home country. I first tried to modify my flight on their website for the next available outbound, but the page kept error'ing out. I then dialed into their 801 Utah number, but after 60 minutes on hold, dialing internationally mind you which is not inexpensive, I eventually hung up. I then messaged them on whatsapp, and got a quick auto-reply that someone would get back to me later in the day. Later in the day?! That did not sound acceptable, but there are no other options to contact Spirit. About an hour later, Spirit support messaged me back on whatsapp to say that I qualified for two options: a reservation credit with a $50 voucher, or a refund for my return flight. I reminded them that I was in an international location, about to be kicked out of my hotel room, and since Spirit canceled my flight, I asked why they could not rebook me on their next available flight. Spirit simply told me these were the only options available to me. So, Spirit completely abandoned me in a foreign country. I looked on Spirit's website for a new outbound where I could possibly use the credit, but the next available flight was now 2 days out. I asked Spirit for a refund on my return flight, which he said he would start to process. It is later in the day, so other airlines at this point do not have same day flight options. I booked another night in the hotel, have to pay to take a new COVID test as my previous one was at 3 days as of the time of my original flight, spent an hour on an international phone call which yielded me no results, and have just booked a new flight on another airline for the next day, for $1,300. I thought I would save money by using Spirit for an international flight, but after they canceled my flight and didn't bother to book me on another one, all the other expenses I am now facing completely wrecked my finances. Spirit is not on the hook for any of this. Is this even legal? Can a US based airline really just abandon you in a foreign country without any recourse? Spirit, you are a terrible airline, and your customer support is horrendous. Shame on you. I will never fly on your airline again.

✅ Trip Verified | This airline has no integrity whatsoever. They obscure information, make the booking process as difficult as possible, and take as much money from you as they can. We booked a flight with them in July, 2021, and needed to make some changes to the flight one week before we flew. Not only were we given different information about how to go about this from *every* staff member with whom we spoke on the phone, but we were also charged an inordinate amount of money for the flight change, more than twice what we would have paid to simply book a new flight. When we asked for the agent not to process the booking after all (due to unclear information and us not understanding what we were being charged for), she promptly told us that the payment had already gone through and that it could not be refunded. We asked to speak to a supervisor and waited on the phone for 45 minutes before we reached a human. The supervisor also refused to help us and we ended up wasting a huge amount of money and time on this so-called 'budget' airline. I would definitely recommend avoiding Spirit Airlines at all costs.

Not Verified | I will never fly this airline again! We got to the airport, everything was going smooth and we walk in to see only our flight at 4:14pm was canceled out of all of the other ones flying to NY. we thought this was kind of strange considering the weather was fine in both Nashville and New York. We waited on a line for 3.5 hours with over 300 people waiting. There were only 3 employees from spirit talking to the customers. Come to find out the flight is canceled because the pilot never showed up for work today. You don’t have a backup pilot? They didn’t even work with us. They told us there’s nothing they can do and we have to wait for the next available flight to go home. This is an atrocious airline and I personally will never be associated with them ever again. Spend the extra money and get a reliable flight with people who actually show up and know what they’re doing.

Not Verified | Worst airline ever. I am 90 years old and was on a wheelchair under Spirit care. They change the flight departure time back and forth. Also they change boarding gates. They took off and left me in Puerto Rico. My son had to come back and pick me up. Next day there were all kinds of fights at their desk where they have to call the police.